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Mac Forum / Applications / Word / February 2006Various File Save error messages with Word 2004 and Tiger (10.4.2) Server
> [MSFT's Rob Daly just posted the message below in the thread titled "Word > Remote Home Folders save issue (aka, Word cannot save to AFP, SMB, etc) -- > workaround included." I am reposting it with the title previously used for > messages on this topic in case anyone is watching for it that way. Beth] This post covers the scenario where Word cannot save to a remote home folder from a Tiger client through both SMB and AFP. Apple has diagnosed the problem to a bug (or implementation issue) with bit range-locking. The ETA for a fix in unknown at present (I will post here again when I have any public information). Hovever, a workaround has been provided for the AFP only side of the issue. GARGANTUAN CAVEAT: Employing this workaround may cause file corruption when the server is set up for file sharing over both AFP and SMB (in fact just more than one protocol). Bit locking is used to *prevent* this file corruption, so it is ill-advised to try this workaround if this is your setup. If you do not use multi-protocol file sharing, then this workaround should fix the problem until Apple can release a more complete fix: 1. Launch Terminal (Applications/Utilities/Terminal 2. Run this command: sudo defaults write /Library/Preferences/com.apple.AppleFileServer lock_manager -bool NO >>Enter password when prompted 3. You now need to restart the AFP service on the server >>Do this when you have very little server traffic as it will boot everybody connected off  SignatureRob Daly Macintosh Business Unit Word Test -- This posting is provided "AS IS" with no warranties, and confers no rights. Please do not send email directly to this e-mail address. It is for newsgroup purposes only. Find out everything about Microsoft Mac Newsgroups at: http://www.microsoft.com/mac/community/community.aspx?pid=newsgroups Check out product updates and news & info at: http://www.microsoft.com/mac After reading this update, I'm reluctant to disable file locking on any of my clients' servers. This can cause other problems I'd rather avoid. After trying a number of the prescribed workarounds, I still have some highly irritated all-Mac clients (including lawyers) who have been bitten by this sporadic inability to save files to their Xserves. None of these people have network homes. Having them revert to Word X instead doesn't seem to help much. It hasn't proved reliable enough for me to recommend it as a solution. Using NeoOffice instead may work, but that means instructing the users how to use this application. On top of that, I'm not convinced it's the right way to go. I'd like to hear any updates on this matter. It seems like all the MVPs claim it's a "he said, she said" situation between them and Apple. Meanwhile, I have some royally dissatisfied customers who need to be able to do work on a daily basis using Microsoft Word and Office 2004. It's their bread and butter. So what's the news? Thanks, Nate Hi Nate, You know as much as we do at this point. And while it may at one time have been a "he said, she said" situation, that doesn't seem to be the case any longer. As Rob Daly said in the post you read: "Apple has diagnosed the problem to a bug (or implementation issue) with bit range-locking. The ETA for a fix is unknown at present (I will post here again when I have any public information)." I wish I had better news. Signature***Please always reply to the newsgroup!*** Beth Rosengard MacOffice MVP Mac Word FAQ: <http://word.mvps.org/Mac/WordMacHome.html> Entourage Help Page: <http://www.entourage.mvps.org> On 2/28/06 10:25 AM, in article 1141151152.547539.111500@z34g2000cwc.googlegroups.com, "nate" <foilpan@gmail.com> wrote: > After reading this update, I'm reluctant to disable file locking on any > of my clients' servers. This can cause other problems I'd rather avoid. [quoted text clipped - 23 lines] > > Nate Thanks for the quick reply, Beth. We're all eager for a fix. Best, Nate |
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