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Mac Forum / Applications / Word / April 2006"Corrupt" fonts in Word
When I open Word 2004 (11.2) I get a window that says "(name of font) is corrupt and should be removed". In order to finally open Word I have to say "Yes". I get this window for almost all of the fonts (including some system fonts) on my computer! I have run most of these fonts through FontDoctor and they are fine. They work fine in every other application, but Word has removed them from the font drop down menu. this is making me crazy! any suggestions/solutions! > When I open Word 2004 (11.2) I get a window that says "(name of font) > is corrupt and should be removed". In order to finally open Word I have [quoted text clipped - 3 lines] > application, but Word has removed them from the font drop down menu. > this is making me crazy! Quit all Office apps, go to ~/Library/Preferences/Microsoft/ and trash the Office Font cache from there. When you re-launch Word, it will rebuild it and if all the fonts are OK (which they probably are) everything should be fine then :-) Corentin  Signature--- Mac:MS MVP (Francophone) --- http://www.mvps.org - http://mvp.support.microsoft.com MVPs are not MS employees - Les MVP ne travaillent pas pour MS Remove "NoSpam" to e-mail me - Retirez "NoSpam" pour m'écrire Hi Carol: My main suggestion is "wait a little longer". There's a fix in the pipeline for this. Below is the best we have of things you can try. Please be aware that they may not work at all for you: we're really waiting for Apple/Microsoft patches to fix this one. In the meantime, it appears to be caused by a problem in the Apple system font cache (or with Word's ability to read what is in there). Font Finagler http://homepage.mac.com/mdouma46/fontfinagler/ seems to be the application of choice for resolving this issue. Then follow the advice below to remove both font caches, because the Microsoft one is built from the System font cache. Beth Rosengard is our resident collector of knowledge on this issue: She recently posted: To the best of my recollection, there was no ultimate solution for this problem but here¹s what seemed to help many: 1. Be sure you have both Office and your OS fully updated. See here for more: http://word.mvps.org/Mac/Update.html 2. Make absolutely sure there are no duplicate fonts. Use Font Book or a third part application to resolve duplicates. 3. If you need the OS 9 fonts, keep only the necessary ones. If you don't need them, rename or delete the OS 9 fonts folder. 4. Trash both the Office and System font caches as follows: Office Font Cache: ~/Library/Preferences/Microsoft/Office Font Cache (11) Com.apple.ATS.plist (Home/Library/Prefs) Com.apple.ATS (/Library/Caches) FontTablesAnnex ( /System/Library/Caches) All other files whose names include .ATS or font found in /System/Library/Caches, especially com.apple.ATS.System.fcache and com.apple.ATSServer.FODB_System After dragging the caches to the trash, log out, reboot and *then* empty the trash. Note: Do not trash the Font Cache Tool. Hope this helps On 14/3/06 8:26 AM, in article 1142285163.718749.131930@j33g2000cwa.googlegroups.com, "Carol R" <carolr48@earthlink.net> wrote: > When I open Word 2004 (11.2) I get a window that says "(name of font) > is corrupt and should be removed". In order to finally open Word I have [quoted text clipped - 5 lines] > > any suggestions/solutions! SignaturePlease reply to the newsgroup to maintain the thread. Please do not email me unless I ask you to. John McGhie <john@mcghie.name> Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer Sydney, Australia +61 (0) 4 1209 1410 > In the meantime, it appears to be caused by a problem in the Apple system > font cache (or with Word's ability to read what is in there). Font Finagler > http://homepage.mac.com/mdouma46/fontfinagler/ seems to be the application > of choice for resolving this issue. FontFinagler is a shareware that does nothing more than just trashing the System and User cache file. Alternatively, you can use Onyx: http://www.titanium.free.fr/pgs/english.html (free) which will also alternatively perform a bunch of other maintenance operations for you (including repairing Permissions). Since I'm not sure either app really *require* that you reboot after they've trashed the cache files, I would deeply emphasize that you HAVE to: right after they've trashed them. In any case, as I was saying, both these apps simply do what's described further down your post