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Mac Forum / Applications / PowerPoint / November 2005PowerPoint 2004 Help window problem
I just encountered a problem with the PowerPoint 2004 Help window. The window opens when I select PowerPoint Help and I can navigate the window normally but there is no close button. The only way I can close the help window is to quit the application and restart it. I checked both Word and Excel and they have developed the identical problem. This occurred sometime in the past 24 hours. I upgraded from OS X 10.3.8 to 10.3.9 last night. I believe the problem had already occurred but I am not absolutely certain. Any help(!?) will be greatly appreciated. -Joe Hi Joe- Did you run the Repair Disk Permissions utility after the update? If not, do that first... if so, do it again. Then Log out/in & see if that helps. Should the problem persist there may be a corrupt preference file. Post back with results as well as any other 'irregularities' you might notice. HTH |:>) CyberTaz, Thanks for the quick response. Repair Disk Permissions and Restarts did not help. New info: The window name bar that is normally at the top of the Microsoft Help window and includes the close button is missing and the Help window is "anchored" against the bottom edge of the main Mac Menu bar. The Help window can not be moved on the screen. This machine is set up in multi-user mode and my user is the only one that has this problem. (I am the administrator, BTW.) I agree that one of my preference files is probably corrupt. Could it be <com.microsoft.OfficeNotifications.plist> in my Library folder? Is this a preference file that I can delete that will be automatically replaced at next start-up? -Joe Hi Joe- I'm honestly not sure which it would be, but I don't think that would be it. The help gui is shared among the office apps & I don't believe it actually has a prefs file of its own. It might not even be a pref or plist in this case. Especially since the other accounts are OK it points to something at your specific user level. Vaguely similar behaviors have usually been corrected through permissions repair & reboots. Hopefully the thread will be read by someone who has experienced something along the same lines. I sure don't want to suggest anything I'm not confident in. You might try setting up an additional admin acct & se if the problem follows you there. If I come up with anything I'll let you know. Regards |:>) On 11/28/05 5:44 PM, in article 1133217866.500350.50610@g44g2000cwa.googlegroups.com, "Joe" <jaldrich@gvtc.com> wrote: > CyberTaz, > [quoted text clipped - 19 lines] > > -Joe Thanks for the pointer to the discussion over here, CyberTaz. > The window name bar that is normally at the top of the Microsoft Help > window and includes the close button is missing and the Help window is > "anchored" against the bottom edge of the main Mac Menu bar. A guess: it isn't really missing the title bar. Someone else had a problem where Help was squeezed up under something and they never realized it had a close button (for months). Try changing the resolution to something really weird (System Preferences, Displays), which will resize all the windows and move them around. If this is the same thing, then you should have access to the title bar. > I agree that one of my preference files is probably corrupt. Could it > be <com.microsoft.OfficeNotifications.plist> in my Library folder? As far as prefs go, the fast way to test--rather than trying to guess which one--would be to look in ~/Library/Preferences. There is a Microsoft folder in there. Drag the entire Microsoft folder to the desktop. (Quit all Office apps first!) The Microsoft folder in Prefs holds all the app-specific preferences, just by the way--the ones that are loose in the Prefs folder and start with com.microsoft deal with interactions of the app and the OS. >Is > this a preference file that I can delete that will be automatically > replaced at next start-up? Any prefs can be deleted (with the app quit) and will regenerate on re-launching the app, so far as I know. That's a Mac standard from far back, so I can't imagine the howls that would go up if there were precious prefs that didn't regenerate.  SignatureDaiya Mitchell, MVP Mac/Word Word FAQ: http://www.word.mvps.org/ MacWord Tips: <http://www.word.mvps.org/MacWordNew/> What's an MVP? A volunteer! Read the FAQ: http://mvp.support.microsoft.com/ The help window position preference is in user \ library \ preferences \ Microsoft \ com.Microsoft.office.prefs.plist If this issue is because of this, help in all office apps would show this problem. to regenerate this file: 1. quit all apps 2.drag this Preference file to finder 3. relaunch . Thanks, Priyanka > Thanks for the pointer to the discussion over here, CyberTaz. > [quoted text clipped - 35 lines] > back, so I can't imagine the howls that would go up if there were precious > prefs that didn't regenerate. Priyanka, Deleting the prefs file corrected the problem. I had a different problem sometime back that also called for regenerating one of the prefs files but there are so many I didn't want to begin prospecting without some guidance. Many thanks to you and everyone else who offerred their ideas. -Joe |
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