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Mac Forum / Applications / Word / November 2005Continued random freezes!! Word 2004 11.2
iBook G4 768 mb 1.33 GHz I have tried several things... turning off font duplicates, letting Word recreate the Normal template, installing the latest update, etc. but invariably, Word will freeze at some point, typically when opening a document, but not always, and requiring a Force Quit. (And there is no rhyme or reason as to which documents.) (By the way, on re-opening the document that produced the freeze, Word will say this the document was corrupt and would I like to have it recreate it as best as it can... I always say NO!! and up comes the document without any problem and without any text missing.) To explore other solutions, I have tried accessing the trouble-shooting pages at http://word.mvps.org/MacWordNew/TroubleshootingIndex.htm, but the old trick of refresh the page in Safari has not been working for several of the listed docs (e.g., damaged prefs). Ironic that a help system founders on the leading Mac web browser! Anyone else had this infuriating Word behavor? Any solutions to suggest? Oh, if it helps any... I'm using OS 10.4.2 but it happened with earlier versions, too. Also, I tried turning OFF auto recover and allow fast saves... but that hasn't solved this either. This is most unstable release ever of Word. AARRGGHH!! > Oh, if it helps any... I'm using OS 10.4.2 but it happened with earlier > versions, too. In the release notes of MacOS X 10.4.3 they mention a fix for an ATSUI bug that was causing just that in Word and Excel 2004. Do you still have the problem after you update to 10.4.3 ?? Corentin  Signature--- Mac:MS MVP (Francophone) --- http://www.mvps.org - http://mvp.support.microsoft.com MVPs are not MS employees - Les MVP ne travaillent pas pour MS Remove "NoSpam" to e-mail me - Retirez "NoSpam" pour m'écrire > To explore other solutions, I have tried accessing the trouble-shooting > pages at http://word.mvps.org/MacWordNew/TroubleshootingIndex.htm, but > the old trick of refresh the page in Safari has not been working for > several of the listed docs (e.g., damaged prefs). Ironic that a help > system founders on the leading Mac web browser! Side note: no, it's not "ironic". The site is older than Safari and the Mac portion is just a subsection of the general Word site, and the focus of the whole site, ideally, is usage rather than troubleshooting. And the site is run by volunteers and no one has the time to recode it so that people are saved launching a different browser. And, the problem is due to a bug in Safari, not the site. Safari founders on more than 3 frames, or some such. It's an inconvenience either way--but spreading it out among the users makes it a minor inconvenience to many people rather than the *huge* inconvenience it would be to one unpaid volunteer to change the site. > This is most unstable release ever of Word. Re the freezes--not addressing because Corentin gave the best advice--but just by the way, my version of Word 2004 is very stable, I'm not sure it's ever quit on me in Panther. Also, bet you'd be a happier camper with more memory. If 512MB is recommended by Macworld magazine just to enjoy running OS X, 768MB is not much for OS X and Word, which is memory-hungry, especially an OS X with Spotlight. SignatureDaiya Mitchell, MVP Mac/Word Word FAQ: http://www.word.mvps.org/ MacWord Tips: <http://www.word.mvps.org/MacWordNew/> What's an MVP? A volunteer! Read the FAQ: http://mvp.support.microsoft.com/ > > This is most unstable release ever of Word. > [quoted text clipped - 6 lines] > much for OS X and Word, which is memory-hungry, especially an OS X with > Spotlight. I'm running 2004 in 768MB on a 12" PowerBook 1GHz. 10.4.3 Word seems to be perfectly stable and quite reasonably quick too. I often leave ten or so bloated applications running for days if not weeks on end. Apart from Safari, which still seems to have the odd memory leak, there is infrequent evidence of memory shortage. It would be different if I were mashing up huge pictures in Photoshop or comping 10 layers of video in Final Cut Pro. Word is fine in 768. SignatureTo de-mung my e-mail address:- fsnospam$elliott$$ PGP Fingerprint: 1A96 3CF7 637F 896B C810 E199 7E5C A9E4 8E59 E248 > I'm running 2004 in 768MB on a 12" PowerBook 1GHz. 10.4.3 Word seems to > be perfectly stable and quite reasonably quick too. [quoted text clipped - 4 lines] > be different if I were mashing up huge pictures in Photoshop or comping > 10 layers of video in Final Cut Pro. Word is fine in 768. Good to know. I went from 512MB to 4x that, so missed any intermediate steps. Does anyone have a sense of whether Tiger takes more memory to be snappy than Panther? I've been wondering. Daiya > > I'm running 2004 in 768MB on a 12" PowerBook 1GHz. 10.4.3 Word seems to > > be perfectly stable and quite reasonably quick too. [quoted text clipped - 10 lines] > Does anyone have a sense of whether Tiger takes more memory to be snappy > than Panther? I've been wondering. All I know is that Tiger is a bit snappier than Panther with constant 768. The latest 10.4.3 update smartened things up quite a bit. Especially Safari. Takes hardly no time to hit refresh three times on the MVP pages ;-) Once you get your spotlight tamed, you get a most impressive search toy. Remember that only the first 100KB or so of long Word docs get indexed by spotlight. My workaround is to print huge things I search often to PDF. Preview.app and