and trash the System and User cache: > Com.apple.ATS.plist (Home/Library/Prefs) > Com.apple.ATS (/Library/Caches) > FontTablesAnnex ( /System/Library/Caches) > All other files whose names include .ATS or font found in > /System/Library/Caches, especially com.apple.ATS.System.fcache and > com.apple.ATSServer.FODB_System Corruptions of these cache files are not so common though. Most of the time, it's the Office Font cache that's corrupted, Corentin Signature--- Mac:MS MVP (Francophone) --- http://www.mvps.org - http://mvp.support.microsoft.com MVPs are not MS employees - Les MVP ne travaillent pas pour MS Remove "NoSpam" to e-mail me - Retirez "NoSpam" pour m'écrire Since I happened to have OnyX I tried that app - and it worked!! Tank you, thank you. > Since I happened to have OnyX I tried that app - and it worked!! > > Tank you, thank you. I'm really glad it corrected the problem for you. Onyx is a nice an useful app to keep around. Corentin Signature--- Mac:MS MVP (Francophone) --- http://www.mvps.org - http://mvp.support.microsoft.com MVPs are not MS employees - Les MVP ne travaillent pas pour MS Remove "NoSpam" to e-mail me - Retirez "NoSpam" pour m'écrire Thank you all. I already tried trashing the Microsoft office font Cache - to no avail. I will try John's suggestion next. I hope it works. Thanks! Carol I have tried everything mention in this thread to no avail. Still over 1/2 of all my fonts (which work in every other application) come up as corrupt. Font book has them OK and no dupes. Onyx has been run and so has Fontfinagler. OS 10.4.5, Latest Office 2004, Mac G5 Quad 2.5, 4.5GB Ram > I have tried everything mention in this thread to no avail. Still over > 1/2 of all my fonts (which work in every other application) come up as > corrupt. Font book has them OK and no dupes. Onyx has been run and so > has Fontfinagler. OS 10.4.5, Latest Office 2004, Mac G5 Quad 2.5, > 4.5GB Ram Have you also trashed the Office font cache from the ~/Library/Preferences/Microsoft folder ?? Corentin Signature--- Mac:MS MVP (Francophone) --- http://www.mvps.org - http://mvp.support.microsoft.com MVPs are not MS employees - Les MVP ne travaillent pas pour MS Remove "NoSpam" to e-mail me - Retirez "NoSpam" pour m'écrire Hi Brian, You *could* try removing and reinstalling Office from scratch though it may not be any help. If you decide to try this, you must use the Office Removal tool. The step-by-step is here: <http://word.mvps.org/Mac/RemoveReinstall.html> You could also try creating a new user. That *might* make a difference. This 'corrupt fonts' issue is nasty and unpredictable. It only hits a small percentage of Office users and no one can reproduce it consistently. That makes it very hard to pin down and fix. Sorry not to be of more help. Signature***Please always reply to the newsgroup!*** Beth Rosengard MacOffice MVP Mac Word FAQ: <http://word.mvps.org/Mac/WordMacHome.html> Entourage Help Page: <http://www.entourage.mvps.org> On 3/17/06 3:17 PM, in article 1142637431.893791.9600@g10g2000cwb.googlegroups.com, "Brian Crussel" <ptps@ptps.com> wrote: > I have tried everything mention in this thread to no avail. Still over > 1/2 of all my fonts (which work in every other application) come up as > corrupt. Font book has them OK and no dupes. Onyx has been run and so > has Fontfinagler. OS 10.4.5, Latest Office 2004, Mac G5 Quad 2.5, > 4.5GB Ram Beth- I have already tried both of these with no success. Does anyone have a fix? On a different thread, someone said that deleting the Font Cache Tool worked for them. I have not tracked the intricacies of this problem to figure out why this deleting it is advised against, but it is, so use at your own risk. Slightly more info--see the posts by Loren on this thread: <http://groups.google.com/group/microsoft.public.mac.office/browse_frm/threa d/bb5ad97e88528de2/d8c4831806c938c1> > Beth- > I have already tried both of these with no success. Does anyone have a > fix? SignatureDaiya Mitchell, MVP Mac/Word Word FAQ: http://www.word.mvps.org/ MacWord Tips: <http://word.mvps.org/Mac/WordMacHome.html> What's an MVP? A volunteer! Read the FAQ: http://mvp.support.microsoft.com/ OK I' am up and working. I got rid of the FontCacheTool. Fonts are not in their own type style, but I'm up and working. OK I' am up and working. I got rid of the FontCacheTool. Fonts are not in their own type style, but I'm up and working. Here are the problems with deleting the Font Cache Tool: 1. If you like to view fonts as WYSIWYG and you ever (again) have to trash your Office Font Cache, you will lose WYSIWYG display. 