 |
 | Home | Contact Us | FAQ | Search & Site Map | Link to Us |
 | Sign In | Join | Other 45 Sites in Network |
Mac Forum / Applications / Word / May 2008Word 2008 encounters error and quits when I close any document
After the most recent update from Microsoft, I started having the following problem: Whenever I close any document, even a brand new one that hasn't been saved, Word "encounters an unexpected problem and needs to close." The error report is quite long, and I don't know which part would be useful in figuring out my problem, so I'll just copy the first part here. Thanks for your help! If this problem has been answered before and I just couldn't find it in my searches, it would be great if someone could just post the link to that post. Microsoft Error Reporting log version: 2.0 Error Signature: Exception: EXC_BAD_ACCESS Date/Time: 2008-05-21 12:40:06 +0800 Application Name: Microsoft Word.app Application Bundle ID: com.microsoft.Word Application Signature: MSWD Application Version: 12.0.1.080305 Crashed Module Name: MicrosoftComponentPlugin Crashed Module Version: unknown Crashed Module Offset: 0x000a42a0 Blame Module Name: MicrosoftComponentPlugin Blame Module Version: unknown Blame Module Offset: 0x000a42a0 Application LCID: 1033 Extra app info: Reg=en Loc=0x0409 Thread 0 crashed: # 1 0x016352a0 in MHIView::AddAccessibilityObject(MAccessibility*) + 0x0000003A (MicrosoftComponentPlugin + 0x000a42a0) # 2 0x01635540 in MHIView::~MHIView() + 0x00000146 (MicrosoftComponentPlugin + 0x000a4540) I don't understand crash reports either, but try testing the two standard fixes listed under #1 here: http://word.mvps.org/Mac/Word2008Issues.html#LaunchCrash > After the most recent update from Microsoft, I started having the following > problem: Whenever I close any document, even a brand new one that hasn't been [quoted text clipped - 28 lines] > # 2 0x01635540 in MHIView::~MHIView() + 0x00000146 > (MicrosoftComponentPlugin + 0x000a4540) Hello - The first thing I noticed in your error report is that you *don't* have the latest Office update. The log indicates version 12.0.1 which was a minor interim update that came out some time ago. The more recent (and major) update is 12.1.0 (Service Pack 1) which is now available. The first thing I'd suggest is that you apply that. Then repair disk permissions & restart your Mac. It's quite probable that those steps will rectify the problem. You can use Help> Check for Updates in any Office application or go here: http://www.microsoft.com/mac/downloads.mspx If you still have any problems please post back with specifics. HTH |:>) Bob Jones [MVP] Office:Mac On 5/21/08 7:01 AM, in article 847779507b44c@uwe, "riverteeth" <u43734@uwe> wrote: > After the most recent update from Microsoft, I started having the following > problem: Whenever I close any document, even a brand new one that hasn't been [quoted text clipped - 28 lines] > # 2 0x01635540 in MHIView::~MHIView() + 0x00000146 > (MicrosoftComponentPlugin + 0x000a4540) |
Reply to this Message |
 Sign In
 Join
 My Latest Posts My Monitored Threads My Blog My Photo Gallery My Profile My Homepage Start New Thread Enable EMail Alerts Rate this Thread
|
©2008 Advenet LLC Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.