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Mac Forum / Applications / Word / December 2006Word & Excel will do not see newly installed font
I am atttempting to get the following font to work in MS Word and Excel. 30074 ITC Zapf Chancery CE Medium Italic (Win TT) My system: I-Mac G5 2.1 GB, System 10.4.8 The font suitcase has the name "ZCMI_CE.TTF". When this file is installed by deleting the ".TTF" as instructed by the vendor, double-clicking on the font icon and then selecting "install," the font installs into the Username-Library-Font folder and appears in Font Book in that location. The font name also appears in the font menu for the Applications TextEdit and Appleworks 6.0, and the font works in those programs. THE FONT NAME DOES NOT appear within the MS Word 2004 or Excel 2004 font menus and therefore cannot be used with those programs. I can find no way to install the font so that it appears in the font menus for these MS products. I have tried installing it with its full name (i.e, WITH the ".TTF") intact and it still works with TextEdit and AppleWorks, but NOT with MS products. After taking my $35, MS support told me that they do not support any third-party font product and can provide no assistance. I have an Applecare policy on this computer. Apple also says that they will not support a third-party font. Can anyone assist me in getting Word 2004 and Excel 2004 to recognize this font? Thank you, Schuetz1619 Yeah... We're not real good at this :-) What I would do is ignore the maker's instructions, leave the .TTF in place, then drag the font into your font folder. It helps to ensure you have only one copy of the file on the machine. As you have discovered, there are several font folders on the Mac: choose the folder according to which user(s) you want to have the font available. Put it in the System font folder to make it available to all users, or into your username font folder to make it available just for you. Chances are, that's all you have to do. However, the font will probably appear out of alphabetic order in Word's font list. And it will appear with the short name the manufacturer gives it, not the file name. Note that under Unix, there are two font caches involved, and you may have to clear both to force the font to be picked up correctly: the system font cache, and the Microsoft Office font cache which is build from the system font cache. Usually, the caches will be rebuilt automatically if you simply perform a power-off reboot (as opposed to logging out). If not, see " Delete the System and User Font Caches" here http://word.mvps.org/Mac/CorruptFontErrors.html Cheers On 20/12/06 6:35 PM, in article 1166600128.660477.42140@80g2000cwy.googlegroups.com, "gpaine@fullerton.edu" > I am atttempting to get the following font to work in MS Word and > Excel. [quoted text clipped - 34 lines] > > Schuetz1619  SignaturePlease reply to the newsgroup to maintain the thread. Please do not email me unless I ask you to. John McGhie <john@mcghie.name> Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant Technical Writer. Sydney, Australia +61 (0) 4 1209 1410 <snip> > As you have discovered, there are several font folders on the Mac: choose > the folder according to which user(s) you want to have the font available. > Put it in the System font folder to make it available to all users, or into > your username font folder to make it available just for you. Pardon me for pedantry here John. I think you mean the system's library font folder aka /Library/Fonts in unix. The OS will not permit anyone but root to place anything in System/Fonts, and only then on particularly sunny days, while the root user is clutching a signed note from his holiness St Steven of Infinite Loop. Because that is a Very Bad Thing SignatureTo de-mung my e-mail address:- fsnospam$elliott$$ PGP Fingerprint: 1A96 3CF7 637F 896B C810 E199 7E5C A9E4 8E59 E248 Pardon you? Not on yer life: You die at dawn... Pedantry? I count on it from you :-) Thanks for the uppick: I had forgotten you can't drag into System/Fonts... Cheers > <snip> >> As you have discovered, there are several font folders on the Mac: choose [quoted text clipped - 8 lines] > from his holiness St Steven of Infinite Loop. Because that is a Very > Bad Thing SignaturePlease reply to the newsgroup to maintain the thread. Please do not email me unless I ask you to. John McGhie <john@mcghie.name> Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant Technical Writer. Sydney, Australia +61 (0) 4 1209 1410 Just an extension on John's explanation - >Chances are, that's all you have to do. However, the font will