2. Not only will you not get *false* corrupt font error messages, but you won't get *real* ones either. 3. The only way to get the Font Cache Tool back is by reinstalling Office. None of these is fatal, but they could be problematic. Signature***Please always reply to the newsgroup!*** Beth Rosengard MacOffice MVP Mac Word FAQ: <http://word.mvps.org/Mac/WordMacHome.html> Entourage Help Page: <http://www.entourage.mvps.org> On 3/20/06 11:05 AM, in article C0443D0D.672EF%daiyaNOSPAM@mvps.org.INVALID, > On a different thread, someone said that deleting the Font Cache Tool worked > for them. [quoted text clipped - 9 lines] >> I have already tried both of these with no success. Does anyone have a >> fix? I would love to have WYSIWYG fonts in Word / Excel, but need to actually be able to open the apps even more. So, I disabled the Font Cache Tool and I can use the apps again. I no longer have to remove 80% of my fonts temporarily to be able to open the apps. (Moving the allegedly offending font and all the rest below it alphabetically to another location, opening the app, and then putting them back would also work temporarily. At least it allowed me to open the app! But it also seemed to make my system flakey, which forced me to reboot soon, which made the font corruption message come back again, ... lather, rinse, repeat...) If other apps on my system by vendors who live and die by typography thought my fonts were corrupt I would believe the Word / Excel message. But since all those apps and the Font Book utility all are very happy with them, I have to believe it's a problem with Office. BTW, you don't have to delete the Font Cache Tool. I just created a subfolder and dropped it in there. That allows me to put things back exactly where they should be for updates. I'm VERY disappointed that 11.2.3 Update did not fix this problem. It has been reported ever since Tiger shipped. That's approaching a year! I feel your pain, and I understand your frustration :-) <rant> Let's be clear about this: This is an APPLE bug that Microsoft cannot fix. They don't own the code that causes the problem. The bug was caused by Apple in Tiger. Microsoft has already put in a fix that is supposed to deal with the issue, but it depends on Apple doing what they said they were going to do. We're still waiting for Apple ... The cynics amongst us might be forgiven for suspecting that the only reason Apple is taking so long to fix their bug is that Microsoft Office is the only common application out there that uses the faulty function, and that by dragging their heels they get a chance to make Microsoft look bad. Surely a major computer manufacturer wouldn't do anything underhanded and sly like that. Would they? In the meantime, if you back-grade to OS 10.3.9, you will never experience the problem. Which is why I don't run Tiger. There are some of us out there who need to use our Apples for business purposes. Apple needs to understand that having Word running right is a lot more important to us than the dubious benefits of either Spotlight or MacIntel :-) </rant> On 30/3/06 6:31 AM, in article 1143664312.207514.248490@u72g2000cwu.googlegroups.com, > I would love to have WYSIWYG fonts in Word / Excel, but need to > actually be able to open the apps even more. So, I disabled the Font [quoted text clipped - 18 lines] > I'm VERY disappointed that 11.2.3 Update did not fix this problem. It > has been reported ever since Tiger shipped. That's approaching a year! SignaturePlease reply to the newsgroup to maintain the thread. Please do not email me unless I ask you to. John McGhie <john@mcghie.name> Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer Sydney, Australia +61 (0) 4 1209 1410 Do I understand from what J. Bingham says that this issue only arises if you choose to show WYSIWYG font menus? I hadn't been doing so, so I'll try. But, if this is the case, is it really so much more essential for you to have WYSIWYG font menus in Word than to have all the benefits of Tiger? I'll believe you if you say so, but this seems a pretty odd set of priorities to me. SignaturePaul Berkowitz MVP MacOffice Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html> AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/> Please "Reply To Newsgroup" to reply to this message. Emails will be ignored. PLEASE always state which version of Microsoft Office you are using - **2004**, X or 2001. It's often impossible