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Mac Forum / Applications / Word / March 2006



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Corrupt Word Files

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Charlotte L. - 28 Mar 2006 21:38 GMT
I have a number of old Word files (created as far back as 1989) that
will not open in Word 2004.  I get the following message when I try to
do so:  "Word cannot open this document.  The document might be in use
or might not be a valid word document."  I tried the following fixes
with no luck:

1.  I tried to open the file from within Word.
2.  I tried renaming the documents.
3.  I dragged the com.microsoft.word.plist file out of the Preferences
Folder before starting Word.
4.  I have Repaired Disk Permissions using Disk Utility.

Finally, I did manage to open some of the files in Word 98 but must
convert each file first and find that I often lose most of the
formatting and graphics.

Are these files permanently damaged or is there some way to recover
them?  Any suggestions would be helpful.

Thanks very much.
Elliott Roper - 29 Mar 2006 02:10 GMT
> I have a number of old Word files (created as far back as 1989) that
> will not open in Word 2004.  I get the following message when I try to
[quoted text clipped - 14 lines]
> Are these files permanently damaged or is there some way to recover
> them?  Any suggestions would be helpful.

That reminded me that some of my older archives are about to die from
obsolescence. Some files from 1989 won't open in Word 2004, but others
a little later will, even though it reports both as Word 1.x-5.x
Document. Mine misbehaves slightly differently, offering to open them
in a "recover text" dialog. The options it offers do not include Word
1-5.
I have kept an ancient Mac 8500 running OS 8.something with Word 5.1 on
it, and an even older version of Excel for just this purpose. It will
read the oldies and save them as Word 5.1 files, which Word 2004 can
read. I think the time has come to crank it up to see if it still
works.

If you are really desperate, and the data is not too confidential, zip
one up and mail it to me off list. If you have a large number of files
to convert, I might want to get paid.

Signature

To de-mung my e-mail address:- fsnospam$elliott$$
PGP Fingerprint: 1A96 3CF7 637F 896B C810  E199 7E5C A9E4 8E59 E248

Charlotte L. - 29 Mar 2006 23:11 GMT
Elliott,
Thank you very much for your response and offer to help.  I believe I
have access to Word 5.1 at work.  If that doesn't work out, I may take
you up on your offer of opening and resaving the documents after all!
-CL

> > I have a number of old Word files (created as far back as 1989) that
> > will not open in Word 2004.  I get the following message when I try to
[quoted text clipped - 34 lines]
> To de-mung my e-mail address:- fsnospam$elliott$$
> PGP Fingerprint: 1A96 3CF7 637F 896B C810  E199 7E5C A9E4 8E59 E248
John McGhie [MVP - Word and Word Macintosh] - 29 Mar 2006 06:14 GMT
Hi Charlotte:

There's nothing wrong with the files.  They are in an old Word format that
Microsoft no longer supports.

If you send those files to someone with Word 5 or 6 on the Mac, or just
about any version of Word on Windows, it will get them open.

The later versions of Word for Windows have the converter, but the user has
to know they need to install it.

Cheers

On 29/3/06 6:38 AM, in article
1143578338.475592.142190@j33g2000cwa.googlegroups.com, "Charlotte L."
<decaftalllatte5@yahoo.com> wrote:

> I have a number of old Word files (created as far back as 1989) that
> will not open in Word 2004.  I get the following message when I try to
[quoted text clipped - 16 lines]
>
> Thanks very much.

Signature

Please reply to the newsgroup to maintain the thread.  Please do not email
me unless I ask you to.

John McGhie <john@mcghie.name>
Microsoft MVP, Word and Word for Macintosh.  Consultant Technical Writer
Sydney, Australia +61 (0) 4 1209 1410

Charlotte L. - 29 Mar 2006 23:17 GMT
John,
Thank you very much for your response - I'm happy to hear the files
aren't permanently damaged.  I read in an earlier post that copying
files via a LaCie drive often create this problem.  The Word documents
I've had trouble with were transferred from an older computer using a
LaCie drive - is there something I can do to my LaCie drive to prevent
this sort of problem in the future?
Thanks for the help,
CL
CyberTaz - 30 Mar 2006 01:04 GMT
Hi Charlotte -

I've been watching this thread but haven't jumped in as you were in
excellent hands, but your question on LaCie drives was irresistible.

Let me first qualify what I am posting because you don't specify what type
of 'drive' you mean - LaCie makes Hard drives, CD drives DVD drives, USB
Keys  (often referred to as flash or thumb drives), etc. I've used a number
of their products over the years & have never had anything but excellent
performance & results. As with any mfr, I'm sure they have had their share
of faulty product, but overall they have a good reputation.

I can't remember seeing the post you mentioned, but it may have been from
someone who was essentially 'shooting the messenger'. Another possibility is
that the poster had been trying to save to or open files directly from a CD
or USB flash drive, which is almost certain to cause file damage regardless
of *what* brand it is.

