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Mac Forum / Applications / Virtual PC / April 2005Business Contact Manager install problem
When attempting to install Business Contact Manager for Outlook 2003, I get the following message: This computer does not meet the minimum requirements necessary to run Business Contact Manager. Business Contact Manager requires at least a 400 MHz processor and 128 MB of RAM. What would be the fix for this? We would need a lot more info first. What version of VPC? What version of Windows? What is the speed of your Mac processor? How much RAM do you have on your Mac? How much RAM do you have allocated to VPC? I'm not the original poster, but I've seen the same message. Windows XP SP2 PowerBook with G4 at 1.5 GHz 1.5 GB RAM total 512 MB RAM allocated to VPC Thanks for any ideas. What version of VPC?? VPC v 7.0 (040819) XP 1.67 MHz 1.5 GB About VPC says Memory used by VPC: 535 MB (I have another VPC paused at the moment) File Get Info says PC RAM 256 MB, Total 270 MB PC Settings: 256 MB In PC Settings, allocate 384MB RAM to VPC. Having more than 1 VM active (even though the second is 'paused') is NEVER a good idea. Put the second VM in 'Saved' or 'Shut down' state. Another good idea would be to ensure that you do not have any other Mac apps running (uses up resources on the Mac side unnecessarily) I'll try anything but... I don't understand the suggestions. The error message says 128 MB required. I have 256 MB allocated. Shouldn't that be enough? Or are you just suggesting that more is always better? And quitting all other open applications didn't work either. Were these just standard 'try this' options or did you really expect that they might work? If either of them did actually work it would just really speak to the terrible design of Virtual PC. Not having any other apps open in this day and age should not even be on anyone's need of things to check but nice try. No, I'm not just suggesting that more RAM is better. In fact, I always advocate alloting 50% of your physical RAM to VPC to a MAXIMUM of 384MB. If you have more than one virtual machine running at the same time (and 'paused' is actually a running state), then you are using RAM to keep that VM going. That's why you're getting the message. It's in the VPC Help files: do a search for 'managing multiple virtual machines' > No, I'm not just suggesting that more RAM is better. In fact, I always > advocate alloting 50% of your physical RAM to VPC to a MAXIMUM of [quoted text clipped - 3 lines] > 'paused' is actually a running state), then you are using RAM to keep > that VM going. That's why you're getting the message. But that is not why I am getting the message since giving it 384 MB of RAM with no other VM going, and no other Mac apps open still gives me the same error that the program won't install until I have the minimum requirements of 128 MB of RAM in my computer (which is a totally bogus error message in this situation.) What's with the recommendation of maxing out at 384 MB of RAM? I see nothing that alludes to this in the Help files. Nor do I see anything about recommendations about allocating 50% of physical RAM. The Help files are all about recommendations given the OS that a user is trying to run. And how without adequate unused physical RAM in the Mac, the PC will be sluggish and will have to rely on Virtual RAM which will be slower. But I see not stated numbers or percentages (Minimums, Maximums, or Recommended) for any of the issues as you've mentioned. And then again, even by throwing more RAM at VPC, quitting all other virtual machines, and quitting all other Mac apps, I still get the same error that the app needs 128 MB of RAM in my computer to be able to install. Who can I request support from on this? Does MS provide support on this stuff or are we just SOL? What's with the attitude??????? I don't get paid to do this. If you want help and advice, try being pleasant. You want everything written in stone? Then you need to buy another product. There is not much documentation available for Virtual PC. The recommendations that I make are from personal experience and I don't make any guarantees that they will work. Sorry about the attitude. I didn't think the offering of throwing more RAM at it or the offering of quitting all other Mac apps was all that beneficial. I heard those kinds of suggestions 20 years ago. I was hoping for some technical support from some MS kind of person who might have offered an answer as to why a Microsoft product can't install a Microsoft product. As for writing in stone? Well, are you saying that MS doesn't offer support on this product? Or just not in this news forum. MS did not develop VPC. In fact the purchase happened less than a year ago. Now, this is a very small market and throwing multi millions of dollars at VPC for development and documentation would not be in MS's interest, given that VPC is relatively cheap and the cost recovery would be almost impossible. Thus, you're not going to get an enormous database of fixes, workarounds, or SPs to cover each and every issue. The original developer (Connectix) did not document 'extensive' support files for VPC either. The documentation that is provided is for basic use and setup. All of those files are contained in the Help section. For Virtual PC support, Microsoft is responsible for ensuring that VPC runs and that a supported operating system (W2K or XP) is operating within VPC. There are no guarantees that ANY software program will run within that environment and technical support for that product is the responsibility of the software developer. So, if you are trying to install a Microsoft program in VPC and you are encountering difficulty, you need to contact the department responsible for the software (Outlook, MS Word, MS Access, etc.) All too often, people contact VPC support for these issues and turn away in frustration when the issue cannot be resolved at that level > When attempting to install Business Contact Manager for Outlook 2003, I > get the following message: [quoted text clipped - 4 lines] > > What would be the fix for this? I have seen this and have a work around for this issue. When Virtual PC runs on a PowerBook G4 the processor is identified by Windows XP in system requirements as well as most all other benchmark programs as being equal to roughly 295 MHz. This could potentially be due to the CPU cycling being identified at only the lowest potential level within a Mac G4 PowerBook, or it may be in relation to a different issue similar to this. As a result the program will not install as it requires the minimum 400MHz processor to be identified to complete installation. Try the following to see if you can get it to install: - On the first attempt it would probably be best to identify the last screen that appears before the Benchmark screen, or identify the last screen before the error that the minimum system requirements was not met appears. - Once this is identified continue with the installation until you reach the previous screen before the benchmark is identified but do not click continue yet. - Be ready to pause and resume the machine using Apple + Escape. - Now click continue, next, or whatever is the option to continue toward the next screen, and then immediately pause the Virtual PC. - At this point begin resuming for 1 second, and then pausing for 3 seconds repeating the pausing process until the next screen appears with the benchmark results. - If the benchmark screen no longer appears great, or if the benchmark screen says that we past great, we now continue on through the install most likely without incident. - If the benchmark failed still but displays a result pay close attention to the result and attempt again. It is possible it is working you may just need to make a second attempt to reach the desired results. In particular, it may be necessary to start the pausing and resuming from the moment you begin to run the installer however it is more likely that the above steps will work just fine. |
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