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Mac Forum / Applications / PowerPoint / September 2005PopwerPoint won't launch after installing the new update
Has anyone experienced this? The previous version was working OK (finally, after some troubleshooting here), but now the new version crashes right after the splashcreen. Your help is appreciated! Herbert Hi , Do you see this only with PPT or word and excel too ? Can you send me the crash log at Priyanka.Singhal@microsoft.com Thanks, Priyanka ---------------------------------------------------------- This posting is provided "AS IS" with no warranties, and confers no rights. > Has anyone experienced this? The previous version was working OK > (finally, after some troubleshooting here), but now the new version [quoted text clipped - 3 lines] > > Herbert This is how you can get the crash log : 1. Go into the Office folder under the folder where Office 2004 is installed 2. Start Microsoft Error Reporting, 3. Go to Microsoft Error Reporting->Preferences, uncheck Enable Microsoft Error Reporting 4. Command-Q out of Microsoft Error Reporting 6. launch PPT You should then get a dialog "The application PowerPoint quit unexpectedly..." w/the buttons Close, Report... and Reopen. Click Report. Copy the stuff inside Problem and system information paste it in a mail and email it to me. Many thanks, Priyanka > Hi , > Do you see this only with PPT or word and excel too ? [quoted text clipped - 12 lines] >> >> Herbert Hi Priyanka, Thanks for responding so quickly. I sent you an email with the requested info. I had a similar issue with PPT and fonts during the previous office upgrade, so I checked all font folders on my Mac at home and synched it with my Mac at work (the one with the problem), and boom, all is fine, PPT launches fine! This PPT font "pickyness" should not necessarily be left to the user to resolve. Mac users are traditionally "moving things around", "keeping the system slim" and "weeding stuff out" they (believe they) don't need. MS should EXPECT and assume that not all fonts are present in a users system, and if PPT needs them it should at least tell me so. Regards from Vienna, Austria, Herbert Hi , The "Missing Font" dialog that you see in new updated version, on launching PPT is a "warning" that some of the required fonts are missing. If you want to continue without them you can check the "don't show me this again checkbox " on the dialog and you will not see it again . There are 7 "required" fonts for PPT. They happen to be the default fonts across all our languages for notes, slides and outlines. For PowerPoint, they are (some will not show up in English in the dialog or PPT's font drop down): Arial MS PGothic PMingLiu Gulim Simsun Lucida Grande Hiragino Kaku Gothic Pro W3 [the filename for this isn't in English but it ships w/Mac OS] We're just popping up this dialog to inform the user that they're missing. If they're missing, it could cause bad behavior as described below. If you disable/remove any of them and are only dealing w/files that have Roman text, you're probably ok. Background info: If you open a presentation containing some font (call it foo) and your system doesn't have foo, the some other font will get substituted. If that font foo was an Asian font and you have a suitable Asian font on your system, it'll get substituted to that (let's call that bar). If you re-save the file, the font of that Asian text will get changed to bar, which to most is probably ok behavior. However, if you have no Asian fonts and nothing w/the right glyphs, all bets are off. It could get substituted to say Arial or Lucida Grande which doesn't have those glyphs. If you re-save, that Asian text is now in say Arial, which could render as "trash" or some invalid character. Thanks, Priyanka > Hi Priyanka, > [quoted text clipped - 13 lines] > Regards from Vienna, Austria, > Herbert |
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