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Mac Forum / Applications / Word / March 2006Active document disappears from screen upon random commands
I'm experiencing a very frustrating problem. When working on a document, it suddenly disappears from my screen when I do certain (simple) commands. For example, I could be typing in the document, and then do a "apple-v" paste, and POOF, the document is gone. To get it back, I need to either switch apps to some other application and then return to Word, or make a different document active, and then select the original document in the Window menu. The wierdest thing is that the results of my command to actually occur. If I'm pasting, and the page vanishes, the paste is there when I get the document back. Other commands that can trigger this are things as simple as hitting the delete key, or selecting a "paste without formatting" from the paste special dialog box. Any thoughts? I've uninstalled and re-installed Office, and that didn't seem to help. I'm using Word 2004 for Mac, Version 11.2 (050714) on an iBook G4. Please help! Thanks in advance. Hi Michael: Re-installing usually does "nothing" on Mac OS X, because all of the things that break are external to the Office software suite :-) It sounds to me as though something is "hiding" but not "Closing" the file you are working on. Regrettably, it could be almost anything, including a broken wire inside your keyboard sending funny keystrokes. If it were a keyboard problem, I would expect weird things to be happening in other applications. If the keystrokes were being mis-directed by a customisation, the following would fix it: http://word.mvps.org/Mac/DamagedPrefs.html Is this one document, or any document? Hope this helps On 26/2/06 12:39 PM, in article 1140917951.116615.124040@i39g2000cwa.googlegroups.com, > I'm experiencing a very frustrating problem. When working on a > document, it suddenly disappears from my screen when I do certain [quoted text clipped - 22 lines] > > Thanks in advance.  SignaturePlease reply to the newsgroup to maintain the thread. Please do not email me unless I ask you to. John McGhie <john@mcghie.name> Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer Sydney, Australia +61 (0) 4 1209 1410 If this is happening only in Word, could it be related to Compatibility Preferences? Regards |:>) On 2/25/06 10:03 PM, in article C02765CD.2F927%john@mcghie.name, "John McGhie [MVP - Word and Word Macintosh]" <john@mcghie.name> wrote: > Hi Michael: > [quoted text clipped - 44 lines] >> >> Thanks in advance. Hi CyberTaz: I can't see how... There's nothing in Compatibility Preferences about keystrokes. If he had WordPerfect Help enabled, he would have completely different symptoms. I have no idea what it is: I am suspecting a haxie... Cheers On 27/2/06 5:21 AM, in article C0275BD2.E089%onlygeneraltaz1@com.cast.net, > If this is happening only in Word, could it be related to Compatibility > Preferences? [quoted text clipped - 52 lines] >>> >>> Thanks in advance. SignaturePlease reply to the newsgroup to maintain the thread. Please do not email me unless I ask you to. John McGhie <john@mcghie.name> Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer Sydney, Australia +61 (0) 4 1209 1410 John - Just thought I'd ask, as I haven't worked with every alternative & wasn't certain whether some involved keystrokes or not. Michael - John's reference to 'haxies' rang a bell... You don't happen to be using a program called "Sticky Brain", by any chance? It is known to cause that type of behavior, but if you visit their web site the latest version supposedly fixes the problem. If not using that program, are there any others you've downloaded whose arrival may coincide with the appearance of the issues you described? Regards |:>) On 2/27/06 1:04 AM, in article C028E1B2.305A1%john@mcghie.name, "John McGhie [MVP - Word and Word Macintosh]" <john@mcghie.name> wrote: > Hi CyberTaz: > [quoted text clipped - 64 lines] >>>> >>>> Thanks in advance. Hi CyberTaz: None of the "Compatibility Options" *officially* impact any keystrokes. However, I did ask our fearless leader at MS three years ago for a list of what preferences Word stored where. So far, I do not have a reply :-) This information is readily available for Windows Word (it's in the registry, and they'll even tell you the names of the registry keys that store each one...). But the structure in Mac Word is different... So I don't actually know WHERE Word stores the compatibility options, and so I can't say for certain whether a problem with any of those would be likely to misdirect keystrokes or system events :-) I hate it when I can't answer :-) Cheers On 28/2/06 10:17 AM, in article C028F2B4.E0DB%onlygeneraltaz1@com.cast.net, > John - > [quoted text clipped - 84 lines] >>>>> >>>>> Thanks in advance. SignaturePlease reply to the newsgroup to maintain the thread. Please do not email me unless I ask you to. John McGhie <john@mcghie.name> Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer Sydney, Australia +61 (0) 4 1209 1410 > I hate