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Mac Forum / Applications / Word / May 2008Word 2008 Crashes Consistently
After a brand new install of Office 2008 yesterday, I began using Word as I normally do, and found, to my great distress, that it crashes with frightening reliability, and apparently does so when I do just about anything. Hitting backspace a couple of times in a row will do it. Copy-pasting text will do it. Ironically enough, even quitting the application will crash it. None of the other components of the Office suite appear to be affected, but Word is rendered unusable. The error output upon crash is as follows: Microsoft Error Reporting log version: 2.0 Error Signature: Exception: EXC_BAD_ACCESS Date/Time: 2008-02-14 22:38:03 -0500 Application Name: Microsoft Word Application Bundle ID: com.microsoft.Word Application Signature: MSWD Application Version: 12.0.0.071130 Crashed Module Name: Microsoft Word Crashed Module Version: 12.0.0.071130 Crashed Module Offset: 0x00349844 Blame Module Name: Microsoft Word Blame Module Version: 12.0.0.071130 Blame Module Offset: 0x00349844 Application LCID: 1033 Extra app info: Reg=en Loc=0x0409 Thread 0 crashed: # 1 0x0034a844 in _wdCommandDispatch + 0x00021A3C (Microsoft Word + 0x00349844) # 2 0x008a4da4 in _wdCommandDispatch + 0x0057BF9C (Microsoft Word + 0x008a3da4) # 3 0x008f9d1c in _wdCommandDispatch + 0x005D0F14 (Microsoft Word + 0x008f8d1c) # 4 0x00afe43c in _wdCommandDispatch + 0x007D5634 (Microsoft Word + 0x00afd43c) # 5 0x022dd2f8 in _DispatchMessageA + 0x000000D4 (MicrosoftOffice + 0x004d12f8) # 6 0x022dd420 in _DispatchMessageA + 0x000001FC (MicrosoftOffice + 0x004d1420) # 7 0x01616fbc in MEventHandler::FRemoveHandler(unsigned long, unsigned long) + 0x00000230 (MicrosoftComponentPlugin + 0x000a4fbc) # 8 0x9254df68 in .objc_class_name_IPMDFontRange + 0x921EE428 (HIToolbox + 0x00007f68) # 9 0x9254d100 in .objc_class_name_IPMDFontRange + 0x921ED5C0 (HIToolbox + 0x00007100) # 10 0x9254cf1c in .objc_class_name_IPMDFontRange + 0x921ED3DC (HIToolbox + 0x00006f1c) # 11 0x9257d824 in .objc_class_name_IPMDFontRange + 0x9221DCE4 (HIToolbox + 0x00037824) # 12 0x9254e3bc in .objc_class_name_IPMDFontRange + 0x921EE87C (HIToolbox + 0x000083bc) # 13 0x9254d100 in .objc_class_name_IPMDFontRange + 0x921ED5C0 (HIToolbox + 0x00007100) # 14 0x9256a0e0 in .objc_class_name_IPMDFontRange + 0x9220A5A0 (HIToolbox + 0x000240e0) # 15 0x0166d14c in _McpFDispatchEventRef + 0x000000B4 (MicrosoftComponentPlugin + 0x000fb14c) # 16 0x0166d65c in _McpRunApplicationEventLoop + 0x00000470 (MicrosoftComponentPlugin + 0x000fb65c) # 17 0x00af7cbc in _wdCommandDispatch + 0x007CEEB4 (Microsoft Word + 0x00af6cbc) # 18 0x00b00be8 in _wdCommandDispatch + 0x007D7DE0 (Microsoft Word + 0x00affbe8) # 19 0x022e7bbc in __WlmMain + 0x00000050 (MicrosoftOffice + 0x004dbbbc) # 20 0x00ae5454 in _wdCommandDispatch + 0x007BC64C (Microsoft Word + 0x00ae4454) # 21 0x000032c0 in __mh_execute_header + 0x000022C0 (Microsoft Word + 0x000022c0) # 22 0x00002fc4 in __mh_execute_header + 0x00001FC4 (Microsoft Word + 0x00001fc4) PPC Thread State: srr0: 0x0034a844 srr1: 0x0200f030 vrsave: 0x00000000 xer: 0x00000000 lr: 0x008a4da4 ctr: 0x000000be mq:0x00000000 r0: 0x000000be r1: 0xbfffdf80 r2: 0x00000000 r3:0x00000001 r4: 0x050d83ac r5: 0x00000004 r6: 0xfe000000 r7:0xbfffdfb8 r8: 0x11efc080 r9: 0x626c655f r10: 0x014b30d0 r11:0x00000000 r12: 0x05957bf6 r13: 0xbfffe060 r14: 0x01410000 r15:0x01410000 r16: 0x01410000 r17: 0x01410000 r18: 0x01410000 r19:0x013d0000 r20: 0x01410000 r21: 0x014b3460 r22: 0x014ba490 r23:0x01410000 r24: 0x01410000 r25: 0xbfffdfd4 r26: 0xbfffdfc8 r27:0x00000000 r28: 0xbfffdfc0 r29: 0x00000000 r30: 0xbfffdfbc r31:0x014b30e0 Thread 1: # 1 0x93e7aaf8 in _atantblEntry + 0x93CA0328 (libSystem.B.dylib + 0x00001af8) # 2 0x93f06910 in _atantblEntry + 0x93D2C140 (libSystem.B.dylib + 0x0008d910) # 3 0x93f1dcdc in _atantblEntry + 0x93D4350C (libSystem.B.dylib + 0x0 Which level of OS X & what type of Mac? Have you tried repairing disk permissions & restarting the unit? Regards |:>) Bob Jones [MVP] Office:Mac On 2/14/08 10:39 PM, in article ee8d811.