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Mac Forum / Applications / Word / January 2006



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Word 2004 BUG: Disk full when it is not (OsX 10.4.4)

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Quentin - 25 Jan 2006 12:09 GMT
I found a bug in Word 2004, which is repeatable and hard. When trying to
save a document I have, Word always reports that the disk is full when I
have over 20Gb of space on the disk. This document was produced on a Windows
platform and has many form fields in it. It always fails to save in Word
2004. Is there a fix for this?
Daiya Mitchell - 25 Jan 2006 23:52 GMT
It's always this one document? Perhaps it is corrupt.  Try the fixes here
(on a copy).

http://word.mvps.org/MacWordNew/DocumentCorruption.htm
(hit reload a few times in Safari, if that doesn't work, try Explorer)

> I found a bug in Word 2004, which is repeatable and hard. When trying to
> save a document I have, Word always reports that the disk is full when I
> have over 20Gb of space on the disk. This document was produced on a Windows
> platform and has many form fields in it. It always fails to save in Word
> 2004. Is there a fix for this?

Signature

Daiya Mitchell, MVP Mac/Word
Word FAQ: http://www.word.mvps.org/
MacWord Tips: <http://www.word.mvps.org/MacWordNew/>
What's an MVP? A volunteer! Read the FAQ: http://mvp.support.microsoft.com/

Quentin - 28 Jan 2006 17:48 GMT
On 25/1/06 23:52, in article BFFD4F4A.5D6AD%daiyaNOSPAM@mvps.org.INVALID,

> It's always this one document? Perhaps it is corrupt.  Try the fixes here
> (on a copy).

Doesn't have anything obvious wrong with it. You can download the document
(it is a job application form) from here (direct link to file)
http://tinyurl.com/8ukan or from the original web page on
http://tinyurl.com/c4cp6
Daiya Mitchell - 28 Jan 2006 18:11 GMT
> On 25/1/06 23:52,
>
>> It's always this one document? Perhaps it is corrupt.  Try the fixes here
>> (on a copy).
>
> Doesn't have anything obvious wrong with it.

Is it only this one document, or do other documents have problems? You
didn't say.

Why don't you *try* the corruption fixes in case something you can't see has
gone wrong with it?    Of course, the error message has gone wrong with it,
so that's one thing.  You can make a copy of the doc first, in case you
think the corruption fixes might make it worse.

Here, I'll repeat the link:
http://word.mvps.org/MacWordNew/DocumentCorruption.htm
(hit reload a few times in Safari, if that doesn't work, try Explorer)

>You can download the document
> (it is a job application form) from here (direct link to file)
> http://tinyurl.com/8ukan or from the original web page on
> http://tinyurl.com/c4cp6

I'd just as soon not download documents from obscure links, thanks,
especially when you haven't tried everything you can on your machine yet.

Signature

Daiya Mitchell, MVP Mac/Word
Word FAQ: http://www.word.mvps.org/
MacWord Tips: <http://www.word.mvps.org/MacWordNew/>
What's an MVP? A volunteer! Read the FAQ: http://mvp.support.microsoft.com/

Steve Hodgson - 26 Jan 2006 22:03 GMT
> I found a bug in Word 2004, which is repeatable and hard. When trying to
> save a document I have, Word always reports that the disk is full when I
> have over 20Gb of space on the disk. This document was produced on a Windows
> platform and has many form fields in it. It always fails to save in Word
> 2004. Is there a fix for this?

Is it the infamous bug described at
http://blogs.msdn.com/rick_schaut/archive/2004/05/19/135315.aspx? It's a long
read but worth a look.

Cheers,

Steve
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The reply-to email address is a spam trap.
Email steve 'at' shodgson 'dot' org 'dot' uk

Gary Hillerson - 27 Jan 2006 02:36 GMT
Wow! A well written, amazingly informative article. Thanks for the
link.

I'm doing VBA development in Word 2004 and have gotten this bug more
than once while plugging away at VBA code........which leads me to
wonder if there's another aspect of this bug lurking in the VBA
environment.

g

>> I found a bug in Word 2004, which is repeatable and hard. When trying to
>> save a document I have, Word always reports that the disk is full when I
[quoted text clipped - 9 lines]
>
>Steve
John McGhie [MVP - Word and Word Macintosh] - 27 Jan 2006 12:53 GMT
No.  "Disk full" is either the article you have been sent to, or it is
locked temporary files.  Exit Word and reboot the system to clean up the
temp files.

VBA will run out of memory if you do too many edits without saving, but then
you will get a different error: either "Document is too complex" or
"Insufficient memory".  Code the Undo.Clear command and a document save
every 100 or so edits if that is your problem.

