Powerpoint 11.2.3 Hyperlink Causes Crash

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nels0360 - 02 Apr 2006 02:48 GMT

I created a hyperlink to a Word document on an autoshape. The Word
document is in the same folder as the presentation on a flash drive.
When I attempt to open up the Word file, Powerpoint crashes. I have
sent the error report to MS and I have the log file. The problem can
be repeated on other Macs as well.

This was not a problem before I installed the 11.2.3 update. I have
reinstall office and it worked before I updated to 11.2.3. Any ideas?

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Jim Gordon MVP - 02 Apr 2006 18:26 GMT

Hi nels,

Does the document open OK if you manually open it by double-clicking on
the file icon?

Have you run Apple's Disk Utility program to repair permissions and
verify the disk?

-Jim

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> I created a hyperlink to a Word document on an autoshape. The Word
> document is in the same folder as the presentation on a flash drive.
[quoted text clipped - 4 lines]
> This was not a problem before I installed the 11.2.3 update. I have
> reinstall office and it worked before I updated to 11.2.3. Any ideas?

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nels0360 - 07 Apr 2006 04:56 GMT

Yes, the file opens just fine when double clicked. I have repaired
permissions with the same result.

I get the feeling that it might have to do with the macro/virus
checking when opening the file. I turned that off in both Word and
Powerpoint with the same result though, so I'm not sure.

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Jim Gordon MVP - 19 Apr 2006 05:05 GMT

Hi again,

Apple made some changes that could affect how files work on mounted
volumes other than the startup disc.

Do you have Mac OSX version 10.4.6 installed?

-Jim Gordon
Mac MVP

> Yes, the file opens just fine when double clicked. I have repaired
> permissions with the same result.
>
> I get the feeling that it might have to do with the macro/virus
> checking when opening the file. I turned that off in both Word and
> Powerpoint with the same result though, so I'm not sure.

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Andrew Chiang [MSFT] - 26 Apr 2006 03:59 GMT

Hello,

Does the problem happen w/all links to all Word documents? Does it happen
if you make a text hyperlink instead of one on a shape? If you're still
hitting the crash, can you post or email me the crash log? (If you you're
going to email me, remove the online. part after the @ sign.)

One more thing to try. What happens if you create a new user account under
System Preferences > Accounts, switch over to that user and try again?

Andrew

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Mac Forum / Applications / PowerPoint / April 2006

Powerpoint 11.2.3 Hyperlink Causes Crash