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Mac Forum / Applications / PowerPoint / February 2007Powerpoint Just Disappears
I'm running Office 2004 on an iMac 24" Intel machine. While working on PowerPoint, the program just disappears from my desktop. There is no crash message, no nothing. There is a recovery file written to my hard drive and I can recover most of the work I had done, but then, a short while, it will do the same thing. It continues to do this throughout my PowerPoint session. When other programs crash, I always get the crash dialog were is asks you to either reopen, send, or close. However, with Powerpoint, I get nothing at all. I've deleted the preference files, but it makes no difference. Does anyone out there have any suggestions? Hi, This sounds like an old problem that was fixed in an update. From the PowerPoint Help menu use Check For Updates to make sure you have all of the updates installed. From the PowerPoint main menu choose About PowerPoint. You should see PowerPoint version 11.3.2 (061207) if your copy is up to date. -Jim Gordon Mac MVP Quoting from "lists@stevet.net" <lists@stevet.net>, in article 1170247210.631829.95110@k78g2000cwa.googlegroups.com, on [DATE: > I'm running Office 2004 on an iMac 24" Intel machine. While working > on PowerPoint, the program just disappears from my desktop. There is [quoted text clipped - 9 lines] > I've deleted the preference files, but it makes no difference. Does > anyone out there have any suggestions?  SignatureJim Gordon Mac MVP MVPs are not Microsoft Employees MVP info http://mvp.support.microsoft.com/ Thank-you for the response. However, I did update the software and it was working fine for a while. After about 3 hours of solid work, the behavior resumed. PowerPoint just disappears from the desktop. The program closes without warning and no error messages are presented. On Feb 1, 5:56 pm, Jim Gordon MVP <goldke...@WarmerThanWarmMail.com> wrote: > Hi, > [quoted text clipped - 32 lines] > MVPs are not Microsoft Employees > MVP infohttp://mvp.support.microsoft.com/ Hi, In that case I think it's time to break out DiskWarrior and let it have a go at your hard drive and see if there are some problems that need to be fixed. -Jim Gordon Mac MVP Quoting from "lists@stevet.net" <lists@stevet.net>, in article 1170686896.603552.78960@k78g2000cwa.googlegroups.com, on [DATE: > Thank-you for the response. However, I did update the software and it > was working fine for a while. After about 3 hours of solid work, the [quoted text clipped - 39 lines] >> MVPs are not Microsoft Employees >> MVP infohttp://mvp.support.microsoft.com/ SignatureJim Gordon Mac MVP MVPs are not Microsoft Employees MVP info http://mvp.support.microsoft.com/ Well, I've installed all updates to Office, I've deleted preference files, and I've run DiskWarrior. DiskWarrior did find some errors and fixed them, but the problem of PowerPoint just disappearing remains. The only step I've not done is to completely remove Office and reinstall. However, if anyone has any other suggestions, I'm listening. Steve On Feb 5, 9:25 am, Jim Gordon MVP <goldke...@WarmerThanWarmMail.com> wrote: > Hi, > [quoted text clipped - 57 lines] > MVPs are not Microsoft Employees > MVP infohttp://mvp.support.microsoft.com/ Hi, Since installing Office isn't too onerous (probably waiting for updates to download is the biggest drawback) I'd give the remove office and install fresh a try. The Remove Office utility is in Applications > Microsoft Office 2004 > Additional Tools > Remove Office folder. Double click the Remove Office utility. I would restart the computer after running the utility, and then empty the trash. The utility will keep your documents, email, calendar events, etc. -Jim Gordon Mac MVP Quoting from "lists@stevet.net" <lists@stevet.net>, in article 1171646763.111776.61000@m58g2000cwm.googlegroups.com, on [DATE: > Well, I've installed all updates to Office, I've deleted preference > files, and I've run DiskWarrior. DiskWarrior did find some errors and [quoted text clipped - 69 lines] >> MVPs are not Microsoft Employees >> MVP infohttp://mvp.support.microsoft.com/ SignatureJim Gordon Mac MVP MVPs are not Microsoft Employees MVP info http://mvp.support.microsoft.com/ Thanks for the reply, Jim. Well, I've done the Remove Office utility, reinstalled Office, reupdated Office and the problem is the same. Now, at least, I've been seeing the crash report pop up (the one that asks you to send to Apple). So, I have a crash report and a crash log - though I cannot understand what they are telling me. Is there anything else I can try? Steve On Feb 16, 8:49 pm, Jim Gordon MVP <goldke...@WarmerThanWarmMail.com> wrote: > Hi, > [quoted text clipped - 97 lines] > MVPs are not Microsoft Employees > MVP infohttp://mvp.support.microsoft.com/ |
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