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Mac Forum / Applications / Media Player / January 2006



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Can't detect window media player when I do have one

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viensim@yahoo.com - 09 Jan 2006 12:12 GMT
Hi hi!

Anyone encountered such a problem?  I certainly have downloaded the
latest window media player.  But whenever I click a media file that's
of wmv format, it often says that they can't detect an appropriate
player (referring to the window media player).  I am then directed to
the Window's webpage to download window media player.  Why is that so?

At times I would get message such as 'Cannot play back the file. The
format is not supported'.  Meaning?...

Anyone?  Please help!!

Lost.
KatMac for Windows - 10 Jan 2006 13:28 GMT
I'm also having problems with WMP 9 since I upgraded to MAC OS 10.4.  It
works on some sites but not all and there is one in particular that it is
very important that I am able to watch.  I called the site and they gave me
the direct link with all the proper paths and .extensions and I tried opening
WMP directly and inserting that information and it still gave me messages
about bad paths, etc.  I've tried dumping all my preferences, etc as
suggested elsewhere but that didn't work either.  

Please, can anyone help with this?

Thank you.

> Hi hi!
>
[quoted text clipped - 10 lines]
>
> Lost.
Neil Smith [MVP Digital Media] - 17 Jan 2006 19:23 GMT
>I'm also having problems with WMP 9 since I upgraded to MAC OS 10.4.  It
>works on some sites but not all and there is one in particular that it is
>very important that I am able to watch.  I called the site and they gave me
>the direct link with all the proper paths and .extensions and I tried opening
>WMP directly and inserting that information and it still gave me messages

Did you have chance yet to install the Flip4Mac components ?

There's a good cance that it will play now, as the extra codec support
not available in WMP9/Mac might be all that's missing.

Cheers - Neil
KatMac for Windows - 17 Jan 2006 19:52 GMT
Neil,

Thank you for trying to help with this.  Yes, I did download the Flip4Mac
and that works on some files but once again, when I went to the website that
I'm having problems with, the message came up "Flip4Mac could not open the
file" so evidently Flip4Mac is working, just not with that website.

Still desperately seeking a resolution.

Kathy

> >I'm also having problems with WMP 9 ...
>
[quoted text clipped - 4 lines]
>
> Cheers - Neil
Neil Smith [MVP Digital Media] - 17 Jan 2006 23:35 GMT
I think you can only really request that they properly manage their
website so it *is* accessible by clients other than the ones they've
assumed it ought to work for.

Out of interest, what's the site address and the paths to content that
they gave you ?

Cheers - Neil

>Neil,
>
[quoted text clipped - 15 lines]
>>
>> Cheers - Neil
KatMac for Windows - 18 Jan 2006 19:07 GMT
The address is www.themass.com   The alternates (or actual addresses they
gave me):  http://www.themass.com/multimedia/m-011006.wvx  (actually the
number changes on a daily basis but everything else remains the same.   They
also said I could try mms://  instead of the http:// - a final suggestion was
to eleminate the word "multimedia" but use everything else.  And as you can
see, the address ends in .wvx so maybe that is causing a problem.  I will
repeat from earlier, I had no problem with while still using MAC OS 10.3.  
Also, I've tried this on other Mac's also running 10.4.4 and have the same
situation.    I see that you are an MVP so I'm hoping that you have some
special insight into this  Thank you for anything you can do.

Kathy

> I think you can only really request that they properly manage their
> website so it *is* accessible by clients other than the ones they've
[quoted text clipped - 24 lines]
> >>
> >> Cheers - Neil
Neil Smith [MVP Digital Media] - 18 Jan 2006 22:12 GMT
>The address is www.themass.com   The alternates (or actual addresses they
>gave me):  http://www.themass.com/multimedia/m-011006.wvx  (actually the
>number changes on a daily basis but everything else remains the same.   They
>also said I could try mms://  instead of the http:// - a final suggestion was
>to eleminate the word "multimedia" but use everything else.  And as you can
>see, the address ends in .wvx so maybe that is causing a problem.

No, it's something else causing the problem. Several things are wrong
in fact, with their servers. I tried it on a various PCs here, and got
a barely usable "stream" - about 10-15 pictures ("frames") every 15
seconds - though the audio was more or less OK.

It's their end that's letting you down.

Let's see :

OK I can verify your problems on Mac with or without the Flip4Mac
running. They are sending about 45000 bytes per second (I'm on 4Mbps
broadband here so that's not the issue !)

It's hardly enough for audio and a reasonable picture - in some cases
that's OK cause this will hardly be "sports motion" video !

But it's far worse than it appears, because their end keeps running
out of bandwidth to serve me the content. It's simply not able to keep
up with (however many viewers) there are, and as a result the video is
being lost in transit and requires the player to "buffer" the next few
seconds.

All this suggests a number of misconfigurations at their end, as I
said. Some of those include that the "http" path you were given simply
doesn't work ... only the mms locations are working, for example
mms://www.themass.com/m-122505.wmv which is the xmas one.

If you pass this email on to them, say to them "They need to enable
http streaming from the media server. Since it appears they're running
their *web server* at the same IP, they'll have to modify the http
port used by the streaming server to other than the default - and
provide that as a link on their web page".

OK that's out of the way (Ignore the content, just pass that on ;-)

One way to get a better result will be to download the video - either
from their web server, or directly off the media server, letting the
video build up until you have a complete copy on your hard disk.

That's not possible with windows media player, at least not on the Mac
with the way they've set it up. And to get it off the web server, then
*need* to save the file and put it on there, as well as providing a
link to the web server location.

However there is at least one alternative which might work.

I've got here a program called "VideoLAN" which is an alternative
player. It's actually very powerful with a wide range of options. We
only need a few of those however to get the video down to your hard
disk where, hopefully you'll be able to watch it later.

Currently I've hardly used it at all, but I managed to get the video
into a file. I couldn't find out how to get the audio into it too,
which is obviously the point LOL but I'll let you know if I can find a
method which appears bombproof ... (stay tuned)

In the meantime, you probably need to contact them to ask em to fix
their servers !

Cheers - Neil
KatMac for Windows - 19 Jan 2006 01:21 GMT
Neil,

Thank you - I will pass it on to them.

Kathy

> In the meantime, you probably need to contact them to ask em to fix
> their servers !
>
> Cheers - Neil
 
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