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Mac Forum / Applications / Word / June 2006Office 2004 can't print preview or save as pdf in Word
Greetings, I've recently installed Microsoft Office 2004 (SP2) and upgraded to the latest edition 11.2. Upon hitting command-p to print, I cannot preview the document, save as pdf, or use any of the additional tools. I can print. This doesn't appear to be specific to any particular printers as I use Xerox and HP and can print but not preview or save as pdf in any of them. I've uninstalled and reinstalled several times. Any suggestions? Thanks MacBook 2GHz OSX 10.4.7 Microsoft Office 11.2.4 Clean install after initially tranferring information using the Mac Migration tool from a Powerbook G4. I can't be certain what *is* causing the problem, but I can assure you that reinstalling Office is an utterly unnecessary waste of your time. Print routines are a function of the printer driver & the operating system - the program merely calls them up & hands off the data & instructions for what is to be printed. After installation of Office did you use Disk Utility to Repair Disk Permissions? Do you have any other version of Office installed, or did you have the Test Drive before getting the live version? Have you checked to make sure you have the most current printer drivers installed? HTH |:>) Bob Jones [MVP] Office:Mac On 6/28/06 9:40 PM, in article 1151545255.592581.139100@i40g2000cwc.googlegroups.com, "MacAdmin" <mliska99@yahoo.com> wrote: > Greetings, > [quoted text clipped - 17 lines] > Clean install after initially tranferring information using the Mac > Migration tool from a Powerbook G4. In all honesty, I've tried everything you can on the top level (I think). Like I said, I reinstalled the OS (clean install) and used several permissions ordering programs (disk utility, CHUD, mac Helpmate) to try and get that default back in place. I agree w/ you that it's probably a function of the OS, however these functions (print preview/save as pdf, etc...) work in all the other apps I've tried. Only Office programs lack these functions in the print window. I do have all the previous versions of Office removed from the computer. I'd prefer not to have to reload the OS again, but it's looking like that's the only thing I can do. I do have the most current drivers as well. This is a brand new computer w/ the most up to date drivers, OS, Office version, etc...The only problem I think could have occured was in my initial setup where I migrated the users old material to this laptop. He had Office programs back to Office 98 and there could have been a mixup of permissions or something. Does anyone know if there is a "detect and repair" program for Office 2004? > I can't be certain what *is* causing the problem, but I can assure you that > reinstalling Office is an utterly unnecessary waste of your time. Print [quoted text clipped - 36 lines] > > Clean install after initially tranferring information using the Mac > > Migration tool from a Powerbook G4. When you removed the older versions of Word/Office did you use the Remove Office utility or did you just drag stuff to the Trash? The latter is worse than worthless as a number of files get left behind & it makes them more difficult to locate & remove later. If it is a newly purchased system it may have had Test Drive preinstalled & that *must* be removed correctly before the live version will function right. Any time you're convinced that Office should be reinstalled - which is typically the last course of action to be taken - The Remove Office utility needs to be used. Otherwise you're just reloading the program to use most of the same support files that were already there...and those are the most likely to be the source of the problem (if Office is at fault in the first place). I would try reinstalling the printer driver & you may want to take alook at the troubleshooting suggestions here; http://word.mvps.org/Mac/WordMacHome.html Good Luck |:>) Bob Jones [MVP] Office:Mac On 6/29/06 3:22 PM, in article 1151608921.928536.305070@d56g2000cwd.googlegroups.com, "MacAdmin" <mliska99@yahoo.com> wrote: > In all honesty, I've tried everything you can on the top level (I > think). Like I said, I reinstalled the OS (clean install) and used [quoted text clipped - 58 lines] >>> Clean install after initially tranferring information using the Mac >>> Migration tool from a Powerbook G4. While you're at it, try re-installing QuickTime. That may update a few of the files that are in use for the Printing operation. Very unlikely... But maybe worth a try... On 30/6/06 11:24 AM, in article C0C9F579.FC9F%onlygeneraltaz1@com.cast.net, > When you removed the older versions of Word/Office did you use the Remove > Office utility or did you just drag stuff to the Trash? The latter is worse [quoted text clipped - 83 lines] >>>> Clean install after initially tranferring information using the Mac >>>> Migration tool from a Powerbook G4.  SignaturePlease reply to the newsgroup to maintain the thread. Please do not email me unless I ask you to. John McGhie <john@mcghie.name> Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer Sydney, Australia +61 (0) 4 1209 1410 |
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