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Mac Forum / Applications / Word / October 2005Problem in Word 2004: "Change All" produces "Not Applicable"
Hi all, I'm running both Office X and Office 2004 on a 12" 1.5 Ghz Powerbook , OS 10.3.9. I'm attempting to make Word 2004 the default application for all .docs. I select any Word doc in the finder, and Command-I to bring up the info screen. Word X is listed as the default application. I select Word 2004 in the "Open With" dialogue, and hit "Change All". Rather than showing Word 2004 as the new default application, it says "Not Applicable". Any suggestions would be deeply appreciated. many thanks, avi Hello avi- The first 3 things that come to mind; Do you have the Office 2004 Test Drive installed? If so, make sure you remove it completely, Have you 'activated'/registered Office 2004? Have you recently Repaired Disk Permissions since installing/updating '03? Regards |:>) > Hi all, > [quoted text clipped - 16 lines] > many thanks, > avi Good tips, but sadly, no solution yet. - Test Drive was not installed - I'm using a fully purchased and registered copy of Office 2004 - I repaired Disk Permissions and I'm still having the same problem. Any other thoughts? thanks again for any help, avi Am at a bit of a loss as I only upgraded to Word X in order to fast-track into the release of '04 & have been using it exclusively. Have you saved any new files created in '04? If so, what does Get Info show on them? If not, save at least one file with '04 & see if that makes any difference. Also, take a look at Word>Preferences & see if any compatibility settings might be interfering. Doesn't seem likely, as both versions use the same file structure. Although it probably isn't the case, make sure that neither X or '04 is running when you attempt to change the default application. Unfortunately I am @ work in PC-hell so I can't play around to find out more, but if it doesn't get resolved earlier, I'll try to research it further tonight. In the meanwhile, one of the MVPs running both versions may very well come along with a fix. Good Luck |:>) Thanks again - I have been using '04 for a while, and have many files that have been saved and/or created in '04. I have had no trouble with files that were created or saved in Word '04: they can be set to default to '04 when opened. It's only the 'change all' command that is giving me trouble. Thanks for your efforts! And I'm also hopeful that one of the MVPs will have an idea about this strange but frustrating problem... all the best, avi Hi Avi, I've been watching this thread hoping that Cybertaz's excellent suggestions would have worked. No such luck though :-). I've never heard of this happening before. I doubt this will help but it's worth trying: Drag your Microsoft preferences folder to the desktop. It's here: Home/Library/Preferences/Microsoft. All Office apps must be quit when you do this. Relaunch Word to force the creation of new Word prefs. Any help? If not, drag the original folder back and replace the new folder that was created. If this *does* help, post back for instructions on how to isolate the individual file that's at fault. My only other suggestion is to do a complete removal and reinstallation of Office but that shouldn't be necessary. Have you tried using the Change All dialog in any other applications (Office and non-Office)? Does it work? That would be a useful experiment.  Signature***Please always reply to the newsgroup!*** Beth Rosengard MacOffice MVP Mac Word FAQ: <http://word.mvps.org/MacWordNew/index.htm> (If using Safari, hit Refresh once or twice or use another browser.) Entourage Help Page: <http://www.entourage.mvps.org> On 10/10/05 12:31 PM, in article 1128972709.584737.293970@o13g2000cwo.googlegroups.com, "Avi" <avi.lewis@sympatico.ca> wrote: > Thanks again - I have been using '04 for a while, and have many files > that have been saved and/or created in '04. [quoted text clipped - 9 lines] > all the best, > avi Thanks Beth - will try your suggestions and reply! cheers, avi Hi Beth- Welcome to the conundrum!!! I'm wondering if this might be an OS thing as opposed to an Office thing. Have never seen that message before... And I just set all Access .mdbs to open with Textedit and .xls to open with Fireworks MX - go figure. Do you think John McGhie might have some poignant insights? Here's