Word constantly crashing- Readiris

Word constantly crashing- Readiris - pasting text

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thealater@gmail.com - 12 Nov 2005 22:41 GMT

hello,
I am using Mac Word, OSX, and it keeps crashing. I have used Readiris
9 to scan documents and that seems to cause Word to crash. It also
crashes if I try to cut and paste and the moon is not in the right
phase, or something. It is most frustrating. If I start a document
from scratch, it seems OK, but if I import anything from a .doc ot .txt
from a ReadIris, or cut and paste large amounts, it crashes.

The following is from the crash error window. I"m trying to write my
dissertations, which is frustrating enough without Word dancing into
and out of reality. Any help would be appraciated.

Althea

Date/Time: 2005-11-12 14:28:10.549 -0800
OS Version: 10.4.2 (Build 8C46)
Report Version: 3

Command: Microsoft Word
Path: /Applications/Microsoft Office X/Microsoft Word
Parent: WindowServer [64]

Version: 10.0.0 (10.0.0 (1316), © 1983-2001 Microsoft Corporation.
All rights reserved.)

PID: 218
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

Thread 0 Crashed:
0 <<00000000>>     0x00000000 0 + 0
1 MCPZ.stb     0x005f5004 0x5c7590 + 186996
2 MCPZ.stb     0x005f4e30 0x5c7590 + 186528
3 MCPZ.stb     0x005ee57c 0x5c7590 + 159724
4 MCPZ.stb     0x005f1ca8 0x5c7590 + 173848
5 MCPZ.stb     0x005f0bc4 0x5c7590 + 169524
6 MCPZ.stb     0x005f08ac 0x5c7590 + 168732
7 MCPZ.stb     0x00607a1c 0x5c7590 + 263308
8 Microsoft_Office_2001Z     0x0105ee6c 0x1008000 + 355948
9 Microsoft Word     0x02125a2c 0x2008000 + 1169964
10 Microsoft Word     0x021258a4 0x2008000 + 1169572
11 Microsoft Word     0x0211e24c 0x2008000 + 1139276
12 Microsoft Word     0x0211db00 0x2008000 + 1137408
13 Microsoft Word     0x0211d998 0x2008000 + 1137048
14 MCPZ.stb     0x006077b8 0x5c7590 + 262696
15 com.apple.CoreFoundation     0x9075ed10 __CFRunLoopDoTimer + 184
16 com.apple.CoreFoundation     0x9074b688 __CFRunLoopRun + 1680
17 com.apple.CoreFoundation     0x9074ac3c CFRunLoopRunSpecific +
268
18 com.apple.HIToolbox      0x93129ac0
RunCurrentEventLoopInMode + 264
19 com.apple.HIToolbox      0x93129154 ReceiveNextEventCommon +
380
20 com.apple.HIToolbox      0x9322e620 ReceiveNextEventInMode +
72
21 MCPZ.stb     0x005ff2fc 0x5c7590 + 228716
22 Microsoft Word     0x020ddf40 0x2008000 + 876352
23 Microsoft Word     0x0201d1a0 0x2008000 + 86432
24 Microsoft_Office_2001Z     0x01021dcc 0x1008000 + 105932
25 Microsoft Word     0x0201cbe8 0x2008000 + 84968

Thread 1:
0 libSystem.B.dylib      0x9000a738 mach_msg_trap + 8
1 libSystem.B.dylib      0x9000a67c mach_msg + 60
2 ...ple.CoreServices.CarbonCore     0x90b661e4 SwitchContexts + 96
3 ...ple.CoreServices.CarbonCore     0x90b5be90 YieldToThread + 372
4 ...ple.CoreServices.CarbonCore     0x90b6612c SetThreadState + 192
5 ...ple.CoreServices.CarbonCore     0x90b66048
SetThreadStateEndCritical + 144
6 EndNote 8 CWYW Word Xizard     0x05705594
SemWait__7LThreadFP10LSemaphorelR4QHdrRUc + 108
7 EndNote 8 CWYW Word Xizard     0x05703a90
BlockThread__10LSemaphoreFl + 80
8 EndNote 8 CWYW Word Xizard     0x05703924 Wait__10LSemaphoreFl +
108
9 EndNote 8 CWYW Word Xizard     0x05703fd0
Run__Q27LThread7CleanupFv + 44
10 EndNote 8 CWYW Word Xizard     0x05705a98 DoEntry__7LThreadFPv +
56
11 ...ple.CoreServices.CarbonCore     0x90b66288 InvokeThreadEntryUPP +
24
12 ...ple.CoreServices.CarbonCore     0x90b65ea8 CooperativeThread + 220
13 libSystem.B.dylib      0x9002c3b4 _pthread_body + 96