it when I can't answer :-) Chin Up, John - You _did_ answer, you simply were prevented from _resolving_! Regards |:>) Thanks everyone. It only happens in word, but I haven't used Excel or PP enough to really notice. I _did_ recently download the Sticky Brain trial - perhaps that's the culprit. I did previously the app, but there could still be pref files sitting somewhere on my drive. I'll check into that. > Thanks everyone. It only happens in word, but I haven't used Excel or > PP enough to really notice. I _did_ recently download the Sticky Brain > trial - perhaps that's the culprit. I did previously the app, but there > could still be pref files sitting somewhere on my drive. I'll check > into that. I'm having the exact same problem - just "upgraded" to Office 2004 last night because of "out of space" errors in Word X... and now this. Also, I do have StickyBrain installed, and while I have been planning to move away from SB, hadn't yet gotten around to it. I guess I'll have to get on with that project. ~Scott Thanks to the suggestions here, I'm no longer having this problem. After removing StickyBrain and Chronos Notes, and all related contextual menus, etc., and rebooting, I can now cut, paste, resize tables, etc., without having my document window disappear. Thanks!! Scott > John's reference to 'haxies' rang a bell... You don't happen to be using a > program called "Sticky Brain", by any chance? It is known to cause that type > of behavior, but if you visit their web site the latest version supposedly > fixes the problem. On 2006-03-03 13:01:34 -0800, A. Scott McCulloch <mylists@ascottmcculloch.com> said: >> Thanks everyone. It only happens in word, but I haven't used Excel or >> PP enough to really notice. I _did_ recently download the Sticky Brain [quoted text clipped - 10 lines] > > ~Scott Hi Scott: I think WE are more grateful to YOU than the other way around :-) Your post is the first confirmation I have seen that it's actually StickyBrain that is causing this somewhat worrying problem (I don't have either of those add-ins, and have been at a loss what to advise folks...) Many thanks... On 4/3/06 10:07 AM, in article 2006030315072616807-mylists@ascottmccullochcom, "A. Scott McCulloch" <mylists@ascottmcculloch.com> wrote: > Thanks to the suggestions here, I'm no longer having this problem. > [quoted text clipped - 28 lines] >> >> ~Scott SignaturePlease reply to the newsgroup to maintain the thread. Please do not email me unless I ask you to. John McGhie <john@mcghie.name> Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer Sydney, Australia +61 (0) 4 1209 1410 Just to underscore John's post... The topic is widely discussed in the Apple forums, but there has been little confirmation of it here. Thanks again for posting back with your results! Regards |:>) On 3/4/06 11:43 PM, in article C030B784.30E8D%john@mcghie.name, "John McGhie [MVP - Word and Word Macintosh]" <john@mcghie.name> wrote: > Hi Scott: > [quoted text clipped - 42 lines] >>> >>> ~Scott You're all very welcome! I'm sure glad it worked - trying to write a dissertation (with deadlines looming) with the document disappearing all the time would have surely put me in the asylum! I haven't had a single problem since removing the Chronos stuff - it's all been smooth sailing... I might even meet my deadlines! ;-) Scott > Just to underscore John's post... The topic is widely discussed in the Apple > forums, but there has been little confirmation of it here. [quoted text clipped - 52 lines] >>>> >>>> ~Scott SignatureA. Scott McCulloch nospammylists@ascottmcculloch.com I've uninstalled files & folders related to both StickyBrain and Chronos Notes, rebooted, but still encounter this problem. Sometimes it is not even caused by a command - just a simply keystroke (like typing this sentence) in Word can cause my document to disappear from the screen (but the keystroke imput does continue to be added to the document). Any other files I should look to delete? Is the OpenBase stuff related to these programs? Thanks much, mz OpenBase stuff is related to Chronos, but it's not the culprit (at least in my case) -- I still have OpenBase running because it's used by Daylite. I think you need to make sure you've gotten rid of all the Chronos related contextual menus, startup items, etc. Since I've already banished them all, I can't recall exactly what there is, but make sure to check the following directories for anything Chronos/StickyBrain (particularly the contextual menu items, I think): ~/Library/Application Support/ ~/Library/Contextual Menu Items/ /Library/Application Support/ /Library/Contextual Menu Items/ /Library/StartupItems/ Scott > I've uninstalled files & folders related to both StickyBrain and > Chronos Notes, rebooted, but still encounter this problem. Sometimes it [quoted text clipped - 7 lines] > Thanks much, > mz SignatureA. Scott McCulloch nospammylists@ascottmcculloch.com Thanks - I've rid myself of all those "Contextual menu" directories. So far, so good.... -m |
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