-1@webcrossing.caR9absDaxw, > After a brand new install of Office 2008 yesterday, I began using Word as I > normally do, and found, to my great distress, that it crashes with frightening [quoted text clipped - 87 lines] > # 2 0x93f06910 in _atantblEntry + 0x93D2C140 (libSystem.B.dylib + 0x0008d910) > # 3 0x93f1dcdc in _atantblEntry + 0x93D4350C (libSystem.B.dylib + 0x0 OSX 10.5.2 on a PowerPC G5 iMac. Done all the usual permission repairing, rebooting, clearing of all sorts of system caches, etc. Thanks for your help! Hmmm.... Looking at your crash dump, it "might" be fonts. As an experiment, move the Microsoft folder from /Library/Fonts/ to your desktop, then re-boot. Let us know what (if anything) changes... Hope this helps On 15/02/08 10:43 PM, in article ee8d811.1@webcrossing.caR9absDaxw, > OSX 10.5.2 on a PowerPC G5 iMac. Done all the usual permission repairing, > rebooting, clearing of all sorts of system caches, etc. > > Thanks for your help!  SignatureDon't wait for your answer, click here: http://www.word.mvps.org/ Please reply in the group. Please do NOT email me unless I ask you to. John McGhie, Consultant Technical Writer +61 4 1209 1410, mailto:john@mcghie.name McGhie Information Engineering Pty Ltd http://jgmcghie.fastmail.com.au/ Sydney, Australia. S33°53'34.20 E151°14'54.50 It still crashes, despite my having moved the Microsoft directory to the desktop. I also realized that my first post got truncated somehow and thus doesn't have the full crashlog, so I put it into a pastebin, in case that would be of any help. <http://slexy.org/view/s21DcdSBrg> So the next thing to try is to remove your Normal template and your settings. Close all Microsoft Office applications, then find your Normal.dotm and delete it, then search for any other files on the computer named "Normal" (there may be two, from older versions of Word). If they are there, they will have no extension. Move the older files to the desktop. Now find ~/Library/Preferences/Microsoft/Word Settings (10) and ~/Library/Preferences/Microsoft/Word Settings (11) If either are there, delete them. Now delete User/Library/Preferences/com.Microsoft.Word.plist User/Library/Preferences/Microsoft/Office 2008 (the whole folder!) Try that. Sadly, Office 2008 does crash a lot on a PowerPC. We are waiting on fixes from Microsoft. These solutions may at least move the crashes further apart... Hope this helps On 16/02/08 12:35 PM, in article ee8d811.3@webcrossing.caR9absDaxw, > It still crashes, despite my having moved the Microsoft directory to the > desktop. [quoted text clipped - 4 lines] > > <http://slexy.org/view/s21DcdSBrg> SignatureDon't wait for your answer, click here: http://www.word.mvps.org/ Please reply in the group. Please do NOT email me unless I ask you to. John McGhie, Consultant Technical Writer +61 4 1209 1410, mailto:john@mcghie.name McGhie Information Engineering Pty Ltd http://jgmcghie.fastmail.com.au/ Sydney, Australia. S33°53'34.20 E151°14'54.50 That does seem to alleviate the issue, hopefully until an update. For the record, Spotlight couldn't find a Normal file, which might account for something. Thanks for your help! If Spotlight is looking in the Documents folder, and it can't find any files named Normal, that's a good sign :-) Word 2008 is programmed to import settings from the previous Normal template. Unfortunately, we have now discovered that people's Normal templates can contain incompatible settings that cause crashes. That's a bug, too, and they're working on that one too :-) Cheers On 17/02/08 6:47 AM, in article ee8d811.5@webcrossing.caR9absDaxw, > That does seem to alleviate the issue, hopefully until an update. For the > record, Spotlight couldn't find a Normal file, which might account for > something. > > Thanks for your help! SignatureDon't wait for your answer, click here: http://www.word.mvps.org/ Please reply in the group. Please do NOT email me unless I ask you to. John McGhie, Consultant Technical Writer +61 4 1209 1410, mailto:john@mcghie.name McGhie Information Engineering Pty Ltd http://jgmcghie.fastmail.com.au/ Nhulunbuy, Northern Territory, Australia I don't know if this is the same problem but my Word will not launch. The splash screen just hangs there with no menus or documents. I trashed prefs and permissions but it had no effect. Hi David, You're in Word 2008 too? What version of the OS? See if the first item here helps: <http://word.mvps.org/mac/Word2008Issues.html> Signature***Please always reply to the newsgroup!