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Mac Forum / Applications / Word / February 2006Printing problem
Hello, I have a printing problem with Mac Office 2004 and Mac OS X 10.4. When I print in colors with the HP LaserJet 4600, the colors don't print correctly (it's using bad colors). In other applications, the printer prints fine. Also, if I print my Word document to a PDF file and then I print the PDF, I don't have any problem. Anyone had this bug before ? How can I fix it ? Thanks. Le 30/01/06 09:46, dans C00390FF.C74%nospam@localhost, « Francis Dufour » <nospam@localhost> a écrit : > Hello, > > I have a printing problem with Mac Office 2004 and Mac OS X 10.4. Oups, it's not Office, but only Word. I don't have problem with other Office applications. The first place I would look is in the colour table ... Word cannot handle more than 24-bit colour. If you are sending it 32-bit TIFFs you will get some very strange things happening. If you are using an HP printer driver, check that you have the latest version: HP always seems to take two or three tries to get their driver right for each printer model. Cheers On 31/1/06 1:59 AM, in article C00393F1.C78%nospam@localhost, "Francis Dufour" <nospam@localhost> wrote: > Le 30/01/06 09:46, dans C00390FF.C74%nospam@localhost, « Francis Dufour » > <nospam@localhost> a écrit : [quoted text clipped - 5 lines] > Oups, it's not Office, but only Word. I don't have problem with other > Office applications.  SignaturePlease reply to the newsgroup to maintain the thread. Please do not email me unless I ask you to. John McGhie <john@mcghie.name> Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer Sydney, Australia +61 (0) 4 1209 1410 Le 30/01/06 17:32, dans C004DF3F.2B54B%john@mcghie.name, « John McGhie [MVP - Word and Word Macintosh] » <john@mcghie.name> a écrit : > The first place I would look is in the colour table ... > [quoted text clipped - 4 lines] > version: HP always seems to take two or three tries to get their driver > right for each printer model. Hello, I looked at the HP site and they say that the lastest driver is inclued with OS X 10.4. So no driver upgrade :( One thing I forgotten to say is that the same document print well on another Mac with Office version X (and the same printer). Thanks you. Hi Francis: Hmmm... {Clutching at straws here...} Update QuickTime on your Mac. Word actually has "nothing" to do with printing (on either the Mac or the PC...). It simply hands the file over to the operating system's printing subsystem and says "here, catch!". However, some components in use are components of QuickTime. That said, there is a major change between Word X and Word 2004. Word X calls the "old" Mac printing routine, Word 2004 calls the "new" one. Word X is limited to 16 bit colour, Word 2004 can do 32-bit colour. This means that if the picture in question contains continuous-tone shades, Word X will be "dithering" the output to approximate the colours. Word 2004 printing problems tend to be of the "won't print at all" variuety, I have never heard of it getting the colours "wrong". But if it were to happen, I would suspect dithering to be the cause, and I would examine both the number of colours in the image and the dpi setting of the image. Try this: Fish that image out into a graphics program, re-save it as a GIF, then put the GIF in in its place. Yes, it will ruin the picture, but the "difference" will tell us a lot more about what's going on. GIF can contain ONLY 256 colours, so we will see where the dithering is happening. Sorry... On 1/2/06 12:45 AM, in article C004D41F.E66%nospam@localhost, "Francis Dufour" <nospam@localhost> wrote: > Le 30/01/06 17:32, dans C004DF3F.2B54B%john@mcghie.name, « John McGhie [MVP > - Word and Word Macintosh] » <john@mcghie.name> a écrit : [quoted text clipped - 17 lines] > > Thanks you. SignaturePlease reply to the newsgroup to maintain the thread. Please do not email me unless I ask you to. John McGhie <john@mcghie.name> Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer Sydney, Australia +61 (0) 4 1209 1410 Le 31/01/06 20:15, dans C00656D4.2B6FA%john@mcghie.name, « John McGhie [MVP - Word and Word Macintosh] » <john@mcghie.name> a écrit : > Hi Francis: > [quoted text clipped - 21 lines] > "difference" will tell us a lot more about what's going on. GIF can contain > ONLY 256 colours, so we will see where the dithering is happening. Hello, The problem was solved by using printer driver of Mac OS X 10.3 (on OS X 10.4 setup). The driver inclued with 10.4 seem to be broken... On 7/2/06 9:01 AM, in article C00D317F.1279%nospam@localhost, "Francis Dufour" <nospam@localhost> wrote: > Le 31/01/06 20:15, dans C00656D4.2B6FA%john@mcghie.name, « John McGhie [MVP > - Word and Word Macintosh] » <john@mcghie.name> a écrit : [quoted text clipped - 29 lines] > The problem was solved by using printer driver of Mac OS X 10.3 (on OS X > 10.4 setup). The driver inclued with 10.4 seem to be broken... Thanks for getting back to us with this information, Francis! It helps us to solve other people's problems more quickly in future. Cheers, Clive Huggan ============ |
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