to answer your questions otherwise. > From: "John McGhie [MVP - Word and Word Macintosh]" <john@mcghie.name> > Newsgroups: microsoft.public.mac.office.word [quoted text clipped - 55 lines] >> I'm VERY disappointed that 11.2.3 Update did not fix this problem. It >> has been reported ever since Tiger shipped. That's approaching a year! Hi Paul: I think what he's saying is that if you hammer the Office FontCacheTool, the "error" goes away, and so do WYSIWYG fonts in the font menu :-) This effectively disables any reporting of bad fonts :-) Cheers On 30/3/06 2:48 PM, in article C050A338.C996F%berkowit@spoof_silcom.com, > Do I understand from what J. Bingham says that this issue only arises if you > choose to show WYSIWYG font menus? I hadn't been doing so, so I'll try. [quoted text clipped - 3 lines] > I'll believe you if you say so, but this seems a pretty odd set of > priorities to me. SignaturePlease reply to the newsgroup to maintain the thread. Please do not email me unless I ask you to. John McGhie <john@mcghie.name> Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer Sydney, Australia +61 (0) 4 1209 1410 As mentioned in other threads, a fix that has worked for me is to do a safe boot, open word while in safe mode, then restart your computer normally. To do a safe boot, start up your machine, when you hear the chime, hold down the shift key, release the shift key when you see the spinning progress clock. It takes a long time [maybe two or three minutes] to boot, but this is normal. If you do this, everything will work fine. I first did this three or four months ago when I first installed Tiger. Everything has been cool until yesterday. I bought a new font and tried to install it. For some reason it didn't want to install properly. I tried to shut off some other fonts [using Mac's Font Book], in hopes that this would help with the install [but it didn't]. I gave up and went back to work [I was in Adobe Illustrator]. I needed to open up a word doc and when I tried, the problem came back. I figure it had to do with this new font I was trying to install. I have installed new fonts over the last couple months without any issues but this was the first time I was turning them on and off within Font Book, so I'm sure this caused the issue to arise again. I did the safe boot fix again and now word is back to normal. Until Apple and Microsoft figure this out, this fix seems to work well without having to install any other programs or having to only use select fonts. -jeffrey I've suffered through this same problem since Tiger 10.4.3 > 10.4.4. My son's G4 is running 10.4.3 and does'nt experience the problem. I've just upgrade to 10.4.6 and the problem has gone away (at least for now). I agree that this was an Apple problem; could it be they actually fixed it? If you're willing to go to 10.4.6, I hope this works for everyone. I'd like to know if this has worked for anyone else. Good luck. Bob > I've suffered through this same problem since Tiger 10.4.3 > 10.4.4. My > son's G4 is running 10.4.3 and does'nt experience the problem. I've [quoted text clipped - 5 lines] > Good luck. > Bob The latest issue of Macworld (May issue) shows how to deal with Word 2004 fonts on page 54: quit the program and trash this file: [your user folder]/Library/Preferences/Microsoft/Office Font Cache (11) Hi Gary: That doesn't "deal" with the problem, it simply "hides the symptom for now" :-) Hell, it took MacWorld a while to get to that one! We've known about that work-around in here since shortly after Tiger cam out. Regrettably, it's a very temporary fix. For users who suffer the problem, it comes back days or weeks later. As far as I know, the latest Tiger update doesn't solve it either, but the jury's still out on that one. Cheers On 10/4/06 5:17 AM, in article xgaryg-C12B14.15170609042006@news.east.earthlink.net, "Gary Goldberg" <xgaryg@ix.netcom.com> wrote: >> I've suffered through this same problem since Tiger 10.4.3 > 10.4.4. My >> son's G4 is running 10.4.3 and does'nt experience the problem. I've [quoted text clipped - 9 lines] > Word 2004 fonts on page 54: quit the program and trash this file: > [your user folder]/Library/Preferences/Microsoft/Office Font Cache (11) SignaturePlease reply to the newsgroup to maintain the thread. Please do not email me unless I ask you to. John McGhie <john@mcghie.name> Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer Sydney, Australia +61 (0) 4 1209 1410 |
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