Mac Forum / Applications / Media Player / October 2006

Some months ago I installed WMP11-enu (american-english) and it worked fine
until last week. Yesterday I rolled back to WMP10 (works fine, no errors),
deleted the library, uninstalled all other players, performed System File
Checker with original Windows XP Home CD (non SP1,SP2), had Windows Update
web site do its job and upgraded to Internet Explorer 7 RC1. I downloaded the
newest version of WMP11-enu and then disabled Norton AntiVirus (part of
Norton Systemworks 2006 premium) and Windows Defender before the install.

After installing WMP11 successfully I tried to run the player but it gave
the error message :
'Windows Media Player is not installed properly and must be reinstalled.
Do you want to install the player from the Microsoft Web site ?'
In Computer Management it lists the error as follows :
'Faulting application wmplayer.exe, version 11.0.5705.5043, faulting module
ntdll.dll, version 5.1.2600.2180, fault address 0x00018fea. Fault bucket
322555262.'

wmsetup.log reports all modules installed with success, all 'Result 0x0',
not a single 'error' entry. It also reports a correctly working internet
connection. The only extraordinary thing is the 'WMC Logging at level: '4'.  
OS is NT.  OSVer is 5.1.2600.0.2945', which in previous installs said level :
'5'. I'm logged in as System Administrator. Also this 'OSVer is
5.1.2600.0.2945' differs from 'faulting module ntdll.dll, version
5.1.2600.2180' in the last four digits.

I do not have Windows Media Center installed. In what way (other than online
services being unavailable : Service data gathering returned 0x80004005 ) is
this WMP11 only for U.S. customers as the Microsoft web site says ? I tried
installing the dutch version (my location) as well but it gave the same
problem. Now I'm back at the american-english version.

What could be the cause of WMP11 not running ? Thanks in advance, Smerdis.