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Mac Forum / Applications / PowerPoint / June 2005Font substitution error
I just ran a Microsoft Office updater. Now, everytime I open PowerPoint, or open another file in PowerPoint, or when I attempt to make a change to a font characteristic in PowerPoint, I receive an error message stating "The [oriental font characters] font is unavailable on your computer, so PowerPoint substituted another font. The [oriental font characters] may be disabled or removed. Try reinstalling the font from the CD." I click 'OK' but the message reappears about a half a dozen times. I haven't made any changes to my fonts...or anything else in the PowerPoint file, for that matter. (I don't receive this message in any other Microsoft application.) Does anyone have an idea on what is going on here? or more importantly, how to eliminate the message from constantly reappearing. I'm running 10.3.7 on a Dual 2gHz G5 with 1gb ram. PowerPoint is v11.1. user@domain.invalid. This sounds very much like a problem another user had.... which Wolfram Fuchs very kindly posted what worked for him. === After writing the solution below I went to the apples font manager menu and found three new Asian font listed: Hiragino Kaku Gothic Pro Hiraginu Maru Gothic Pro Hiraginu Mincho Pro You may deactivate the last two. If you deactivate the first, the problem will return. Wolfram I had the same problem with a German OS 10.3.5. It was specific to PowerPoint and it appeared after installing Service Pack 11.1.0. Before that PowerPoint 11.0.0 worked well. Reinstalling did not help. Apparently PowerPoint could not find 5 Asian fonts, since I had to kill 5 alert windows at PowerPoint start-up. I compared my System -> Library -> Fonts with another machine, where 11.1.0 works and found 8 Asian fonts, that were not installed on my machine: ???????? Pro W4.otf ??????? Pro W3.otf ??????? Pro W6.otf ???????? Pro W3.otf ???????? Pro W6.otf ???????? Std W8.otf ????.ttf ????.ttf Since the system folder cannot be changed, I copied them to my User -> Library -> Fonts - and the problem was gone. Hope this works for you too. Greetings from Munich Wolfram === Please post back if that works for you also Cheers TAJ Simmons microsoft powerpoint mvp awesome - powerpoint backgrounds, free powerpoint templates, tutorials, hints and tips etc http://www.powerpointbackgrounds.com Reply from original poster >>Your sugguestion worked I turn on the one font and the problem went away >>thank u. Original post >I installed the service pack 1 on my computer now I am having a > problem opening up and creating new powerpoint documents. It's telling [quoted text clipped - 7 lines] > > Any suggestions? >I am using Office 2004 in Canada. Client in Singapore has sent me a .ppt, > and one of its fonts is a double-byte Asian font. I can't tell where it's [quoted text clipped - 13 lines] > > Tim Hicks, Victoria, BC, Canada >I just ran a Microsoft Office updater. Now, everytime I open PowerPoint, or >open another file in PowerPoint, or when I attempt to make a change to a [quoted text clipped - 10 lines] > > I'm running 10.3.7 on a Dual 2gHz G5 with 1gb ram. PowerPoint is v11.1. On 11/01/2005 00:54, in article e$lxp#29EHA.1452@TK2MSFTNGP11.phx.gbl, "TAJ Simmons" <awesome@NOMORESPAMpowerpointbackgrounds.com> wrote: > user@domain.invalid. > [quoted text clipped - 80 lines] > > <user@domain.invalid> wrote in message Ok so what you are saying is that I MUST have these fonts for my power point to function properly? This is outrageous. I don't need and therefore don't want these fonts... This is some kind of typical MS thinking that they can force also the Mac user... Any other way around it? What is the worth of this service pack any way, maybe it is better that I will downgrade back to the original version of PowerPoint? > news:u%23yEBXy9EHA.2676@TK2MSFTNGP12.phx.gbl... >> I just ran a Microsoft Office updater. Now, everytime I open PowerPoint, or [quoted text clipped - 11 lines] >> >> I'm running 10.3.7 on a Dual 2gHz G5 with 1gb ram. PowerPoint is v11.1. Gon, > Ok so what you are saying is that I MUST have these fonts for my power > point [quoted text clipped - 4 lines] > to > the original version of PowerPoint? I'm just trying to be helpful by posting something that helped another mac user with (what sounds to me) a similar problem. This issue does appear to keep appearing on this mac powerpoint newsgroup. I don't work for microsoft. I'm not a mac user. I'm just trying to help a fellow powerpoint user with a problem. TAJ Greetings. I am not usually this dense about troubleshooting my own machine (and am just learning the google newsgroup)... I followed this thread and checked and re-checked my machine and none of the fonts you mention are anywhere to be found (either in English - e.g., Hiragino Kaku Gothic Pro - or the ProW#.otf versions). I also looked on the Microsoft install disk...nothing there either. I also checked my other Mac, did a search for these fonts (with the intention of copying them over), did not find them, but PP2004 opens fine with no error message about substituting fonts. I'm feeling quite stupid (I'm running a G4, System 10.3.8, Office 2004, in the USA). Help. Ken > user@domain.invalid. > [quoted text clipped - 93 lines] > > > > I'm running 10.3.7 on a Dual 2gHz G5 with 1gb ram. PowerPoint is v11.1. Hi Ken, I hope this helps but probably won't. When you searched, did you use Font Book in the Applications folder? I found four versions of the Hiragino Kaku font in my Font Book, enabled them, and was blissfully freed from the font sub error after that. Lewis > Greetings. I am not usually this dense about troubleshooting my own > machine (and am just learning the google newsgroup)... [quoted text clipped - 139 lines] > > > I'm running 10.3.7 on a Dual 2gHz G5 with 1gb ram. PowerPoint is > v11.1. I used Font Book to find the pesky Hiragino font(s)...but I have no Hiragino fonts either! I followed this chain but still not sure how to find or turn off this thing. Sorry for also being dense but can someone please explain again...how to fix this problem if you can not find Hiragino Kaku in Font Book? Thank you!!! Jennifer > Hi Ken, > [quoted text clipped - 164 lines] > > > > I'm running 10.3.7 on a Dual 2gHz G5 with 1gb ram. PowerPoint is > > v11.1. The font you'll need is Hiragino Kaku Gothic Pro W3. It ships w/Mac OS and I have it in my /System/Library/Fonts directory. Most of the filename is unfortunately in Japanese (but it shows up in Font Book in English). To see what the filename looks like go to http://docs.info.apple.com/article.html?artnum=25710 and look at the very bottom of the file. If you can't find it anywhere on your drive, perhaps it's best to just copy it from another Mac. If have the font file, but can't find the font in Font Book and it's not disabled, try adding the font using Font Book. If that doesn't work, you might be hitting a bug on Font Book or Mac OS. Try deleting (or moving to another dirctory) the com.apple.ATS.plist file (found in (home)/Library/Preferences). Then logout and back in. This has fixed the problem for me. This advice is mentioned at http://www.omug.net/mousepad/News.section/pages/reviewBE78229C0.html. If this STILL doesn't work (I've hit this before too where I whacked the above plist to no avail), you might have to delete your OS font cache. Apple discusses this on page 26 of http://images.apple.com/pro/pdf/L303878B_Font_TT_v4.pdf. I haven't personally tried the steps on p. 26 but I have successfully used Yasu (from http://www.jimmitchelldesigns.com/yasu.html) to fix my font adding weirdness. If you've finally got Hiragino Kaku Gothic Pro W3 added successfully and STILL are hitting "The MS P____ font is unavailable on your computer..." dialog in PPT, then try one more thing. Try re-adding MS PGothic.ttf (that's the font it's complaining about) using Font Book. This ships w/Office and you should be able to find it in your (home)/Library/Fonts directory. If you can't add it successfully, try the above steps again (whacking plist and font cache). Please do post if this helps. > I used Font Book to find the pesky Hiragino font(s)...but I have no > Hiragino fonts either! I followed this chain but still not sure how to [quoted text clipped - 184 lines] > is > > > v11.1. > The font you'll need is Hiragino Kaku Gothic Pro W3. YES - Thanks goodness. this solved the pesky little problem for me with PowerPoint. Only problem is that Photoshop CS2 barfs with a very similar kind of error when this font IS installed - it is trying to render it for its "here's a sample of the font" display in its font menus - and it has trouble with this one. So it pops up a message (frequently) saying "cannot complete the program request" or thereabouts. So now I have to enable this font to run PowerPoint and disable to run PS CS2. What a pain in the patoot. Anyone have any better ideas? And why, oh why, Great Gods of Microsoft, do you give a rat's .... ok, patoot - that this font is installed??? > > The font you'll need is Hiragino Kaku Gothic Pro W3. > [quoted text clipped - 5 lines] > (frequently) saying "cannot complete the program request" or > thereabouts. Does Photoshop offer the option of turning off font names displayed IN the font itself? If so, that might give you an easier workaround than having to continually enable and disable fonts. ================================================ Steve Rindsberg, PPT MVP PPT FAQ: www.pptfaq.com PPTools: www.pptools.com ================================================ I am so happy! I found them in my System/Library/Fonts folder, copied them and dragged them directly into Fontbook. Voila. Problem solved (with no error from PhotoShop, luckily). Thanks everybody! Thanks everyone! > > > The font you'll need is Hiragino Kaku Gothic Pro W3. > > [quoted text clipped - 15 lines] > PPTools: www.pptools.com > ================================================ Based upon TAJ Simmons advice, I enabled the "Hiragino Kaku Gothic Pro" font via Font Book (in Panther 10.3.7). It worked! Now i don't have that annoying prompt with PowerPoint 2004. Thank you and thank you to Google for finding this advice. Based upon TAJ Simmons advice, I enabled the "Hiragino Kaku Gothic Pro" font via Font Book (in Panther 10.3.7). It worked! Now i don't have that annoying prompt with PowerPoint 2004. Thank you and thank you to Google for finding this advice. |
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