Cheers

On 27/1/06 1:36 PM, in article cn1jt19917jsdr45rvb863mg6floe7o3cj@4ax.com,

> Wow! A well written, amazingly informative article. Thanks for the
> link.
[quoted text clipped - 19 lines]
>>
>> Steve

Signature

Please reply to the newsgroup to maintain the thread.  Please do not email
me unless I ask you to.

John McGhie <john@mcghie.name>
Microsoft MVP, Word and Word for Macintosh.  Consultant Technical Writer
Sydney, Australia +61 (0) 4 1209 1410

Quentin - 28 Jan 2006 18:01 GMT
On 26/1/06 22:03, in article
0001HW.BFFEF7CF00405284F0284550@news.individual.net, "Steve Hodgson"
<hamrun@gmail.com> wrote:

> Is it the infamous bug described at
> http://blogs.msdn.com/rick_schaut/archive/2004/05/19/135315.aspx? It's a long
> read but worth a look.

Nope, I think this is a different problem. With my experience of the problem
it is as straight forward and hard as this: I open the file, and try to save
the file immediately with no edits and get disk full.

As a work around, I can open, edit and save this file in NeoOffice and this
had enabled me to complete the form inside it.

If you are interested in looking at the file you can find download the
application pack on this page http://tinyurl.com/c4cp6 . It is the
application form that gives the disk full on Mac Word.
Elliott Roper - 28 Jan 2006 21:49 GMT
> On 26/1/06 22:03, in article
> 0001HW.BFFEF7CF00405284F0284550@news.individual.net, "Steve Hodgson"
[quoted text clipped - 15 lines]
> application pack on this page http://tinyurl.com/c4cp6 . It is the
> application form that gives the disk full on Mac Word.

Yep, I opened the form in the VMS version of Word.
When I went to save it, it gave a different error:
SYS%F%MANAGEMENT DOUBLETHINK POLITICALLY CORRECT CLICHE LIMIT EXCEEDED

Seriously. I can reproduce the behaviour you report.

Even after saving it as HTML and then trying to save the re-opened
result, Word still barfs with the disk full malarkey.
I can't select or edit the boilerplate text. I suspect that it is
exercising a misfeature related to locking all that.

PS that Rick Shout blog is an unintentional damning indictment of the
state of Office Software. How can you go for ten years without looking
at system file limits exceeded? A simple lsof would have shown 'em
that!
On the other hand, this current exploit shows they have not nailed it
yet.

PPS Whichever way you look at it, East Sussex County Council needs that
job filled soonest!

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John McGhie [MVP - Word and Word Macintosh] - 29 Jan 2006 04:42 GMT
Interesting:  I have no repro of any error at all on that document (on an OS
10.3.9 system).  This is another instance of "Tiger can't save to sever", by
the look of it.  Which is the main reason I have not yet upgraded to Tiger
:-)

The document has several features that "should" produce errors, or are
"likely" to produce errors.  But on this system, no errors.

So Quentin, I think your problem is more likely to be cruft collected in
your temporary storage.  Try rebooting OS X to see if that clears it.

Your document has unresolved tracked changes used in conjunction with
numbering.  This is the kiss of death: resolve all the changes.

The document also contains tables with borders and text outside the document
margins.  This is also a well-known source of document corruption: reset the
document margins so that everything is inside them :-)

Cheers

On 29/1/06 8:49 AM, in article 280120062149147925%nospam@yrl.co.uk, "Elliott
Roper" <nospam@yrl.co.uk> wrote:

>> On 26/1/06 22:03, in article
>> 0001HW.BFFEF7CF00405284F0284550@news.individual.net, "Steve Hodgson"
[quoted text clipped - 36 lines]
> PPS Whichever way you look at it, East Sussex County Council needs that
> job filled soonest!

Signature

Please reply to the newsgroup to maintain the thread.  Please do not email
me unless I ask you to.

John McGhie <john@mcghie.name>
Microsoft MVP, Word and Word for Macintosh.  Consultant Technical Writer
Sydney, Australia +61 (0) 4 1209 1410

Elliott Roper - 29 Jan 2006 13:25 GMT
> Interesting:  I have no repro of any error at all on that document (on an OS
> 10.3.9 system).  This is another instance of "Tiger can't save to sever", by
> the look of it.  Which is the main reason I have not yet upgraded to Tiger
> :-)

Curioser and curioser.
I rebooted and tried the application form again. Word hung in an
unkillable state on Save as... (Force quit showed Word 'not
responding', then removed it from the list of processes, but the doc
sat there with the spinning pizza of no progress.)
Hopping into the terminal with kill -ABRT for any process with
Microsoft in its name got rid of the window,  but left the dock
confused and dazed, with the Word icon still triangled.

I'm about to log out in and if needed, reboot yet again. This does look
like a Tiger specific bug.

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