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Mac Forum / Applications / Word / May 2008How to remove SP1 update
A number of times, I have tried in vain to install update SP1 of Office 2008. Each time, the remaining free space on my HD diminished. Where are the files of the failed updates stored? And how do I remove them? Thanks for your help. Hi Martin - I'm afraid that's not possible. SP1 is a major update (Service Pack) that replaces a number of the core elements of the suite It doesn't just "add a few files", therefore you can't just pull them out. Office won't run at all if you do. However, if the update isn't working for you there must be a reason. It's just a matter of determining what it is and addressing it. I haven't seen that you've posted any other messages - at least not using the same identity - either here or in the Mac Office group, so I have no idea what the history or situation is. That makes it tough to offer any immediate suggestions. If you'll fill us in on your configuration, OS X version and specifics of what you've attempted as well as the exact results of those efforts I'm sure someone will be able to get you on the right track... There are several issues which have been experienced by *some* users, but so far they've all been overcome in one way or another. There's no reason to think you're the one in a million that just can't be helped:-) Regards |:>) Bob Jones [MVP] Office:Mac On 5/22/08 3:19 AM, in article C45AEB1D.477B%martinrep@mac.com, "Martin Rep" <martinrep@mac.com> wrote: > A number of times, I have tried in vain to install update SP1 of Office > 2008. > Each time, the remaining free space on my HD diminished. > Where are the files of the failed updates stored? And how do I remove them? > > Thanks for your help. > I'm afraid that's not possible. SP1 is a major update (Service Pack) that > replaces a number of the core elements of the suite It doesn't just "add a > few files", therefore you can't just pull them out. Office won't run at all > if you do. However, if the update isn't working for you there must be a > reason. It's just a matter of determining what it is and addressing it. I used Time Machine to revert to an earlier Office folder. I understand that this is not a complete reversion, but so far it does work for me without any apparent problems.  SignatureEvery director bites the hand that lays the golden egg. -- Samuel Goldwyn > I used Time Machine to revert to an earlier Office folder. I understand > that this is not a complete reversion, but so far it does work for me > without any apparent problems. SP1 updates the ENtourage database. I wonder whether reverting through TImeMachine could end up beeing a problem with this. Corentin Signature--- Mac:MS MVP http://www.cortig.net/wordpress/ --- http://www.mvps.org - http://mvp.support.microsoft.com MVPs are not MS employees - Les MVP ne travaillent pas pour MS Remove "NoSpam" to e-mail me - Retirez "NoSpam" pour m'écrire > > I used Time Machine to revert to an earlier Office folder. I understand > > that this is not a complete reversion, but so far it does work for me > > without any apparent problems. > > SP1 updates the ENtourage database. I wonder whether reverting through > TImeMachine could end up beeing a problem with this. Entourage is working fine for me. Don't see any problems. SignatureEvery director bites the hand that lays the golden egg. ‹ Samuel Goldwyn Hi Corentin I have Time Machine running without backing up Office2008, since there seem to be problems between the two. The documents, however, including all e-mail, are safely backed up. E.g. For Entourage I use its backup function. Grtz Martin On 22-05-08 16:22, in article 1ihc4ln.4503wc1cdjwgN%korventeen@NoSpam.mvps.org, "Corentin Cras-Méneur" <korventeen@NoSpam.mvps.org> wrote: >> I used Time Machine to revert to an earlier Office folder. I understand >> that this is not a complete reversion, but so far it does work for me [quoted text clipped - 4 lines] > > Corentin Hi Bob ;-) I am going to try a total re-install. I hope that, after that, installing SP will succeed. Do you think I will regain the lost space then? (PS: I never posted about this situation, so no history. But you may find some older messages from me in the Entourage group.) Greetz Martin On 22-05-08 12:41, in article C45AC635.3B530%onlygeneraltaz1@com.cast.net, > Hi Martin - > [quoted text clipped - 27 lines] >> >> Thanks for your help. Hi Martin - If you intend to re-install make sure you use the Remove Office utility *first*. Just reinstalling won't fix anything, nor does dragging stuff to the Trash do an adequate job of preparing for a new installation. Unless you're intimately familiar with the appropriate process you might want to review the following page first: http://word.mvps.org/Mac/RemoveReinstall.html Additionally, run Disk Utility - Repair Disk Permissions on completing the installation. Also, you'll have to do the update for the MS AutoUpdate application afterwards before you'll be able to install the 12.1 Service Pack, but you don't have to apply the 12.0.1 interim patch. Then