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Mac Forum / Applications / Word / November 2007Office 2004 printing issues: Apple, MSFT, help!
MSFT MVPs: many folks are reporting issues printing from MS Office 2004. The main symptoms are blank pages in the print preview or quick preview / print dialog, when in fact the pages contain content. Blank pages then are printed from the printer. Xerox, Samsung, Lexmark, and other printers seem to be affected. Complete re-installs of 10.5/.1 // Office // print drivers don't fix the issue. Printing works for every other app outside of Office. Is this an Apple problem? A MSFT problem? A print driver problem? HELP US!!!!!! Thanks! If we knew the answer to that, we would write a book about it and get rich :-) My guess is that it is the thread management in OS 10.5. Unfortunately, yours is the first report I have seen of the issue, so I do not have much to go on. If you care to forward exact version and level information on everything involved, and an accurate hardware specification, so the Microsoft developers can replicate your environment, we'll put the question through to them for you. Lease be prepared to provide a lot of detail: before they see the problem, they will need to replicate your machines fairly exactly. Is your email address live? They may ask for sample documents. Cheers On 27/11/07 11:15 AM, in article e95e2538-4fe9-423c-b871-aa456066fb3c@i29g2000prf.googlegroups.com, > MSFT MVPs: many folks are reporting issues printing from MS Office > 2004. The main symptoms are blank pages in the print preview or quick [quoted text clipped - 15 lines] > > Thanks!  SignatureDon't wait for your answer, click here: http://www.word.mvps.org/ Please reply in the group. Please do NOT email me unless I ask you to. John McGhie, Consultant Technical Writer McGhie Information Engineering Pty Ltd http://jgmcghie.fastmail.com.au/ Nhulunbuy, Northern Territory, Australia +61 4 1209 1410, mailto:john@mcghie.name iMac G5 Ambient Light Sensor, 2.0GHz, 1.5GB RAM 10.5.1 Office 2004, tried with / without the updates (e.g. tried a virgin install, then upgraded each patch, never made a differerence in this issue) Xerox Phaser 6110N When there are -no- printers added in Print & Fax (e.g. as if there are no printers attached to the Mac / network), Print Preview works fine. As soon as the Phaser is added, Print Preview suddenly goes blank! All other apps outside of Office are printing fine, as before the upgrade to 10.5 (e.g. Mail, Pages, etc.). Only Office seems to be affected. Let me know what else you need.... Thanks!!!!!! > If we knew the answer to that, we would write a book about it and get rich > :-) [quoted text clipped - 49 lines] > Nhulunbuy, Northern Territory, Australia > +61 4 1209 1410, mailto:j...@mcghie.name Suggest going to Xerox and see if there is a 10.5 update for the driver. before installing do to printer utility and remove from Printer Utility the setup for the printer. Updating a new driver over an old Printer Utility set-up will cause you no end of grief. > iMac G5 Ambient Light Sensor, 2.0GHz, 1.5GB RAM > 10.5.1 [quoted text clipped - 63 lines] >> Nhulunbuy, Northern Territory, Australia >> +61 4 1209 1410, mailto:j...@mcghie.name Signature------------------------------------------------------------------------ Phillip M. Jones, CET |LIFE MEMBER: VPEA ETA-I, NESDA, ISCET, Sterling 616 Liberty Street |Who's Who. PHONE:276-632-5045, FAX:276-632-0868 Martinsville Va 24112 |pjones@kimbanet.com, ICQ11269732, AIM pjonescet ------------------------------------------------------------------------ If it's "fixed", don't "break it"! mailto:pjones@kimbanet.com <http://www.kimbanet.com/~pjones/default.htm> <http://www.kimbanet.com/~pjones/90th_Birthday/index.htm> <http://www.kimbanet.com/~pjones/Fulcher/default.html> <http://www.kimbanet.com/~pjones/Harris/default.htm> <http://www.kimbanet.com/~pjones/Jones/default.htm> <http://www.vpea.org> Thanks Phillip - - * no new Xerox drivers as of yet (yes, I certainly checked prior to finding the Office bug) * again, printer works fine in all apps other than Office 2004! and Office 2004 shows print preview just fine when there's - no - printers attached / installed > Suggest going to Xerox and see if there is a 10.5 update for the driver. > [quoted text clipped - 89 lines] > > <http://www.vpea.org> OK: That's diagnostic. It's definitely the Phaser driver that's the problem. Try adding the Phaser using an Apple LaserWriter driver (i.e. Add an Apple LaserWriter printer and give it the IP address of the Phaser) and tell me what happens then. The Phaser is a PS3 device, so any PostScript Level 3 driver will do. Get me those results, then I can engage Microsoft. Cheers On 28/11/07 3:53 AM, in article 58879d8c-1eed-4a51-bc1b-8847434cc045@i29g2000prf.googlegroups.com, > iMac G5 Ambient Light Sensor, 2.0GHz, 1.5GB RAM > 10.5.1 [quoted text clipped - 70 lines] >> Nhulunbuy, Northern Territory, Australia >> +61 4 1209 1410, mailto:j...@mcghie.name SignatureDon't wait for your answer, click here: http://www.word.mvps.org/ Please reply in the group. Please do NOT email me unless I ask you to. John McGhie, Consultant Technical Writer McGhie Information Engineering Pty Ltd http://jgmcghie.fastmail.com.au/ Nhulunbuy, Northern Territory, Australia +61 4 1209 1410, mailto:john@mcghie.name Qualified success: after using the LaserWriter 360 driver, you CAN see the pages in print preview and in the print dialog box. The printer does wake up and blinks as if it wants to print, but no pages come out. Progress? Thanks!!! > OK: That's diagnostic. It's definitely the Phaser driver that's the > problem. [quoted text clipped - 97 lines] > Nhulunbuy, Northern Territory, Australia > +61 4 1209 1410, mailto:j...@mcghie.name Sadly, that's sufficient progress to enable Microsoft and Apple to both blame Xerox for the problem :-) Try the simplest LaserWriter driver you have: that may actually get you printout. Or: Look up the Xerox website to see if they have a CUPS driver for the thing, and if so, enable CUPS printing. And before you ask, NO I don't know how, I've never had to use CUPS :-) Cheers On 28/11/07 11:17 PM, in article 2ad49704-1b21-409c-ae19-c8c66b7b0ac4@s12g2000prg.googlegroups.com, > Qualified success: after using the LaserWriter 360 driver, you CAN see > the pages in print preview and in the print dialog box. [quoted text clipped - 108 lines] >> Nhulunbuy, Northern Territory, Australia >> +61 4 1209 1410, mailto:j...@mcghie.name SignatureDon't wait for your answer, click here: http://www.word.mvps.org/ Please reply in the group. Please do NOT email me unless I ask you to. John McGhie, Consultant Technical Writer McGhie Information Engineering Pty Ltd http://jgmcghie.fastmail.com.au/ Nhulunbuy, Northern Territory, Australia +61 4 1209 1410, mailto:john@mcghie.name |
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