*** Beth Rosengard Mac MVP Mac Word FAQ: <http://word.mvps.org/Mac/WordMacHome.html> My Site: <http://www.bethrosengard.com> On 2/17/08 3:36 PM, in article ee8d811.7@webcrossing.caR9absDaxw, "David Rood " <> wrote: > I don't know if this is the same problem but my Word will not launch. The > splash screen just hangs there with no menus or documents. > I trashed prefs and permissions but it had no effect. Thanks Beth - your post fixed my problem.... removing the preferences in the system folder enabled word to start - - FINALLY! Muchas Gracias. <http://word.mvps.org/mac/Word2008Issues.html> I have had my mac for less than a month, and my microsoft office is doing the same thing- crashing everytime i try to work on anyway (frustrating seeing as how I have fifty page paper due in 3 weeks). I tried to follow the instructions given that seemed your fix your problem, but I am not very computer saavy and could not figure it out. do you think you could let me know what you did to fix it? Thanks! > That does seem to alleviate the issue, hopefully until an update. For the record, Spotlight couldn't find a Normal file, which might account for something. > > Thanks for your help! I have had my mac for less than a month, and my microsoft office is doing the same thing- crashing everytime i try to work on anyway (frustrating seeing as how I have fifty page paper due in 3 weeks). I tried to follow the instructions given that seemed your fix your problem, but I am not very computer saavy and could not figure it out. do you think you could let me know what you did to fix it? Thanks! > That does seem to alleviate the issue, hopefully until an update. For the record, Spotlight couldn't find a Normal file, which might account for something. > > Thanks for your help! Is this "one" document that's crashing, or "any" document. If it's only "one" document, it's a corrupt document. Try a Maggie: 1) Create a new blank document 2) Carefully select all of the text in the bad document EXCEPT the last paragraph mark 3) Copy it. 4) Paste in the new document. 5) Save under a new file name and close all, then re-open. This technique for de-corrupting is known as "Doing a 'Maggie'", after Margaret Secara from the Word PC-L mailing list who first publicised the technique. If that doesn't fix it, try a Save as Web Page: 1. Open the document 2. File>Save As... And choose Web Page 3. In the bottom of the dialog, make CERTAIN ³Save entire file² is checked. 4. Save the file and close the document 5. Quit Word and re-start it 6. Open the Web Page version of the file 7. File>Save as and this time choose ³Document² 8. Give the file a different name, so you have the old one to go back to. 9. Check the file for missing bits. If you choose ³Save Display information only² you strip out the code in the file that enables Word to re-create a document from it later. By forcing Word to re-express the file in a different format, you cause it to discard any code it cannot understand. That fixes the problem, but it can lead to missing text. Hope this helps On 3/04/08 5:55 AM, in article ee8d811.11@webcrossing.caR9absDaxw, > I have had my mac for less than a month, and my microsoft office is doing the > same thing- crashing everytime i try to work on anyway (frustrating seeing as [quoted text clipped - 9 lines] >> >> Thanks for your help! SignatureDon't wait for your answer, click here: http://www.word.mvps.org/ Please reply in the group. Please do NOT email me unless I ask you to. John McGhie, Consultant Technical Writer McGhie Information Engineering Pty Ltd http://jgmcghie.fastmail.com.au/ Sydney, Australia. S33°53'34.20 E151°14'54.50 +61 4 1209 1410, mailto:john@mcghie.name On 2月15日, 上午11时39分, Alp...@officeformac.com wrote: > After a brand new install of Office 2008 yesterday, I began usingWordas I normally do, and found, to my great distress, that it crashes with frightening reliability, and apparently does so when I do just about anything. Hitting backspace a couple of times in a row will do it. Copy-pasting text will do it. Ironically enough, even quitting the application will crash it. None of the other components of the Office suite appear to be affected, butWordis rendered unusable. > [quoted text clipped - 60 lines] > # 2 0x93f06910 in _atantblEntry + 0x93D2C140 (libSystem.B.dylib + 0x0008d910) > # 3 0x93f1dcdc in _atantblEntry + 0x93D4350C (libSystem.B.dylib + 0x0 Hi, Why not try Advanced Word Repair at http://www.datanumen.com/awr/ ? It recovers several important Word documents for me and is really helpful! Alan