spotlight are a *wicked* combination. It took about 10 seconds to find all 56 instances of "Daiya" across all three disks here, totalling about 250GB of used space. (mostly saved postings with good advice in 'em and Clive's compliments to us both in Bend..) SignatureTo de-mung my e-mail address:- fsnospam$elliott$$ PGP Fingerprint: 1A96 3CF7 637F 896B C810 E199 7E5C A9E4 8E59 E248 >> Does anyone have a sense of whether Tiger takes more memory to be snappy >> than Panther? I've been wondering. [quoted text clipped - 3 lines] > Especially Safari. Takes hardly no time to hit refresh three times on > the MVP pages ;-) Ah, thanks. I guess I'm too cynical--I figured when Apple upped the memory in the default configuration just before releasing Tiger, it was because Tiger needed more memory than Panther. Daiya (And we should probably let this somewhat off-topic thread go away...) On 11/4/05 12:40 PM, in article BF90DD12.4FDD4%daiyaNOSPAM@mvps.org.INVALID, >> I'm running 2004 in 768MB on a 12" PowerBook 1GHz. 10.4.3 Word seems to >> be perfectly stable and quite reasonably quick too. [quoted text clipped - 12 lines] > > Daiya Fellow Word Users, I am running Tiger with 768 MB of RAM and both the system and Word 2004 are doing fine. SignatureeMac G4/1.25GHz 768 MB RAM OSX 10.4.3 (Tiger) Office 2004 (11.2.1) Glad others have been happy with and having stable experiences with Word 2004. I've just been floored by how often it freezes--multiple times a day, often on opening docs. I'll try 10.4.3 once the dust has cleared on it. It's good to know that it could stop these repeated crashes. I certainly hope that it's not the case that more than 768 megs are required... that would become an expensive proposition and I think I'd be more inclined to make do with AppleWorks and Pages than spend $$ on a new RAM chip and discard a 512mm module. Which would be a sacrifice. Too bad there isn't some earnest young college or grad student who would, over a weekend, update the support pages so that they'd work directly in Safari. My frustration on that was that it seemed even worse than before (used to only take 1 refresh, now multiple). I do hope that every time anyone mentions the support pages they also put in the "keep hitting the refresh button multiple times with Safari". Thanks much for all the feedback. I'll go check out the latest MacFixit probs with 10.4.3 to see if it's ready yet or not for prime time! > I certainly hope that it's not the case that more than 768 megs are > required... that would become an expensive proposition and I think I'd > be more inclined to make do with AppleWorks and Pages than spend $$ on > a new RAM chip and discard a 512mm module. Which would be a sacrifice. Feedback from many others has reached a consensus that 768MB is just fine, and that I was just being a tad hyper-paranoid when I mentioned that. SignatureDaiya Mitchell, MVP Mac/Word Word FAQ: http://www.word.mvps.org/ MacWord Tips: <http://www.word.mvps.org/MacWordNew/> What's an MVP? A volunteer! Read the FAQ: http://mvp.support.microsoft.com/ Whatever other problems 10.4.3 may cause (it has been flawless for me on three Macs), it does seem to make Word 2004 11.2 much more stable. Ever since 11.2, using Word has been an adventure. With 10.4.3 it has been rock solid. Well, I installed 10.4.3 about a week ago... it seems to have stopped the freezing on opening docs... SO FAR! But alas, today, it froze multiple times when trying to paste something from Safari into a document. And that happened repeteadly. I've saved the document afresh, and turned off the auto recover business, and am back to allowing Fast Saves. Maybe that will fix this, finally! Say, back to the trouble-shooting pages... given that there are only a few of those, couldn't that be the place for an earnest volunteering web master to work first? Or, alternatively, permitting someone to mirror those pages--who would fix them to display in Safari right off the bat? > Well, I installed 10.4.3 about a week ago... it seems to have stopped > the freezing on opening docs... SO FAR! [quoted text clipped - 3 lines] > the document afresh, and turned off the auto recover business, and am > back to allowing Fast Saves. Maybe that will fix this, finally! Well, Good luck. Received wisdom is you should do the opposite; autorecover, no fast saves. > Say, back to the trouble-shooting pages... given that there are only a > few of those, couldn't that be the place for an earnest volunteering > web master to work first? Or, alternatively, permitting someone to > mirror those pages--who would fix them to display in Safari right off > the bat? That's been done to death. There is a shortage. Hit refresh and think of England. (That's a euphemism for lie back and enjoy it.) Safari is so quick in 10.4.3 you hardly notice. SignatureTo de-mung my e-mail address:- fsnospam$elliott$$ PGP Fingerprint: 1A96 3CF7 637F 896B C810 E199 7E5C A9E4 8E59 E248 Actually, i was responding to received wisdom in this group (!) and elsewhere to turn off auto-recovery because many had found that was part of the problem! It's not? What's been done to death? Unfortunately, I think of England, then Tony Blair, and then... and it takes multiple refreshes now, not just one, to get those pages to display (and in a few cases, they never show up!). So that gives me time to think of Thatcher, the Malvinas, Iraq, Bush, etc. (Fortunately, then I go to pleasant reflections about Scotland and Monarch of the Glen...) > Actually, i was responding to received