Mac Forum / Applications / Word / May 2008

Hello_______-

Based on your first message it sounds like you've taken many of the
appropriate steps to correct the problem. Sorry they haven't worked for you,
but by the same token the fact that they haven't suggests that perhaps the
problem may not be with Word - at least not entirely:-)

When you execute the Open command the program sends a call to the OS which
pretty much takes over from there until a file is chosen & opened. If the
command isn't being handled it doesn't mean there is a "bug" in the program
where the symptom is occurring.

On the assumption you followed the instructions provided on that same web
page, did you go the extra step to the next link referring to "If the
problem persists"? You didn't specify which preferences you deleted, so just
to be sure:

~/Library/Preferences/Microsoft/com.microsoft.Word.prefs.plist
~/Library/Preferences/Microsoft/com.microsoft.Office.prefs.plist
~/Library/Preferences/Microsoft/Office Font Cache (11)

These are the ones that would be involved. If you're not having a problem
launching Word itself or creating new documents once Word launches,
duplicate fonts & other font problems aren't likely to be the issue.

Remember, no Office apps should be running when you move or delete those
files. Otherwise the replacement of them on launch will be based on what
Word remembers from the old prefs [so to speak] rather than being built from
scratch, so the problem will quite likely not be resolved.

If these are the actions you've taken without success and you're certain
that you have no 3rd party add-ins or haxies that could be causing the
problem, I'd suggest that you download the OS X 10.5.2 Combo Update form the
Apple site & reapply it. Then repair permissions, restart your Mac & see if
the problem persists.

Regards |:>)
Bob Jones
[MVP] Office:Mac

On 5/25/08 5:33 AM, in article
FB4AE435-69EB-4CA9-913E-A717716E9DA2@microsoft.com, "Moment Photography"
<MomentPhotography@discussions.microsoft.com> wrote:

Ah!  Thanks.  No, your problem is completely different from the other guy:
he's using 2008, and they're dramatically different.  Completely different
programs.

Bob suggested re-running the Apple 10.5.2 combo updater.  I think that's
worth a try.

I would also be suspicious of your Normal template.  What happens if you
create a band new document, put a few words in it, then save it and close
it.  That's a critical diagnostic step, which is why I asked you if this is
"All documents" or only "Specific documents".

If it's only specific documents, it's corrupt documents and we need to go
down that path.  If it's all documents, we need a very different path
)preferences, replace the normal template, fix disk permissions, re-apply
the updaters, re-run the Apple combo updater).

The Normal template and preferences are held in memory while Word is
running.  If you do not quit Word first, it simply writes the old files back
to disk when it quits.

Cheers

On 25/05/08 2:33 AM, in article
FB4AE435-69EB-4CA9-913E-A717716E9DA2@microsoft.com, "Moment Photography"
<MomentPhotography@discussions.microsoft.com> wrote: