Hello everyone,
I am planning to purchase a 15' MacBook Pro later this year (once
Leopard is released) and I wanted to hear some opinions about these
computers. Are all the issues that people are reporting (i.e. melting
batteries, screen warping, discolouration, extreme overheating,
MagSafe cord melting, etc.) really common or are they simply being
propagated overenthusiastically by the select few who experience
them?
Frankly, some of the issues sounded terribly frightening. I would not
want my $2000 laptop melting or shutting off arbitrarily after only
six months of use. On the other hand, I know a number of people who
are happy with their MacBooks and have not experienced any problems
with them, even after a number of years.
What is the chance that my MacBook Pro will experience any of the
aforementioned issues? Have most issues been resolved in recent
revisions of the MacBook Pro? I suppose that my warranty would cover
most, if not all, problems that could occur with the computer, but it
would still be a disappointment to experience any major problems with
a brand new laptop.
I will mainly be using the MacBook Pro for music recording, photo
editing, paperwork, and perhaps also gaming to a limited extent, but
most likely nothing that would push it to its limits; and I am not
into third party modifications, so I don't expect to cause any damage
to the computer myself.
Thank you in advance for replying.
Tom Harrington - 15 Oct 2007 21:15 GMT
> I am planning to purchase a 15' MacBook Pro later this year (once
> Leopard is released) and I wanted to hear some opinions about these
[quoted text clipped - 3 lines]
> propagated overenthusiastically by the select few who experience
> them?
The latter. I've been using a MacBook Pro since the first ones started
reaching users, and I've never even heard of most of the problems you
mentioned.
> Frankly, some of the issues sounded terribly frightening. I would not
> want my $2000 laptop melting or shutting off arbitrarily after only
> six months of use.
You do realize that Apple has warranties on their computers, right?

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BreadWithSpam@fractious.net - 15 Oct 2007 21:41 GMT
> > I am planning to purchase a 15' MacBook Pro later this year (once
> > Leopard is released) and I wanted to hear some opinions about these
> > computers. Are all the issues that people are reporting (i.e. melting
> The latter. I've been using a MacBook Pro since the first ones started
> reaching users, and I've never even heard of most of the problems you
> mentioned.
I had a PowerBook 15" for over 3 years and replaced it with
a MacBookPro 15 about 3 months ago after another update to
the hardware.
While the PB was not perfect - it was sent in under AppleCare
extended warrantee twice - it had none of the catastrophic
stuff you're talking about. (once was when the hard drive
died - that happens - and once was to replace the video
cable which wore out enough to be screwing with the display -
after almost 3 years of very heavy daily use)
The MBP has been perfect so far. The screen is amazing,
bright, uniform and sharp. Nothing's melting, no problems.
That said, for a notebook, especially one you're carrying
about, I do highly recommend getting AppleCare to extend
the warrantee out the full three years. They do a great
job and very fast. In both uses of AppleCare on my pBook,
I dropped the machine off at a local apple store and
Apple shipped it back to me at my office - both times I
had the machine back in my hands in three days.
I also highly recommend - not just for a notebook but
especially for one - very regular backups. At least
once per week, daily if possible. I use SuperDuper! to
clone my internal drives (on both of my machines - the
desktop and the notebook) daily.
No warrantee on any computer is a substitute for making
backups. At best, they may replace a drive (as they
did for me) but it's simply not possible for them to
replace the data.
So is it worth it? Nobody knows but you, since that's
subjective. Mine was worth every penny - to me.
(And, for what it's worth, that old powerbook is also
still in daily use by another family member)

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Lou Pecora - 15 Oct 2007 21:21 GMT
> Hello everyone,
>
[quoted text clipped - 5 lines]
> propagated overenthusiastically by the select few who experience
> them?
I can only speak from my use and my daughter's. I don't know the
statistics. We both got MacBook Pros last spring and have not had any
of the above problems. So far, I am very happy with mine and my
daughter loves hers. Battery life is better than I expected, too. You
might want to take out Apple Care for your new MBP. I did on my
daughter's laptop. It's about $300 (IIRC), but good for peace of mind.
If this is a computer you will be doing important things on (work or
serious hobby or family use (e.g. Photo)) that you *do not* want to
loose or be without for any length of time, then the extra expense is
worth it.

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-- Lou Pecora
Gregory Weston - 15 Oct 2007 22:58 GMT
> Hello everyone,
>
[quoted text clipped - 5 lines]
> propagated overenthusiastically by the select few who experience
> them?
The main thing to keep in mind, in any market, is that for the most part
satisfied customers are quiet customers. You almost never see people
popping up in public forums to cheer about the fact that their product
is acting exactly as expected. But people will at the drop of a hat
complain about something misbehaving.
> I will mainly be using the MacBook Pro for music recording, photo
> editing, paperwork, and perhaps also gaming to a limited extent, but
> most likely nothing that would push it to its limits; ...
Pretty much any computer Apple sells will meet those needs. You might
want to look carefully at the differences between the MB and the MBP and
see if you really find them compelling, because the price premium is
noticeable.
Jolly Roger - 16 Oct 2007 01:42 GMT
> I am planning to purchase a 15' MacBook Pro later this year (once
> Leopard is released) and I wanted to hear some opinions about these
[quoted text clipped - 3 lines]
> propagated overenthusiastically by the select few who experience
> them?
I've had my 15" MBP for almost a year and haven't had a single issue
with it yet. I love this machine!