another approach, avi- Cmd+click one of the Word X files & choose Open With rather than get Info. Choose Other... from the shortcut Menu, select Word 2004 & before you click Open put a check in the Always Open With box. Save the file, Exit Word & try the Get Info change again. Regards |:>) On 10/10/05 7:13 PM, in article BF7043B8.20B40%bethrosengard@earthlink.net, > Hi Avi, > [quoted text clipped - 14 lines] > dialog in any other applications (Office and non-Office)? Does it work? > That would be a useful experiment. Conundrum indeed! If it's an OS thing then I would think that the Change All wouldn't have worked when Avi tried changing .pdf files from Acrobat to Preview and back. But it did. Hopefully Paul's approach will work though. The Launch Services file he referred to is here in OS 10.3.9: Home/Library/Preferences/com.apple.LaunchServices.plist Close all applications, Avi, and trash that file. See what happens now. (You have tried logging out, shutting down and rebooting, right?) Signature***Please always reply to the newsgroup!*** Beth Rosengard MacOffice MVP Mac Word FAQ: <http://word.mvps.org/MacWordNew/index.htm> (If using Safari, hit Refresh once or twice or use another browser.) Entourage Help Page: <http://www.entourage.mvps.org> On 10/10/05 5:58 PM, in article BF708661.6F40%onlygeneraltaz1@com.cast.net, > Hi Beth- > [quoted text clipped - 33 lines] >> dialog in any other applications (Office and non-Office)? Does it work? >> That would be a useful experiment. On 10/11/05 10:41 AM, in article BF714760.20CB4%bethrosengard@earthlink.net, > Hopefully Paul's approach will work though. The Launch Services file he > referred to is here in OS 10.3.9: > Home/Library/Preferences/com.apple.LaunchServices.plist > Close all applications, Avi, and trash that file. See what happens now. Actually, you should remove two files (in Panther): ~(Home)/Library/Preferences/com.apple.LaunchServices.plist /Library/Caches/com.apple.LaunchServices.6B.csstore The second one (in the root Library, not Home's) may be even more important. Remove both of them. log out, log in. SignaturePaul Berkowitz MVP MacOffice Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html> AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/> Please "Reply To Newsgroup" to reply to this message. Emails will be ignored. PLEASE always state which version of Microsoft Office you are using - **2004**, X or 2001. It's often impossible to answer your questions otherwise. Hi Beth and Paul, Sorry for the delay - don't want the thread to go cold! For some reason your responses here were hidden in the middle of the thread, and I didn't see them for a day. Sadly, I have deleted both LaunchServices prefs, logged out and back in, and the problem is unresolved. Should I try removing and re-installing Office 04? Perhaps I should just remove Office X? I don't really need them both, but was reluctant to remove the old version while I was still having weird anomalies with the new one... thanks again for your patience with this weird problem... avi On 10/12/05 7:22 PM, in article 1129170127.374174.204150@f14g2000cwb.googlegroups.com, "Avi" <avi.lewis@sympatico.ca> wrote: > Hi Beth and Paul, > Sorry for the delay - don't want the thread to go cold! [quoted text clipped - 9 lines] > > thanks again for your patience with this weird problem... Nothing's irrevocable. Since you want to use 2004, use office Remover to remove Office X. Log out and in. If everything's fine now, great. if not use Office Remover to remove Office 2004, reinstall it and update it. If still no good, report back. SignaturePaul Berkowitz MVP MacOffice Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html> AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/> Please "Reply To Newsgroup" to reply to this message. Emails will be ignored. PLEASE always state which version of Microsoft Office you are using - **2004**, X or 2001. It's often impossible to answer your questions otherwise. Hi Paul, I've decided for a variety of reasons to reinstall the OS, upgrading to Tiger. I've done a number of OS upgrades - spanning two powerbooks and operating systems from 9 to 10.1, 10.2, and 10.3 - all with archive and install. So this time I've backed up via Super Duper, as well as copying my Home directory to a separate firewire drive, and I'm zeroing the HD and installing from scratch. I'll