Because, you brain-dead piece of slime, it does not run on a Macintosh!! I assume this is the level of intellectual effort that went into the development of all your products, so they must all be rubbish! Sorry people, we have a persistent spammer aboard. We'll get rid of him, but it will take time! :-) On 5/04/08 2:25 AM, in article 70e090a5-05f0-4c64-a761-532e2c53aea4@j1g2000prb.googlegroups.com, >> # 1 0x93e7aaf8 in _atantblEntry + 0x93CA0328 (libSystem.B.dylib + 0x00001af8) >> # 2 0x93f06910 in _atantblEntry + 0x93D2C140 (libSystem.B.dylib + 0x0008d910) [quoted text clipped - 7 lines] > > Alan SignatureDon't wait for your answer, click here: http://www.word.mvps.org/ Please reply in the group. Please do NOT email me unless I ask you to. John McGhie, Consultant Technical Writer McGhie Information Engineering Pty Ltd http://jgmcghie.fastmail.com.au/ Sydney, Australia. S33°53'34.20 E151°14'54.50 +61 4 1209 1410, mailto:john@mcghie.name On 2月15日, 上午11时39分, Alp...@officeformac.com wrote: > After a brand new install of Office 2008 yesterday, I began usingWordas I normally do, and found, to my great distress, that it crashes with frightening reliability, and apparently does so when I do just about anything. Hitting backspace a couple of times in a row will do it. Copy-pasting text will do it. Ironically enough, even quitting the application will crash it. None of the other components of the Office suite appear to be affected, butWordis rendered unusable. > [quoted text clipped - 60 lines] > # 2 0x93f06910 in _atantblEntry + 0x93D2C140 (libSystem.B.dylib + 0x0008d910) > # 3 0x93f1dcdc in _atantblEntry + 0x93D4350C (libSystem.B.dylib + 0x0 Hi, Why not try Advanced Word Repair at http://www.datanumen.com/awr/ ? It recovers several important Word documents for me and is really helpful! Alan Because, you brain-dead piece of slime, it does not run on a Macintosh!! I assume this is the level of intellectual effort that went into the development of all your products, so they must all be rubbish! Sorry people, we have a persistent spammer aboard. We'll get rid of him, but it will take time! :-) > Hi, > [quoted text clipped - 3 lines] > > Alan SignatureDon't wait for your answer, click here: http://www.word.mvps.org/ Please reply in the group. Please do NOT email me unless I ask you to. John McGhie, Consultant Technical Writer McGhie Information Engineering Pty Ltd http://jgmcghie.fastmail.com.au/ Sydney, Australia. S33°53'34.20 E151°14'54.50 +61 4 1209 1410, mailto:john@mcghie.name Word 08 gets a spinning beach ball whenever I add "comments" to a Word document. I have to do a Force Quit. It doesn't happen with Word 04. Any suggestions? Thanks. Yes: My suggestion is that you should always post your own new thread, rather than tacking your question on the end of someone else's. This makes sure that the answer applies exactly to your problem instead of someone else's. In your case, I need to know whether this is a .docx or a .doc you are working on. If it is a .doc, save it as a .docx then quit Word and re-open it: that will probably fix it. Hope this helps On 4/05/08 2:15 AM, in article ee8d811.20@webcrossing.caR9absDaxw, > Word 08 gets a spinning beach ball whenever I add "comments" to a Word > document. I have to do a Force Quit. It doesn't happen with Word 04. Any > suggestions? Thanks. SignatureDon't wait for your answer, click here: http://www.word.mvps.org/ Please reply in the group. Please do NOT email me unless I ask you to. John McGhie, Microsoft MVP, Word and Word:Mac Sydney, Australia. mailto:john@mcghie.name Hope this is the right thread, going back to Word no-launch... Word 12.0.1 and previous versions consistently refuse to launch on my Powerbook PowerPC running Leopard. I have followed the advice in this and other related threads regarding old templates, fonts, plist files etc. My installation is hopefully completely clean. Can I now draw the conclusion that the software does not work with PowerPC and Leopard? Are Microsoft seriously dealing with the problem, or is there no hope? No criticism, but no, it isn't the right thread:-) If you've accurately followed the suggestions within it & they haven't helped, you must have a different problem - even though the symptoms may seem similar. Post as new message giving all particulars about your specific situation. For example, "Leopard" isn't enough... There are 3 different flavors - 10.5.0, 10.5.1 & 10.5.2 - which one makes a difference. You'll need to clarify what you mean by "and previous versions" - Office 2008 is version 12 to which there has been one update prior to yesterday which incremented that version to 12.0.1, so do you mean Office 2004 (version 11.x.x), Office X (version 10.x.x) or other versions that preceded those? Based on the brief description of your Mac I'm assuming you previously used a different version of OS X. Did you reformat our HD & reinstall everything - that's a "clean installation" - when you upgraded to Leopard or did you just upgrade & rely on Apple's migration assistant? Is there a previous version of Office still installed? If so, which one(s)? Did you have the 2004 Test Drive installed at any time? You're welcome to conclude whatever you wish:-) but the one at which you've arrived is completely inaccurate. Office 2008 runs on PPCs or Intels in Tiger & Leopard. If you're having difficulty there must be a reason - that's why we need the details. Regards |:>) Bob Jones [MVP] Office:Mac On 5/14/08 3:42 AM, in article ee8d811.22@webcrossing.caR9absDaxw, > Hope this is the right thread, going back to Word no-launch... > Word 12.0.1 and previous versions consistently refuse to launch on my [quoted text clipped - 5 lines] > Leopard? Are Microsoft seriously dealing with the problem, or is there no > hope? At least all hope is not lost. I'm posting a new thread as suggested. > No criticism, but no, it isn't the right thread:-) If you've accurately > followed the suggestions within it & they haven't helped, you must have a [quoted text clipped - 35 lines] > > Leopard? Are Microsoft seriously dealing with the problem, or is there no > > hope? Great: Where is your new thread? I haven't seen it yet... Cheers On 16/05/08 6:23 AM, in article ee8d811.24@webcrossing.caR9absDaxw, > At least all hope is not lost. I'm posting a new thread as suggested. > [quoted text clipped - 38 lines] >>> Leopard? Are Microsoft seriously dealing with the problem, or is there no >>> hope? SignatureDon't wait for your answer, click here: http://www.word.mvps.org/ Please reply in the group. Please do NOT email me unless I ask you to. John McGhie, Microsoft MVP, Word and Word:Mac Sydney, Australia. mailto:john@mcghie.name On 2月15日, 上午11时39分, Alp...@officeformac.com wrote: > After a brand new install of Office 2008 yesterday, I began usingWordas I normally do, and found, to my great distress, that it crashes with frightening reliability, and apparently does so when I do just about anything. Hitting backspace a couple of times in a row will do it. Copy-pasting text will do it. Ironically enough, even quitting the application will crash it. None of the other components of the Office suite appear to be affected, butWordis rendered unusable. > [quoted text clipped - 60 lines] > # 2 0x93f06910 in _atantblEntry + 0x93D2C140 (libSystem.B.dylib + 0x0008d910) > # 3 0x93f1dcdc in _atantblEntry + 0x93D4350C (libSystem.B.dylib + 0x0 Hi, Why not try Advanced Word Repair at http://www.datanumen.com/awr/ ? It recovers several important Word documents for me and is really helpful! Alan On 2月15日, 上午11时39分, Alp...@officeformac.com wrote: > After a brand new install of Office 2008 yesterday, I began usingWordas I normally do, and found, to my great distress, that it crashes with frightening reliability, and apparently does so when I do just about anything. Hitting backspace a couple of times in a row will do it. Copy-pasting text will do it. Ironically enough, even quitting the application will crash it. None of the other components of the Office suite appear to be affected, butWordis rendered unusable. > [quoted text clipped - 60 lines] > # 2 0x93f06910 in _atantblEntry + 0x93D2C140 (libSystem.B.dylib + 0x0008d910) > # 3 0x93f1dcdc in _atantblEntry + 0x93D4350C (libSystem.B.dylib + 0x0 Hi, Why not try Advanced Word Repair at http://www.datanumen.com/awr/ ? It recovers several important Word documents for me and is really helpful! Alan I noticed that you are still using the 12.0.0 version. Run a microsoft update, that should do the trick. The same was happening to me, except Word would just crash at the start. Now it works for me. The updater is in /Library/Application Support/Microsoft/MAU2.0 run that and it should have some updates to install. :smile: :worried: |
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