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Mac Forum / Applications / PowerPoint / August 2008clip art gallery won't work
Version: 2008 Operating System: Mac OS X 10.5 (Leopard) Processor: intel Clip Art Gallery will not open. i cannot insert pictures from the clip art gallery. Any way to get it opened? I've deleted and reinstalled Office 2008 four times...and still this is happening. There isn't enough detail in your message to offer anything specific except: *Stop Deleting & Reinstalling* As you've proven repeatedly, it *rarely* corrects anything and will more likely make matters worse. That's a PC technique that just doesn't work & is an utterly unnecessary waste of time on a Mac. The files that may be causing any given issue aren't even touched by reinstalling [complex] apps. Based on what you've already been doing make sure you have also re-applied the 12.1.0 & 12.1.1 updates, repair disk permissions & restart your Mac after a 5-10 minute "rest". Then come back with specific details about your specific level of Leopard, how you're attempting you access the Clip Gallery and what exactly does/doesn't happen when you try... "Cannot Insert" discloses absolutely nothing of value, I'm afraid. Regards |:>) Bob Jones [MVP] Office:Mac On 7/11/08 4:01 PM, in article 59b53e6a.-1@webcrossing.caR9absDaxw, > Version: 2008 > Operating System: Mac OS X 10.5 (Leopard) [quoted text clipped - 3 lines] > gallery. Any way to get it opened? I've deleted and reinstalled Office 2008 > four times...and still this is happening. I am having the same problem. I have just upgraded to 2008. To get clipart from Microsoft I have been doing the following: Go to Micrsoft.com/clipart via safari, using Firefox under 2003 was causing problems. Find the clipart I want Press Download, this then initiates the download in Mac and the files are saved in in my download files with an extension of .cil When I select the .cil file it then attempts to download to my favourites in Powerpoint but instead of this happening sucessfully like it did for 2003, I get a 'Microsoft Clip Art Gallery has experienced a problem. After you send the microsoft error report, microsfto clip art gallery attempts to restart, but then you get a message - Clip Gallery can only be launched from office, click ok to quit. I have restarted PC (but not reinstalled) many times and the same occurs. If I also try and select FAVOURITES in Powerpoint-Clipart, message Microsfot Clip Art Gallery has experienced a problem (same as previous one). Selecting other clip art folders works fine. I have upgraded to 12.1.1 and 12.1.0 versions (although I am surprised to see that this error message does not show 12.1.1, but maybe powerpoint was upgraded) I have Leopard 105.4 (checked and I am not missing any updates) Can you help as it is critical I have this capability for my studies, otherwise it is back to 2003 and try and get a refund. Log appears below (not all in its entirety) Microsoft Error Reporting log version: 2.0 Error Signature: Exception: EXC_BAD_ACCESS Date/Time: 2008-08-07 19:50:09 +1000 Application Name: Microsoft Clip Gallery Application Bundle ID: com.microsoft.ClipGallery Application Signature: MScg Application Version: 12.0.0.071130 Crashed Module Name: Microsoft Clip Gallery Crashed Module Version: 12.0.0.071130 Crashed Module Offset: 0x000820ac Blame Module Name: Microsoft Clip Gallery Blame Module Version: 12.0.0.071130 Blame Module Offset: 0x000820ac Application LCID: 1033 Extra app info: Reg=en Loc=0x0409 > There isn't enough detail in your message to offer anything specific except: > [quoted text clipped - 25 lines] > > gallery. Any way to get it opened? I've deleted and reinstalled Office 2008 > > four times...and still this is happening. Hi Robyn - Your problem is a bit different... Try repairing permissions & see if that helps. The error seems to involve only the Gallery which shows the original version because it wasn't directly affected by the updates. HTH |:>) Bob Jones [MVP] Office:Mac On 8/7/08 6:01 AM, in article 9B89265F-07EB-43DF-AE80-7F964F48A6F7@microsoft.com, "robyn" > I am having the same problem. I have just upgraded to 2008. To get clipart > from Microsoft I have been doing the following: [quoted text clipped - 68 lines] >>> gallery. Any way to get it opened? I've deleted and reinstalled Office 2008 >>> four times...and still this is happening. When I download a clip art picture I receive an error box which reads "Attempt to open database file Clip Gallery User Database failed". I have Office X for Mac on an iMac with Leopard. Any suggestions? Thank you! |
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