bring my documents over and troubleshoot software as I install it. I'm assuming this will fix my LaunchServices problem (as well as creating many others!) but I'll let you know what happened. thanks again for all your help, avi On 10/9/05 11:41 AM, in article 1128883310.166629.109050@g44g2000cwa.googlegroups.com, "Avi" <avi.lewis@sympatico.ca> wrote: > I'm running both Office X and Office 2004 on a 12" 1.5 Ghz Powerbook , > OS 10.3.9. [quoted text clipped - 11 lines] > > Any suggestions would be deeply appreciated. Under Ownership & Permissions, at the bottom of Get Info, what does it tell you, including full Details? Who's the owner? SignaturePaul Berkowitz MVP MacOffice Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html> AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/> Please "Reply To Newsgroup" to reply to this message. Emails will be ignored. PLEASE always state which version of Microsoft Office you are using - **2004**, X or 2001. It's often impossible to answer your questions otherwise. OK all, Next set of clues: - Tried moving Microsoft prefs (with all office apps closed): no change. - Did some more testing: When I try to 'change all' to Word '04, and the text flips to 'not applicable', that same 'not applicable' is then the default app for ALL word docs. I can change them all to Word X no problem, just not to Word '04. - Tried changing .pdf files from Acrobat to Preview and back: no problem. Works fine. - When I tell an INDIVIDUAL file to 'always open with' Word '04, it's no problem - works fine. In fact, files that I have changed to 'always open with' Word '04 stay that way, even AFTER I've gone into another file and done a 'change all' to Word X. All files switch over to open with Word X, except the ones I've changed individually to Word '04. They don't change. Weird, huh? - As for ownership and permissions, all word files show up with me as the owner (and my login is the admin). For 'Group', it always says 'staff'. Owner, Group, and Others all have Read and Write permission. With any luck, this should thicken the plot in a productive way... cheers, avi On 10/10/05 11:14 PM, in article 1129011245.918044.181340@g49g2000cwa.googlegroups.com, "Avi" <avi.lewis@sympatico.ca> wrote: > OK all, > Next set of clues: [quoted text clipped - 22 lines] > > With any luck, this should thicken the plot in a productive way... Instead of just choosing "Word 2004" in the "Open With" dropdown, click Other... at the bottom of the dropdown and _navigate_ to Word 2004 where it's located on your computer. I think that it's remembering a different Word 2004 (did you ever have the Test Drive?) that no longer exists on your computer, and doesn't yet know about the real one. (Because you've never located it there yet and/or you have a corrupt LaunchServices file. If this doesn't work, I'll tell you next where you can remove that file if you remind me which OS you are in - they keep changing the file and location in each major OS.) SignaturePaul Berkowitz MVP MacOffice Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html> AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/> Please "Reply To Newsgroup" to reply to this message. Emails will be ignored. PLEASE always state which version of Microsoft Office you are using - **2004**, X or 2001. It's often impossible to answer your questions otherwise. Hi Paul, I have indeed navigated to Word '04 - it didn't appear in the initial list. I'm running OS 10.3.9. Sorry, to be perfectly clear: I HAD already tried navigating to Word '04 - that didn't help. Based on; In fact, files that I have changed to 'always open with' Word '04 stay that way, even AFTER I've gone into another file and done a 'change all' to Word X. All files switch over to open with Word X, except the ones I've changed individually to Word '04. They don't change. Weird, huh? Based on this, I tend to think Paul is definitely on the right track & that this is an OS X issue. He's in a better position to take it from here, although one question does come to mind. Do you or _did_ you have any Norton/Symantec utilities installed, by any chance? Regards |:>) > Hi Paul, > I have indeed navigated to Word '04 - it didn't appear in the initial > list. > I'm running OS 10.3.9. Norton? Not in years. And definitely not on this Mac. cheers, avi |
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