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Mac Forum / Applications / Word / May 2008Word crash when searching files or changing preferences
I am running Word for Mac 2008. When I attempt to search for folders or files or attempt to change the location of files in preferences, the display crashes, and I get a page of graphics gibberish. The machine locks up and can only be closed down by holding the power button down. My local Apple Store suggested downloading the recent upgrade for Mac Office 2008, which I did, but the update manager can't find Mac Office 2008, which means it won't update. When I went to "Search for Updates" from Word, it said there were no updates available. Comments? Thanks Howdy - I don't know who you spoke with at which Apple store, but I would avoid that place like the plague:-) What you describe is indicative of an OS X Kernel Panic which won't be influenced by updating any applications. Word is simply calling for OS services & the system is buckling. IOW, it isn't a Word or Office problem, it's an OS problem - and a serious one. I'd strongly suggest you get some guidance from the appropriate Apple Discussions forum. Someone there will be able to guide you if you include all specs about your Mac & OS version: http://www.microsoft.com/office/community/en-us/FlyoutOverview.mspx BTW: You couldn't find any updates for Office because there aren't any available as yet other than the 12.0.1 mini-fix released a month ago. To apply it you first need to update the MS AutoUpdate app itself. They can both be obtained from the Mactopia web site, but I'm certain they won't correct the problem you're having: http://www.microsoft.com/mac/downloads.mspx HTH |:>) Bob Jones [MVP] Office:Mac On 5/11/08 5:10 PM, in article C0F4E1F2-BDE4-4710-AA90-59728948D4E5@microsoft.com, "EN Ink" <EN Ink@discussions.microsoft.com> wrote: > I am running Word for Mac 2008. When I attempt to search for folders or > files or attempt to change the location of files in preferences, the display [quoted text clipped - 11 lines] > > Thanks Not wanting to embarrass Bob, but he pasted the wrong link into his post, and I don't have the correct one. What Bob was saying is that you need to get your information from the Apple website, not the Microsoft website, because it's your operating system that is in trouble, not Word. You might begin with this article: http://docs.info.apple.com/article.html?artnum=106227 Cheers On 12/05/08 8:11 AM, in article C44CE75C.3AB6A%onlygeneraltaz1@com.cast.net, > Howdy - > [quoted text clipped - 41 lines] >> >> Thanks  SignatureDon't wait for your answer, click here: http://www.word.mvps.org/ Please reply in the group. Please do NOT email me unless I ask you to. John McGhie, Microsoft MVP, Word and Word:Mac Sydney, Australia. mailto:john@mcghie.name By golly I sure did 8-} And here's the one for the main Discussions page: http://discussions.apple.com/index.jspa Sorry for the miscue! Regards |:>) Bob Jones [MVP] Office:Mac On 5/11/08 7:37 PM, in article C44DC04F.14C30%john@mcghie.name, "John McGhie" <john@mcghie.name> wrote: > Not wanting to embarrass Bob, but he pasted the wrong link into his post, > and I don't have the correct one. [quoted text clipped - 55 lines] >>> >>> Thanks |
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