Thread 2:
0 libSystem.B.dylib      0x90056418
semaphore_timedwait_signal_trap + 8
1 libSystem.B.dylib      0x900723b0
pthread_cond_timedwait_relative_np + 592
2 ...ple.CoreServices.CarbonCore     0x90b6c728 TSWaitOnSemaphoreCommon
+ 176
3 ...ple.CoreServices.CarbonCore     0x90b746c4 TimerThread + 60
4 libSystem.B.dylib      0x9002c3b4 _pthread_body + 96

Thread 3:
0 libSystem.B.dylib      0x9005cce0 accept + 12
1 ShMem      0x04e9055c FWaitForConnection + 48
2 MCPZ.stb     0x00689c54 0x5c7590 + 796356
3 MCPZ.stb     0x006b31c8 0x5c7590 + 965688
4 MCPZ.stb     0x006b3348 0x5c7590 + 966072
5 ...ple.CoreServices.CarbonCore     0x90ba94dc _MP_CFMTaskProc + 32
6 ...ple.CoreServices.CarbonCore     0x90b39690 PrivateMPEntryPoint + 76
7 libSystem.B.dylib      0x9002c3b4 _pthread_body + 96

Thread 4:
0 libSystem.B.dylib      0x90023b80 recvfrom + 12
1 ShMem      0x04e90710 FReceiveMessage + 128
2 MCPZ.stb     0x00689dcc 0x5c7590 + 796732
3 MCPZ.stb     0x006b3524 0x5c7590 + 966548
4 MCPZ.stb     0x006b366c 0x5c7590 + 966876
5 ...ple.CoreServices.CarbonCore     0x90ba94dc _MP_CFMTaskProc + 32
6 ...ple.CoreServices.CarbonCore     0x90b39690 PrivateMPEntryPoint + 76
7 libSystem.B.dylib      0x9002c3b4 _pthread_body + 96

Thread 5:
0 libSystem.B.dylib      0x90056418
semaphore_timedwait_signal_trap + 8
1 libSystem.B.dylib      0x900723b0
pthread_cond_timedwait_relative_np + 592
2 ...ple.CoreServices.CarbonCore     0x90b777e4 MPWaitOnSemaphore + 184
3 MCPZ.stb     0x006b37d8 0x5c7590 + 967240
4 ...ple.CoreServices.CarbonCore     0x90ba94dc _MP_CFMTaskProc + 32
5 ...ple.CoreServices.CarbonCore     0x90b39690 PrivateMPEntryPoint + 76
6 libSystem.B.dylib      0x9002c3b4 _pthread_body + 96

Thread 6:
0 libSystem.B.dylib      0x9002f66c kevent + 12
1 com.apple.DesktopServices      0x92792ad8
TFSNotificationTask::FSNotificationTaskProc(void*) + 56
2 ...ple.CoreServices.CarbonCore     0x90b39690 PrivateMPEntryPoint + 76
3 libSystem.B.dylib      0x9002c3b4 _pthread_body + 96

Thread 7:
0 libSystem.B.dylib      0x9002ca78
semaphore_wait_signal_trap + 8
1 libSystem.B.dylib      0x9003125c pthread_cond_wait + 508
2 ...ple.CoreServices.CarbonCore     0x90b39880 MPWaitOnQueue + 224
3 com.apple.DesktopServices      0x92793330
TNodeSyncTask::SyncTaskProc(void*) + 108
4 ...ple.CoreServices.CarbonCore     0x90b39690 PrivateMPEntryPoint + 76
5 libSystem.B.dylib      0x9002c3b4 _pthread_body + 96