Regards |:>)

On 3/29/06 5:17 PM, in article
1143670650.146791.11100@z34g2000cwc.googlegroups.com, "Charlotte L."
<decaftalllatte5@yahoo.com> wrote:

> John,
> Thank you very much for your response - I'm happy to hear the files
[quoted text clipped - 5 lines]
> Thanks for the help,
> CL
Charlotte L. - 31 Mar 2006 15:20 GMT
CyberTaz,

I agree, I've had very good luck with LaCie Hard drives.  The one I
used to transfer the files (that I later could not open) is a 160 GB
Firewire Hard Drive (which I initially erased and reformatted for MAC.)
For your reference, the older post I mentioned is entitled "Word
cannot open this document" and was posted on Oct 8, 2004 by lady glen.
I only brought it up to exhaust all possible explanations for my files
not opening.

Cheers,
CL

> Hi Charlotte -
>
[quoted text clipped - 29 lines]
> > Thanks for the help,
> > CL
CyberTaz - 31 Mar 2006 22:24 GMT
Hi Charlote -

Thanks for the detail. I reviewed the thread & can see why you would
raise the question. IIRC, that was an isolated issue with the driver
for a specific LaCie drive series. As John suggested, I think there may
have been a problem with the Mac driver, too, but am not sure if it was
the same drive series.

FWIW, I agree with John that you shouldn't have any problem with the
drive you describe. If any doubt, run Disk Utility to Repair or use
DiskWarrior or TTP to check it out & repair or reformat as may be
needed. All indications, though, are that old format of the files is
the source of the problem.

Good Luck |:>)
John McGhie [MVP - Word and Word Macintosh] - 30 Mar 2006 02:47 GMT
Hi Charlotte:

Naaaahhhh :-)  I open Word documents all the time on external drives.  The
only one you need to avoid is a floppy drive, and those are not "that"
common on Macs any more :-)  Floppy drives have problems running out of
space and dropping "chunks" of files.  A Word document won't stand that: you
must either read it all, or you can't read any of it.

External drives on older versions of Mac OS had problems if they were
designed for PCs and forgot that a Mac file is in two parts: the Resource
Fork and the Data Fork.  But I've never seen the problem on OS X.

However, those files are NOT corrupt :-)  They're in an old Word format that
is no longer available.  It's the old text-based Word for DOS format known
as "Word.Document.2".  You send 'em to me and I'll have them open in a New
York minute for you.

All converters are programs: fairly large and quite active.  They make good
targets for virus writers and are difficult to secure against that.

Microsoft made a decision some years back to drop support for that converter
because it required too much work to maintain it, and nobody used it any
longer.

It shipped with everything up to Mac Word 6 and PC Word 97, if I recall.  In
Word 97/98 Microsoft adopted the new Word.Document.8 format, which is what
everything is using now.

Because Microsoft updated their Word 2 converter for Windows 95/Word 97, it
still works on latest version of Windows.  Windows XP still runs code
designed for earlier versions of Windows (actually, Windows XP will run code
designed for MS DOS!!  There are still idiots out there who believe that
this "proves" that Windows XP is built on DOS.  It's not -- it's nothing
like it -- it's a very clever emulation, much like Classic or Rosetta).

However, the old Word 2 converter for Mac OS will NOT run on Mac OS X.
Microsoft found it would cost too much to get the Mac version of that
converter running reliably on OS X, so they dropped it.  They've dropped it
on the PC too, but the old version still works there.

That's your only problem: the old converter won't run on the latest Mac OS.
It will run on the latest Windows :-)

I see Microsoft has now put its foot down and withdrawn said converter from
its download site (not surprising: it has a minor security hole in it that
they don't want to spend huge amounts of money rewriting to patch).
However, it's all over the net.  I found it here:
http://wadict.soas.ac.uk/download/convpack.exe

If you have a friend with Windows Office 97 or later, download that file and
run it to add the old Word converters to PC Word.  They'll work just fine
:-)

Cheers

On 30/3/06 8:17 AM, in article
1143670650.146791.11100@z34g2000cwc.googlegroups.com, "Charlotte L."
<decaftalllatte5@yahoo.com> wrote:

> John,
> Thank you very much for your response - I'm happy to hear the files
[quoted text clipped - 5 lines]
> Thanks for the help,
> CL

Signature

Please reply to the newsgroup to maintain the thread.  Please do not email
me unless I ask you to.

John McGhie <john@mcghie.name>
Microsoft MVP, Word and Word for Macintosh.  Consultant Technical Writer
Sydney, Australia +61 (0) 4 1209 1410

Jim Gordon MVP - 30 Mar 2006 07:04 GMT
Hi,

MacLink Plus can convert Word files back as far as version 4
http://www.dataviz.com/products/maclinkplus/mlp_xlators.html

-Jim

Signature

Jim Gordon
Mac MVP
MVP FAQ
<http://mvp.support.microsoft.com/default.aspx?scid=fh;EN-US;mvpfaqs>

> Hi Charlotte:
>
[quoted text clipped - 64 lines]
>>Thanks for the help,
>>CL
 
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