apply SP1 & repair permissions again before launching any of the Office apps. SignatureRegards |:>) Bob Jones [MVP] Office:Mac > Hi Bob ;-) > [quoted text clipped - 50 lines] >>> >>> Thanks for your help. Hi CyberTaz That seems to be a good idea. You are right: reinstalling did not fix anything. I should have thought about the Remove Office app earlier! Martin On 22-05-08 18:59, in article #a61J0CvIHA.4260@TK2MSFTNGP05.phx.gbl, > Hi Martin - > [quoted text clipped - 11 lines] > Pack, but you don't have to apply the 12.0.1 interim patch. Then apply SP1 & > repair permissions again before launching any of the Office apps. Instead of removing SP1, how about an update, or do we have to wait for a month th fix this mess. Why would you not simply roll back to your backup? What is it that you expect Microsoft to fix? A service pack often does not have an uninstaller, and this one doesn't. You can either roll-back, or remove and replace. Either will take you about 20 minutes... I think it is most unlikely that any change Microsoft might make in SP 2 will alter what is happening on your computer. But if you want to wait, I would expect SP 2 to be about six months away (say... November/December). Cheers On 24/05/08 8:34 AM, in article ee9c563.11@webcrossing.caR9absDaxw, > Instead of removing SP1, how about an update, or do we have to wait for a > month th fix this mess. SignatureDon't wait for your answer, click here: http://www.word.mvps.org/ Please reply in the group. Please do NOT email me unless I ask you to. John McGhie, Microsoft MVP, Word and Word:Mac Nhulunbuy, NT, Australia. mailto:john@mcghie.name ... And it's quite likely that you won't be able to apply any future update until you have SP1 effectively applied. Despite the fact that some folks did have problems getting SP1 in place a review of the Word & Office groups will reveal solutions to just about every one of them. One or the other should work for you as well:-) If not, you must have a different set of circumstances. Even so, they can most likely be addressed & corrected, but not if you don't bother to disclose what they are. Regards |:>) Bob Jones [MVP] Office:Mac On 5/24/08 7:34 AM, in article C45E334C.1547E%john@mcghie.name, "John McGhie" <john@mcghie.name> wrote: > Why would you not simply roll back to your backup? > [quoted text clipped - 14 lines] >> Instead of removing SP1, how about an update, or do we have to wait for a >> month th fix this mess. Usually SP1 would have to be un place, but being a major disaster all around, MS should make SP2 a combo update. Apple does, Adobe does. I don't think the next update will be too far away, probablly a patch. It has affected too many people. Hey Mort: Let's stay within sight of reality, shall we :-) SP1 (12.1.0) was NOT a major disaster: it had a small installation issue that affected a trivial number of customers. Just because five people banged their gums incessantly in here like a CB radio convention, does not alter the facts: something like two million customers upgraded without any problems. Update 12.0.1 was the problem child, and that has been replaced by 12.1.0 now. A Service Pack should always a combo. Microsoft has broken its own rule a few times in the past, but their rule is that a service pack IS a combo. "Updates" are patches, "Service Releases" are combos. Updates are generally released only for major, urgent bugs. I am not sure that we have any of those left. (Yes, there are plenty of bugs un-squashed, but very few that would be considered urgent security bugs). Service packs are notionally annual. But I think the next one will be in six months. So: November/December (maybe February by the time everyone gets it). I don't think we should raise anyone's hopes by setting false expectations with wishful thinking in here: if you tell people it is coming any quicker than six months, I think you are just setting them up for disappointment. Cheers On 24/05/08 9:13 PM, in article ee9c563.14@webcrossing.caR9absDaxw, > Usually SP1 would have to be un place, but being a major disaster all around, > MS should make SP2 a combo update. Apple does, Adobe does. I don't think the > next update will be too far away, probablly a patch. It has affected too many > people. SignatureDon't wait for your answer, click here: http://www.word.mvps.org/ Please reply in the group. Please do NOT email me unless I ask you to. John McGhie, Microsoft MVP, Word and Word:Mac Sydney, Australia. mailto:john@mcghie.name In addition to John's points, it may also hinge on the size of the next SP as to whether it will require SP1 to have been installed in order to apply it. SP1 is a huge file, so if "SP2" is of considerable bulk it may be impractical to expect it to include SP1 as well - remember, there are still a lot of people out there with dial-up connections. Regards |:>) Bob Jones [MVP] Office:Mac On 5/26/08 7:56 AM, in article C45FF395.15531%john@mcghie.name, "John McGhie" <john@mcghie.name> wrote: > Hey Mort: > [quoted text clipped - 33 lines] >> next update will be too far away, probablly a patch. It has affected too many >> people. John, you consider not being able to open any program in Office not a major problem? Very funny that I personally know of 12 people that have the same problem. And from what I have read on the web, it's a heck of a lot. I sincerely wish my life were such that an issue which - regardless of how widespread - causes no damage & can be rectified with a few mouse clicks constituted a "major disaster". Eden should be so well appointed:-) Regards |:>) Bob Jones [MVP] Office:Mac On 5/26/08 11:25 AM, in article ee9c563.17@webcrossing.caR9absDaxw, > John, you consider not being able to open any program in Office not a major > problem? Very funny that I personally know of 12 people that have the same > problem. And from what I have read on the web, it's a heck of a lot. How can you say not being able to open any program in office 'causes no damage & can be rectified with a few mouse clicks'. You tell me how to rectify. I tried everything suggested here to no avail. Besides, MS should have tested more closely before releasing. Apple does the sme thing. You expect some bugs on a major update but not being able to open programs is uncalled for. I guess he's saying that because he knows it is true. But you don't even have a problem, apparently. You certainly haven't told us about one. If you care to describe your problem, beginning with your version numbers (OS and Office) we'll tell you how to solve it with a couple of mouse-clicks. But while you continue to shout that Microsoft should double or triple the price of Microsoft Office, and keep us all waiting until next decade for it, you're going to run into some opposition in here :-) On 26/05/08 11:18 AM, in article ee9c563.19@webcrossing.caR9absDaxw, > How can you say not being able to open any program in office 'causes no damage > & can be rectified with a few mouse clicks'. You tell me how to rectify. I > tried everything suggested here to no avail. Besides, MS should have tested > more closely before releasing. Apple does the sme thing. You expect some bugs > on a major update but not being able to open programs is uncalled for. SignatureDon't wait for your answer, click here: http://www.word.mvps.org/ Please reply in the group. Please do NOT email me unless I ask you to. John McGhie, Microsoft MVP, Word and Word:Mac Sydney, Australia. mailto:john@mcghie.name Hi john - On 5/26/08 10:24 PM, in article C460BEF1.1559D%john@mcghie.name, "John McGhie" <john@mcghie.name> wrote: > But you don't even have a problem, apparently. You certainly haven't told > us about one. > > If you care to describe your problem, beginning with your version numbers > (OS and Office) we'll tell you how to solve it with a couple of > mouse-clicks. In all fairness he has done so - unfortunately the info is scattered among several different threads in at least 2 of the Mac news groups which makes it impossible to follow. At this point I'm afraid I've lost track of what has/has not been done. Regards |:>) Bob Jones [MVP] Office:Mac OK guys. I'm running 10.5.2 OS & 12.0.1 Office. Shut down all apps, installed SP1 and all I get is the Setup assistant. Tried all suggestions on MacFixIt. Still nothing. I removed office (uninstaller) and reinstalled with 1st update, back to orig 12.0.1. Never had any problems with this. Ah hah! That's becoming a bit clearer. If SP1 takes you directly to the Setup Assistant, that can mean that the product key is bad. That's on the front page of Mactopia, here: http://www.microsoft.com/mac/help.mspx?target=dcae186d-57fa-4718-a06d-81cde1 68e5131033&clr=99-4-0&ep=11&CTT=Category&MODE=pv&locale=en-US&usid=8d752199- 660c-4f63-bf12-da7442c3e42d That link may not work, we have a bug in the website that they are working on: here's a shorter version: http://tinyurl.com/69c64j Cheers On 27/05/08 7:27 PM, in article ee9c563.22@webcrossing.caR9absDaxw, > OK guys. I'm running 10.5.2 OS & 12.0.1 Office. Shut down all apps, installed > SP1 and all I get is the Setup assistant. Tried all suggestions on MacFixIt. > Still nothing. I removed office (uninstaller) and reinstalled with 1st update, > back to orig 12.0.1. Never had any problems with this. SignatureDon't wait for your answer, click here: http://www.word.mvps.org/ Please reply in the group. Please do NOT email me unless I ask you to. John McGhie, Microsoft MVP, Word and Word:Mac Sydney, Australia. mailto:john@mcghie.name John: I used the original product key that came with Office. No problem updating to 12.0.1. And it is only installed on 1 computer. Yeah, I understand. But it's bad now. Treat it as a "Bad Product Key" and delete the PID and the Preferences. When you do that, chances are things will come right. Let us know what happens after you have done this. You have one of those conditions that may take "work" to sort it out, but this is the first step. Cheers On 28/05/08 2:54 PM, in article ee9c563.24@webcrossing.caR9absDaxw, > John: I used the original product key that came with Office. No problem > updating to 12.0.1. And it is only installed on 1 computer. SignatureDon't wait for your answer, click here: http://www.word.mvps.org/ Please reply in the group. Please do NOT email me unless I ask you to. John McGhie, Microsoft MVP, Word and Word:Mac Sydney, Australia. mailto:john@mcghie.name So you're saying delete the 2 files leaving everything else in place and it should work. Is that correct? Yes. Carefully follow the instructions in the article (VERY carefully -- if you hit the wrong thing, your system will not re-start). Then when you start any Microsoft application, it will ask you to re-insert the Product Key, and it should be good to go. Cheers On 29/05/08 5:44 PM, in article ee9c563.28@webcrossing.caR9absDaxw, > So you're saying delete the 2 files leaving everything else in place and it > should work. Is that correct? SignatureDon't wait for your answer, click here: http://www.word.mvps.org/ Please reply in the group. Please do NOT email me unless I ask you to. John McGhie, Microsoft MVP, Word and Word:Mac Sydney, Australia. mailto:john@mcghie.name John: Which article? There are a lot of articles and suggestions. Also, if you are saying it thinks the Product Key is bad, when I re-enter the key again won't the same thing happen? I'm afraid John's in the midst of a 30 hr. flight home from SF... The article he's referring to is here: <https://www.microsoft.com/mac/help.mspx?clr=99-4-0&srcid=dcae186d-57fa-4718 -a06d-81cde168e5131033&ep=9&target=f2d51b70-f7d6-4a3c-ae8b-b90597d7530e1033& CTT=InContent&usid=8d752199-660c-4f63-bf12-da7442c3e42d> If that one is too long to survive the trek try this: http://tinyurl.com/633vwp The crux of the issue is that the file storing the key is not able to be read effectively. Removing & re-entering typically resolves the problem. Regards |:>) Bob Jones [MVP] Office:Mac On 5/30/08 10:44 PM, in article ee9c563.30@webcrossing.caR9absDaxw, > John: Which article? There are a lot of articles and suggestions. Also, if you > are saying it thinks the Product Key is bad, when I re-enter the key again > won't the same thing happen? Hi ;-) I did not manage to get past the Setup Assistant until I removed Office 2008 using Uninstaller (http://macmagna.free.fr/Uninstaller). Great piece of software. MS Office 2008 (SP1) now runs smoothly. Grtz Martin On 28-05-08 07:47, in article C4623FEC.15677%john@mcghie.name, "John McGhie" <john@mcghie.name> wrote: > Ah hah! That's becoming a bit clearer. If SP1 takes you directly to the > Setup Assistant, that can mean that the product key is bad. [quoted text clipped - 17 lines] >> update, >> back to orig 12.0.1. Never had any problems with this. Glad to hear it Martin - thanks for letting us know! Regards |:>) Bob Jones [MVP] Office:Mac On 5/29/08 7:55 AM, in article C464666C.130%martinrep@mac.com, "Martin Rep" <martinrep@mac.com> wrote: > Hi ;-) > [quoted text clipped - 30 lines] >>> update, >>> back to orig 12.0.1. Never had any problems with this. When you say "a number of times", have you tried each time via Help | Check for Updates or the AutoUpdate app? Start by emptying your trash in the Finder, to see if that reclaims your space. > A number of times, I have tried in vain to install update SP1 of Office > 2008. > Each time, the remaining free space on my HD diminished. > Where are the files of the failed updates stored? And how do I remove them? > > Thanks for your help. Heres a Trick for Dalya's Suggestion. It worked on OS9 days and Might in OSX. Sometime hidden files were thrown in Trash (by upgrades) however, in some cases because they were hidden often times if all that was in the Trash was hidden files (invisiable files), they Trash would show o a size if more than zero (if you used Get info). To truly empty the Trash there must be at least one item that is visible. From Finder Create an empty Folder (File menu > new folder). now throw in Trash and then empty Trash. Now trash will truly be empty. > When you say "a number of times", have you tried each time via Help | > Check for Updates or the AutoUpdate app? [quoted text clipped - 11 lines] >> >> Signature------------------------------------------------------------------------ Phillip M. Jones, CET |LIFE MEMBER: VPEA ETA-I, NESDA, ISCET, Sterling 616 Liberty Street |Who's Who. PHONE:276-632-5045, FAX:276-632-0868 Martinsville Va 24112 |pjones@kimbanet.com, ICQ11269732, AIM pjonescet ------------------------------------------------------------------------ If it's "fixed", don't "break it"! mailto:pjones@kimbanet.com <http://www.kimbanet.com/~pjones/default.htm> <http://www.kimbanet.com/~pjones/90th_Birthday/index.htm> <http://www.kimbanet.com/~pjones/Fulcher/default.html> <http://www.kimbanet.com/~pjones/Harris/default.htm> <http://www.kimbanet.com/~pjones/Jones/default.htm> <http://www.vpea.org> Hi Daiya On 22-05-08 14:31, in article OrToGfAvIHA.4560@TK2MSFTNGP03.phx.gbl, "Daiya Mitchell" <daiyaNOSPAM@mvps.org.INVALID> wrote: > When you say "a number of times", have you tried each time via Help | > Check for Updates or the AutoUpdate app? Yes. > Start by emptying your trash in the Finder, to see if that reclaims your > space. I always do. Thanks & greetz Martin |
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