Thread 0 crashed with PPC Thread State 64:
srr0: 0x0000000000000000 srr1: 0x100000004200f030
vrsave: 0x0000000000000000
cr: 0x44028288 xer: 0x0000000020000000 lr:
0x000000009319bcd0 ctr: 0x0000000000000000
r0: 0x000000009319bcb8 r1: 0x00000000bfffe4c0 r2:
0x00000000a0728674 r3: 0x0000000006f32630
r4: 0x0000000000000000 r5: 0x0000000000000000 r6:
0x00000000bfffe514 r7: 0x0000000000000001
r8: 0x0000000000000005 r9: 0x0000000000000000 r10:
0x0000000000000004 r11: 0x0000000006f79560
r12: 0x0000000000000000 r13: 0x0000000000000000 r14:
0x0000000000000001 r15: 0x0000000000000001
r16: 0x0000000000000000 r17: 0x0000000000000000 r18:
0x00000000000076db r19: 0x0000000000000000
r20: 0x0000000000000001 r21: 0x00000000000002b4 r22:
0x00000000007eac24 r23: 0x0000000000000000
r24: 0x0000000000000000 r25: 0x00000000bfffe578 r26:
0x0000000001a57000 r27: 0x0000000000000000
r28: 0x0000000000000000 r29: 0x0000000000000000 r30:
0x0000000006f32630 r31: 0x0000000000000004

Reply to this Message

Daiya Mitchell - 12 Nov 2005 23:45 GMT

Consistent and reproducible problems in Word usually respond to one of the
standard troubleshooting measures, which you will find listed here:

http://word.mvps.org/MacWordNew/TroubleshootingIndex.htm
(hit refresh a few times in Safari, or use a different browser)

Work through them one by one until something helps. If nothing does, post
back. The most common culprit is a corrupted Normal template or damaged
Preferences file.

In particular, you seem to be desperately in need of updating Office--your
crash log says 10.0.0 but the latest version is 10.1.6.

Re dissertations, you might be interested in this page:
http://daiya.mvps.org/bookword.htm

> hello,
> I am using Mac Word, OSX, and it keeps crashing. I have used Readiris
[quoted text clipped - 31 lines]
> 1 MCPZ.stb 0x005f5004 0x5c7590 + 186996
> 2 MCPZ.stb 0x005f4e30 0x5c7590 + 186528

Signature

Daiya Mitchell, MVP Mac/Word
Word FAQ: http://www.word.mvps.org/
MacWord Tips: <http://www.word.mvps.org/MacWordNew/>
What's an MVP? A volunteer! Read the FAQ: http://mvp.support.microsoft.com/

Reply to this Message

thealater@gmail.com - 13 Nov 2005 00:33 GMT

Thank you and I will follow up with the sites. On updating Word, I've
moved a few times since I purchased it and I ever so cleverly lost the
manual with the serial number so I don't even sneeze around Word to
avoid having to reload it. Thanks again!

Reply to this Message

Daiya Mitchell - 13 Nov 2005 18:15 GMT

> Thank you and I will follow up with the sites. On updating Word, I've
> moved a few times since I purchased it and I ever so cleverly lost the
> manual with the serial number so I don't even sneeze around Word to
> avoid having to reload it. Thanks again!

MS usually uses a sticker on the CD case itself rather than Apple's "put the
CD key in the manual" nonsense, so are you sure it's missing?

You might check this link and invest some time in trying to get a
replacement CD key aka license number. Or maybe you know someone who has
since moved onto Office 2004?

How to Replace Lost, Broken, or Missing Microsoft Software or Hardware
http://support.microsoft.com/?kbid=326246

Apple rebuilt the OS from the ground up for OS X, and Office X is the first
version released to run natively on it. I can't even imagine how many
necessary improvements might be in those updaters. In fact, I'm kinda
surprised that an Office written for OS X.0.0 even runs in OS X.4.3,
considering how much work Apple has done on the OS since then.

However, I don't feel comfortable traveling for more than a week unless I'm
carrying all the disks needed to re-install the entire laptop from scratch
if necessary, so possibly I'm a little hyper-paranoid.

