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Mac Forum / Applications / Word / November 2005Word problems after SP2 upgrade
I recently installed the SP2 upgrade on Office 2004, running OSX 10.4.3, PBG4. This has fixed the problem of Word freezing after a document was left open and idle for a long time. However, it has introduced two new bugs: 1. Formatting palette and other toolbars freeze in their postion, i.e. they cannot be moved. They are still partly functional, alhtough there are some problems such as drop down lists (e.g. font size) appearing in an entirly different location on the screen. The toolbars can be closed and re-opened but they remain frozen in the same position. The problem occurs mainly when two or more documents are open at the same time. Sometimes, opening a new document will restore the palette, but it will freeze again after a while. 2. Pasting even a small amount of text in a document takes a remarkably long time. All other operations are normal. Any suggestions appreciated. Maintenance tasks are performed regularly. Thanks George Hi George, 2. Pasting is slow--that has something to do with the priorities set for screen refresh. It isn't really the paste that's slow, it just takes a long time to show up. If you click the mouse, or type a space, sometimes that will trigger it to hurry up and show. (unless you are seeing beachball on paste, then that would be a different problem) 1. Such consistent and reproducible problems in Word usually respond to one of the standard troubleshooting measures, which you will find listed here: http://word.mvps.org/MacWordNew/TroubleshootingIndex.htm (hit refresh a few times in Safari, or use a different browser) Work through them one by one until something helps. If nothing does, post back. The most common culprit is a corrupted Normal template or damaged Preferences file. I would venture a guess that your description sounds likely to be corrupt Preferences. Daiya > I recently installed the SP2 upgrade on Office 2004, running OSX > 10.4.3, PBG4. This has fixed the problem of Word freezing after a [quoted text clipped - 13 lines] > Thanks > George  SignatureDaiya Mitchell, MVP Mac/Word Word FAQ: http://www.word.mvps.org/ MacWord Tips: <http://www.word.mvps.org/MacWordNew/> What's an MVP? A volunteer! Read the FAQ: http://mvp.support.microsoft.com/ Many thanks for the reply Daiya. I have thrown out all preferences and the normal template and that seems to have solved most of the problems. Pasting is still slow, but only within tables. The toolbars stopped freezing, although one small problem remains with the standard toolbar (I had this before sp2 anyway): I goes all blank, i.e. buttons don't show up at all and they are restored one at a time as I pass the mouse cursor over the toolbar (no clicking). Not a major problem though. Cheers George Hi George, Do you have the toolbar vertical? The blank icons has been reported with up and down toolbars but not with horizontal ones. Glad the other things helped some. > Many thanks for the reply Daiya. I have thrown out all preferences and > the normal template and that seems to have solved most of the problems. [quoted text clipped - 5 lines] > Cheers > George SignatureDaiya Mitchell, MVP Mac/Word Word FAQ: http://www.word.mvps.org/ MacWord Tips: <http://www.word.mvps.org/MacWordNew/> What's an MVP? A volunteer! Read the FAQ: http://mvp.support.microsoft.com/ > Do you have the toolbar vertical? The blank icons has been reported with up > and down toolbars but not with horizontal ones. Yes, it is vertical because I am using a wide screen so there's more space on the sides of the page Anyway, I can live with that.. > Glad the other things helped some. Many thanks for your help! George On 28/11/05 4:38 PM, in article 1133156329.180343.265100@g49g2000cwa.googlegroups.com, "coffeegreek@in.gr" >> Do you have the toolbar vertical? The blank icons has been reported with up >> and down toolbars but not with horizontal ones. [quoted text clipped - 6 lines] > Many thanks for your help! > George Do you have only one row of toolbar icons, George? If you want some ideas, including, a script for hiding the toolbars, just post back. Cheers, Clive Huggan Canberra, Australia (My time zone is at least 5 hours different from the US and Europe, so my follow-on responses to those regions can be delayed) ============================================================ * A SUGGESTION -- WAIT FOR CONSIDERED ADVICE: If you post a question, keep re-visiting the newsgroup for several days after the first response comes in. Sometimes it takes a few responses before the best or complete solution is proposed; sometimes you'll be asked for further information so that a better answer can be provided. Good tips about getting the best out of posting are at http://word.mvps.org/FindHelp/Posting.htm (if you use Safari you may see a blank page and have to hit the circular arrow icon -- "Reload the current page" -- a few times). * AVOID SPAM: To avoid spam directed at contributors of newsgroups, you can set up a "send-only" dummy e-mail account. Full guidelines are at http://www.entourage.mvps.org/tips/tip019.html ============================================================ > Do you have only one row of toolbar icons, George? If you want some ideas, > including, a script for hiding the toolbars, just post back. Thanks Clive, I don't really use the standard toolbar too much, mainly the zoom button and show/hide marks. I have just customized it to include only the 5-6 buttons I need, made it horizontal, and placed it on the right side of the page, above the formating palette. No problems this way. Cheers George On 28/11/05 11:50 PM, in article 1133182213.341720.12380@g47g2000cwa.googlegroups.com, "coffeegreek@in.gr" >> Do you have only one row of toolbar icons, George? If you want some ideas, >> including, a script for hiding the toolbars, just post back. [quoted text clipped - 6 lines] > Cheers > George Fine, George. Sounds good! (Mine are minimalist, too.) I guess you know that you are better off copying buttons from a default toolbar on to a new toolbar, then closing (for good) the original? After that you can use the Organizer to back up the modified toolbar. If you create a new Normal template (a common solution to problems, as you most probably know) you can then copy your own toolbar(s) back. Cheers, Clive Huggan ============ > I guess you know that you are better off copying buttons from a default > toolbar on to a new toolbar, then closing (for good) the original? After > that you can use the Organizer to back up the modified toolbar. If you > create a new Normal template (a common solution to problems, as you most > probably know) you can then copy your own toolbar(s) back. Thanks for the tip, Clive. I will do that. By the way, I downloaded your "Bend word to your will" article a couple of days ago, seems like a great resource! George On 1/12/05 6:22 AM, in article 1133378564.308058.304300@g14g2000cwa.googlegroups.com, "coffeegreek@in.gr" >> I guess you know that you are better off copying buttons from a default >> toolbar on to a new toolbar, then closing (for good) the original? After [quoted text clipped - 7 lines] > > George Thanks George! So you'll have discovered a fuller explanation under the heading 'Why is it best not to alter the default toolbars?'. The topic under 'Transferring toolbars and macros via the Organizer' is also relevant. An updated version of "Bend Word to Your Will", with lots more on Word 2004, is ready to upload will probably be up in two weeks. I'll make an announcement at the time. Cheers, Clive ===== |
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