probably >appear out of alphabetic order in Word's font list. And it will appear >with >the short name the manufacturer gives it, not the file name. CE & CY fonts will often not be listed in alpha order with the fonts in the upper part of the font list - which may be the only place you looked. If you take a look at the *bottom* portion of the list you may find that the font is, in fact, listed among all the others that Word doesn't seem to know how to deal with. SignatureRegards |:>) Bob Jones [MVP] Office:Mac I have installed the font in the user-library-fonts folder WITH the .ttf suffix. It appears properly in the Font Book. I have verified that it DOES appear in Word's font list, even after multiple restarts. I have installed and removed it and the number of fonts in the Word font list does not change, nor does any new font of ANY name appear following installation at any location in the list. The font DOES appear and IS functional in Appleworks 6 and TextEdit. Would this not suggest that the problem lies with Word 2004?????? What could it be? Making things more interesting: I have two user identities on my computer, one normal and one for tests. When I email to both users the same file, containing text in the font in question, that text DISPLAYS properly in WORD under the test user, even though the font IS NOT installed for that user. Nonetheless, the font DOES NOT display at all in WORD under the regular user account, where the font IS installed as described above. ANY NEW IDEAS? Thanks. > Just an extension on John's explanation - > [quoted text clipped - 8 lines] > is, in fact, listed among all the others that Word doesn't seem to know how > to deal with. Hello - Have you followed through with the rest of John's suggested approach - you mention restarts but nothing about the cache files: > Usually, the caches will be rebuilt automatically if you simply perform a > power-off reboot (as opposed to logging out). If not, see " Delete the > System and User Font Caches" here > http://word.mvps.org/Mac/CorruptFontErrors.html Also, if you go to Word>Preferences>Compatibility & click the Font Substitution button what happens? Try this with the same doc in each user account & see what the results are. Another diagnostic tool to try - In Font Book, select the font then go to File>Validate Font. See if that tells you anything. Have you tried installing the font in the new/other user account? Is it usable there? Regards |:>) Bob Jones [MVP] Office:Mac On 12/22/06 4:34 AM, in article 1166780041.033432.107060@h40g2000cwb.googlegroups.com, > I have installed the font in the user-library-fonts folder WITH the > .ttf suffix. It appears properly in the Font Book. [quoted text clipped - 37 lines] >> is, in fact, listed among all the others that Word doesn't seem to know how >> to deal with. You Might delete Microsoft or Office Fonts Cache and ahave office to rebuild font list. File I believe you need to Trash is: com.microsoft.browserfont.cache > Hello - > [quoted text clipped - 63 lines] >>> is, in fact, listed among all the others that Word doesn't seem to know how >>> to deal with. Signature------------------------------------------------------------------------ Phillip M. Jones, CET |LIFE MEMBER: VPEA ETA-I, NESDA, ISCET, Sterling 616 Liberty Street |Who's Who. PHONE:276-632-5045, FAX:276-632-0868 Martinsville Va 24112 |pjones@kimbanet.com, ICQ11269732, AIM pjonescet ------------------------------------------------------------------------ If it's "fixed", don't "break it"! mailto:pjones@kimbanet.com <http://www.kimbanet.com/~pjones/default.htm> <http://www.kimbanet.com/~pjones/90th_Birthday/index.htm> <http://www.kimbanet.com/~pjones/Fulcher/default.html> <http://www.kimbanet.com/~pjones/Harris/default.htm> <http://www.kimbanet.com/~pjones/Jones/default.htm> <http://www.vpea.org> <snip> > Making things more interesting: > [quoted text clipped - 7 lines] > > ANY NEW IDEAS? In that case, you may have a duplicate in your normal users ~/Library/Fonts folder of the main font that does not recognise the CE variant. The other copy being in /Library/Fonts which does. Font Book check for duplicates. Do a cmd-R on each to discover where the font really is. Font book cmd-i and carefully read the fine print. Particularly if either is a Microsoft font. Their font file dating and version numbering is, how shall we put it? interesting? That makes Font Book's automatic duplicate disablement unreliable. SignatureTo de-mung my e-mail address:- fsnospam$elliott$$ PGP Fingerprint: 1A96 3CF7 637F 896B C810 E199 7E5C A9E4 8E59 E248 |
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