wisdom in this group (!) and > elsewhere to turn off auto-recovery because many had found that was > part of the problem! It's not? I'm pretty sure fast saves is the evil one. I have left autorecover at the default 10 minutes for the last few years and it has not bitten me yet. Once or twice it has gotten me out of the brown stuff. > What's been done to death? Asking 'em to fix the mvp site to make it Safari compatible. The standard answer is "if you don't like it, fix it yourself". That has been enough to make me crawl back into my shell. How about you? > Unfortunately, I think of England, then Tony Blair, and then... and > it takes multiple refreshes now, not just one, to get those pages to > display (and in a few cases, they never show up!). So that gives me > time to think of Thatcher, the Malvinas, Iraq, Bush, etc. > (Fortunately, then I go to pleasant reflections about Scotland and > Monarch of the Glen...) Heh! from this and your other post about the bleedin' decorations you are going to fit right in here. I saw your .edu address and mistakenly thought I should explain things 'England' carefully. Abu Ghraib *has* added a new shade of meaning, as you obliquely point out. That stupid clipboard gives me the screaming ab-dabs. The shortcut for paste is now cmd-V<any key> delete. grrrrr!! If this is the beginning of the Word 12 context aware tools, I'm going to fight it every inch of the way. It is completely stupid to have a thing like that block your view of your work, especially when you already have a keystroke to do everything that stupid dropdown wants to suggest you might want to do about one time in 10,000. The little blue arrow "nyah nyah you just made a typo and I fixed if for you" is only a minor annoyance. It would be even more minor if I did not make typos, but I see it all the time. It is quite decent for fixing the slow paw on the shift key errors, but I wish it would do so without crowing about it. SignatureTo de-mung my e-mail address:- fsnospam$elliott$$ PGP Fingerprint: 1A96 3CF7 637F 896B C810 E199 7E5C A9E4 8E59 E248 >> Actually, i was responding to received wisdom in this group (!) and >> elsewhere to turn off auto-recovery because many had found that was >> part of the problem! It's not? > I'm pretty sure fast saves is the evil one. I have left autorecover at > the default 10 minutes for the last few years and it has not bitten me > yet. Once or twice it has gotten me out of the brown stuff. Fast Saves is evil, AutoRecover is neutral but recommended. Not to be depended on to save you, but more helpful than likely to cause problems. I think people may have perceived occasional slowness as due to AutoRecover but in fact it's from another issue. I've heard turn off AutoRecover elsewhere (EndNote list, maybe?), but don't think it's recommended here much. Stedman, you haven't yet tried the standard troubleshooting tips because you were testing Tiger 10.4.3, right? Work through some of those, especially since the freeze is consistent on pasting from Safari. Reproducible problems usually respond well to the standard fixes. http://word.mvps.org/MacWordNew/TroubleshootingIndex.htm (hit refresh a few times in Safari, or use a different browser) Work through them one by one until something helps. If nothing does, post back. The most common culprit is a corrupted Normal template or damaged Preferences file--assuming you have *already* repaired permissions and updated Office to 11.2.1, you might start there. SignatureDaiya Mitchell, MVP Mac/Word Word FAQ: http://www.word.mvps.org/ MacWord Tips: <http://www.word.mvps.org/MacWordNew/> What's an MVP? A volunteer! Read the FAQ: http://mvp.support.microsoft.com/ Hi Stedman: "Re-architecting 1,500 pages of website to work around a time-out bug that exists in only "1" of the Internet's browsers, users of which constitute less than 1 per cent of site visitors" has been done to death :-) By all means send your complaint in to the webmaster. Ummm... That would be ME :-) I warn you: the response is likely to contain a username and password :-) That's how *I* got the job, so you be careful :-) Seriously: I had hoped that Apple might have fixed the bug in its browser some time in the past three years. I am not aware of ANY other browser, even those that are also built on the open-source KHTML platform, that has this bug. The site is due for a general make-over. Beth (the other webmaster for our site) and I are discussing this. The next version of Microsoft Office represents a very large change, and we "should" change the site accordingly. However, the site is built just by the two of us, working in our "hobby" time, in amongst trying to earn a living and have a life. So if it happens, it will take several months. However, if Apple hasn't fixed their bug by then, there's a chance that Safari will correctly render the new version of the site :-) Cheers On 14/11/05 1:43 AM, in article 1131893009.068835.190980@g14g2000cwa.googlegroups.com, > Actually, i was responding to received wisdom in this group (!) and > elsewhere to turn off auto-recovery because many had found that was [quoted text clipped - 8 lines] > (Fortunately, then I go to pleasant reflections about Scotland and > Monarch of the Glen...) SignaturePlease reply to the newsgroup to maintain the thread. Please do not email me unless I ask you to. John McGhie <john@mcghie.name> Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer Sydney, Australia +61 4 1209 1410 |
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