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Mac Forum / Applications / Word / May 2008Word hangs when printing text selection
I have just upgraded to Word 12.1.0. Now, if I select a chunk of text that spans a page boundary, and do a File->Print, as soon as I tick "Selected Text", the CPU usage of Word climbs to over 100% (dual CPU machine, obviously) and it becomes unresponsive. I have to Force Quit it. If I select a chunk of text *within* a page boundary, it is fine. I'm not seeing anything of the sort here (G5 Dual 2 GHz, 1.5 MB, OS X 10.4.11) regardless of whether the page breaks are natural or manual. Have also included Section Breaks & graphics in the printed selection. Have you recently checked to see if there is an update for your printer's driver software? Have you repaired permissions & restarted your Mac since applying the update? What's the nature of the content you're trying to print? Does it happen with *every* document or just a certain one? Is it just a certain portion of a certain doc, or regardless of what portion of any doc? Any problems with other print jobs or printing from other programs in a similar fashion? What if you print to PDF or click the Preview button - even while the responsiveness is occurring? It helps if you provide complete details including specific OS X version - especially when peripherals are involved - Word (as is the case with any program) has little to do with printing, saving, etc. other than calling for the service. It's up to the OS & device driver to carry the ball from there. Regards |:>) Bob Jones [MVP] Office:Mac On 5/16/08 1:53 AM, in article 60233979-7c97-4c4c-a0f1-7638bf686b51@p25g2000pri.googlegroups.com, > I have just upgraded to Word 12.1.0. Now, if I select a chunk of text > that spans a page boundary, and do a File->Print, as soon as I tick > "Selected Text", the CPU usage of Word climbs to over 100% (dual CPU > machine, obviously) and it becomes unresponsive. I have to Force Quit > it. If I select a chunk of text *within* a page boundary, it is fine. > I'm not seeing anything of the sort here (G5 Dual 2 GHz, 1.5 MB, OS X > 10.4.11) regardless of whether the page breaks are natural or manual. Have > also included Section Breaks & graphics in the printed selection. I'm seeing it on an Intel Macbook (1st Gen), 10.5.2, Word 12.1.0. After more investigation, I can only reproduce in one document. See below for more. > Have you recently checked to see if there is an update for your printer's > driver software? Have you repaired permissions & restarted your Mac since > applying the update? Yes. > What's the nature of the content you're trying to print? Does it happen with It's a 27 page document, no tracked changes, some comments, an embedded ToC, lost of autonumbered headings, some footnotes. > *every* document or just a certain one? Is it just a certain portion of a > certain doc, or regardless of what portion of any doc? Any One document, doesn't seem to matter where, but the selection does need to straddle a page boundary. problems with > other print jobs or printing from other programs in a similar fashion? What No. > if you print to PDF or click the Preview button - even while the > responsiveness is occurring? Nothing happens - Word just locks up. > It helps if you provide complete details including specific OS X version - > especially when peripherals are involved - Word (as is the case with any > program) has little to do with printing, saving, etc. other than calling for > the service. It's up to the OS & device driver to carry the ball from there. Hope the above info helps. Anything else I can try? > Regards |:>) > Bob Jones [quoted text clipped - 8 lines] > > machine, obviously) and it becomes unresponsive. I have to Force Quit > > it. If I select a chunk of text *within* a page boundary, it is fine. > I'm not seeing anything of the sort here (G5 Dual 2 GHz, 1.5 MB, OS X > 10.4.11) regardless of whether the page breaks are natural or manual. Have [quoted text clipped - 3 lines] > driver software? Have you repaired permissions & restarted your Mac since > applying the update? Yes, and yes. > What's the nature of the content you're trying to print? Does it happen with > *every* document or just a certain one? Is it just a certain portion of a Just a certain document, any part seems to trigger it (so long as the selection straddles a page boundary) > certain doc, or regardless of what portion of any doc? Any problems with > other print jobs or printing from other programs in a similar fashion? What No. > if you print to PDF or click the Preview button - even while the > responsiveness is occurring? No response. > It helps if you provide complete details including specific OS X version - 10.5.2, all updates applied. Intel MacBook (1st Gen), 2GB RAM. > especially when peripherals are involved - Word (as is the case with any > program) has little to do with printing, saving, etc. other than calling for [quoted text clipped - 12 lines] > > machine, obviously) and it becomes unresponsive. I have to Force Quit > > it. If I select a chunk of text *within* a page boundary, it is fine. Then it sounds like you're dealing with a corrupt document. See the suggestions on this site for regaining a clean copy: http://word.mvps.org/Mac/DocumentCorruption.html HTH |:>) Bob Jones [MVP] Office:Mac On 5/17/08 8:24 PM, in article fc229abc-9522-45d6-972d-ade32fd4c34a@1g2000prg.googlegroups.com, "ATreloar" <andrew.treloar@its.monash.edu.au> wrote: >> I'm not seeing anything of the sort here (G5 Dual 2 GHz, 1.5 MB, OS X >> 10.4.11) regardless of whether the page breaks are natural or manual. Have [quoted text clipped - 42 lines] >>> machine, obviously) and it becomes unresponsive. I have to Force Quit >>> it. If I select a chunk of text *within* a page boundary, it is fine. > Then it sounds like you're dealing with a corrupt document. See the > suggestions on this site for regaining a clean copy: [quoted text clipped - 54 lines] > >>> machine, obviously) and it becomes unresponsive. I have to Force Quit > >>> it. If I select a chunk of text *within* a page boundary, it is fine. Many thanks - option 2 (copying everything except the last para mark) fixed it. You're most welcome - thanks for confirming! Regards |:>) Bob Jones [MVP] Office:Mac > Many thanks - option 2 (copying everything except the last para mark) > fixed it. On 5/18/08 3:54 AM, in article e0c650c7-a4ab-4687-b907-75dd066bdafc@q24g2000prf.googlegroups.com, >> Then it sounds like you're dealing with a corrupt document. See the >> suggestions on this site for regaining a clean copy: [quoted text clipped - 57 lines] >>>>> machine, obviously) and it becomes unresponsive. I have to Force Quit >>>>> it. If I select a chunk of text *within* a page boundary, it is fine. |
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