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Mac Forum / Applications / Word / February 2008Best way to do a clean reinstall of Word 2004?
Hi, everybody. I'm having a good deal of trouble with Word 2004 freezing on my Intel iMac whenever I try to open a saved file or edit my Word preferences. I have the latest updated version of Word 2004 and I'm running Leopard OS 10.5.2. I've tried everything -- trashing preferences, repairing permissions, replacing the Normal template, adding a new User profile -- nothing helps. I want to do a clean install of Office 2004 but I don't know what hidden files I might need to trash in order to do a truly clean install. Can someone help me with a list of exactly what to get rid of, and where to find it? This way I can reinstall from my CD, run the updates, and get my life back to normal! Many, many thanks in advance for your time and your help -- Tom Hi Tom - From what you describe a fresh install may be in order, but if you haven't already done so here are a few things to try first: Run Disk Utility - Verify Disk to make sure all is well there. If not, start up from the OS X install disc & fix the problems with Repair Disk. If all is OK run Repair Disk Permissions & restart the Mac. You also make no mention of having done anything about possible font issues. If you still get nowhere & decide to reinstall, use the Remove Office utility you'll find in the Tools menu of the Office install disc - take a look at the info on the following page before you start: http://word.mvps.org/Mac/TroubleshootingIndex.html and follow the appropriate links... there may be a few things you missed:-) There's also one there for Remove/Reinstall if you need it.  SignatureHTH |:>) Bob Jones Office:Mac MVP > Hi, everybody. I'm having a good deal of trouble with Word 2004 freezing > on my Intel iMac whenever I try to open a saved file or edit my Word [quoted text clipped - 8 lines] > > Many, many thanks in advance for your time and your help -- Tom Thanks! Everything is fine again! Y'all ROCK! |
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