Signature

Daiya Mitchell, MVP Mac/Word
Word FAQ: http://www.word.mvps.org/
MacWord Tips: <http://www.word.mvps.org/MacWordNew/>
What's an MVP? A volunteer! Read the FAQ: http://mvp.support.microsoft.com/

Reply to this Message

Elliott Roper - 13 Nov 2005 19:45 GMT

<snip>

> In fact, I'm kinda surprised that an Office written for OS X.0.0 even
> runs in OS X.4.3, considering how much work Apple has done on the OS
> since then.

v.X seems OK on 10.4.3. For the usual values of OK.

Signature

To de-mung my e-mail address:- fsnospam$elliott$$
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Reply to this Message

Daiya Mitchell - 13 Nov 2005 20:21 GMT

> Daiya
> Mitchell <daiyaNOSPAM@mvps.org.INVALID> wrote:
[quoted text clipped - 3 lines]
>> since then.
> v.X seems OK on 10.4.3. For the usual values of OK.

Yeah, of course, but presumably you have an Office X that is updated to
10.1.6. My comment refers to an Office X that has not been updated at all,
is still at 10.0.0, and like I said, was originally designed to run in, and
beta-tested on, that OS X.0 or OS X.1 that people hardly even remember. It
amazes me that with all the changes in the OS code there must have been from
OS X.0 to OS X.4, none of them have run into conflicts with Office.

Daiya

Reply to this Message

Elliott Roper - 13 Nov 2005 21:38 GMT

> > Daiya
> > Mitchell <daiyaNOSPAM@mvps.org.INVALID> wrote:
[quoted text clipped - 10 lines]
> amazes me that with all the changes in the OS code there must have been from
> OS X.0 to OS X.4, none of them have run into conflicts with Office.

No, that is expected. OS vendors go to extreme lengths to preserve
backward compatibility. It does them no good at all if old applications
fall over in new versions of the OS.

Of course v.X suffered because it could not take advantage of new stuff
that worked properly, like ATSUI and Unicode actually sort-of working,
but it is no worse off than if the OS had not been polished up
underneath it.

The only one that really bit Word was very early on mishandling of
Postscript fonts. But that was back in the mists of time when the world
was new and all.

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Reply to this Message

Elliott Roper - 13 Nov 2005 00:22 GMT

> hello,
> I am using Mac Word, OSX, and it keeps crashing. I have used Readiris
[quoted text clipped - 3 lines]
> from scratch, it seems OK, but if I import anything from a .doc ot .txt
> from a ReadIris, or cut and paste large amounts, it crashes.

This might (or might not) cheer you up. At least one user (me) has
successfully teamed up Readiris and Word without those crashes.

So following Daiya's advice might have a happy ending.

PS I found that getting Readiris to preserve the formatting was a waste
of time for most purposes, but using its smart things for correcting
whole words was rmarkably effective.

PPSSST.. You wanna macro for getting rid of all those unwanted newlines
that Readiris makes?

Sub One_Paragraph()
'
' One_Paragraph Macro
' Macro recorded 21-10-2002 by Elliott Roper
'
Selection.Find.ClearFormatting
Selection.Find.Replacement.ClearFormatting
With Selection.Find
.Text = "^p"
.Replacement.Text = " "
.Forward = True
.Wrap = wdFind
.Format = False
.MatchCase = False
.MatchWholeWord = False
.MatchWildcards = False
.MatchSoundsLike = False
.MatchAllWordForms = False
End With
Selection.Find.Execute Replace:=wdReplaceAll
With Selection.Find
.Text = " ^w"
.Replacement.Text = " "
.Forward = True
.Wrap = wdFind
.Format = False
.MatchCase = False
.MatchWholeWord = False
.MatchWildcards = False
.MatchSoundsLike = False
.MatchAllWordForms = False
End With
Selection.Find.Execute Replace:=wdReplaceAll
End Sub

copy it out of here, in Word Tools-Macros->create and paste it in
(don't forget a keyboard shortcut on the way in.)
Use it by selecting all the text you want to collapse into a single
paragraph and hit your key-combo.

Lordy! Look how long ago I recorded that!

It works by turning all the paragraph marks "^p" into spaces, then
turns all multiple spaces " ^w" that that might have caused into single
spaces in whatever you have selected.

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Mac Forum / Applications / Word / November 2005

Word constantly crashing- Readiris - pasting text