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Shawn Hirn - 16 Oct 2007 04:45 GMT
> Hello everyone,
>
[quoted text clipped - 5 lines]
> propagated overenthusiastically by the select few who experience
> them?
I am an active member of a fairly large Mac Users Group. Several other
members have a MacBook Pro. I have a first generation MBP. I have no
complaints about the build quality of my MBP and I haven't heard anyone
else I know complain either.
> Frankly, some of the issues sounded terribly frightening.
There were some isolated incidents, but nothing widespread and nothing
that hasn't happened with some of Apple's competitors' laptops.
pwargan@gmail.com - 16 Oct 2007 08:15 GMT
> There were some isolated incidents, but nothing widespread and nothing
> that hasn't happened with some of Apple's competitors' laptops.
Yes. That is what I suspected. Thank you very much for the input. I
won't hesitate to buy one.
David Empson - 16 Oct 2007 07:01 GMT
> I am planning to purchase a 15' MacBook Pro later this year (once
> Leopard is released) and I wanted to hear some opinions about these
[quoted text clipped - 3 lines]
> propagated overenthusiastically by the select few who experience
> them?
I have the latest model 15" MacBook Pro (bought in July) and several
friends with earlier models. Three come to mind immediately, one of
which is about a year old and the other two about five months old. None
of us have experienced any of these problems. In a larger circle of
associates and my local user group, I've probably been in contact with
about ten MacBook Pros and two MacBooks, and I'm not aware of anyone
having major problems of these types.
The later models definitely run cooler than the earlier ones, which
suggests they have lower power consumption for normal use. They still
get hot under heavy processor and graphics load.
> Frankly, some of the issues sounded terribly frightening. I would not
> want my $2000 laptop melting or shutting off arbitrarily after only
> six months of use.
It sounds like battery problems are being dealt with by Apple replacing
the battery, and there are even reports that they are doing so outside
the one year warranty for those without AppleCare.
> On the other hand, I know a number of people who are happy with their
> MacBooks and have not experienced any problems with them, even after a
> number of years.
The MacBook has only existed since May 2006, so "a number of years" is a
bit misleading. Earlier models like the iBook are a completely
different beast.
The MacBook has the same basic power supply design as the MacBook Pro,
also involving a MagSafe connector. The only difference is a lower power
rating, which means a lower capacity battery and smaller power supply,
hence less potential heat. I expect the MacBook's MagSafe connector is
just as vulnerable to damage as the MacBook Pro, but the MBPro's one
might be at greater risk of melting when damaged, due to greater
current/power.
My solution: try to minimise bending of the cable around the MagSafe
connector. I have a spare power supply which I keep permanently hooked
up at work, and I'm intending to get another one for use on my desk at
home, so I'll only be uncoiling the portable one when I happen to use
the laptop somewhere else for long periods.
I'm waiting to see if Apple does release a revised power adapter before
getting another one. I already got bitten by them reducing the size of
the adapter soon after I bought my spare.

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David Empson
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pwargan@gmail.com - 16 Oct 2007 08:18 GMT
> The MacBook has only existed since May 2006, so "a number of years" is a
> bit misleading. Earlier models like the iBook are a completely
> different beast.
Very true, excuse me for the mistake. I was refering to people who
have purchased the computers when they initially came out. It seemed
like it was longer ago than it really was.
> My solution: try to minimise bending of the cable around the MagSafe
> connector. I have a spare power supply which I keep permanently hooked
[quoted text clipped - 5 lines]
> getting another one. I already got bitten by them reducing the size of
> the adapter soon after I bought my spare.
Thanks very much for the thoughtful reply. I don't think there's any
reason for me to worry about all this, now that I've read all these
replies, I will just buy one with the extended warranty. I can't go
wrong with that.
Mark Conrad - 17 Oct 2007 20:50 GMT
> What is the chance that my MacBook Pro will experience any of the
> aforementioned issues?
Not likely.
I have the most recent MacBook Pro, with 4 GB of ram, 7200 int' drive,
plus a bus-powered LaCie 200 GB "Little Big Disk", with its FW800, USB
2.0, and FW400 ports.
Nice on-the-road ext' drive, when no AC power is handy.
Push MacBook Pro very hard, transferring 80 GB files to the external
FireWire 800 drive, running CPU intensive $1,200 Vista medical dictation
software. (Dragon NaturallySpeaking version 9.5 for Vista)
For months I abused that Mac, and we all know that heat is the enemy of
electronics - - - nothing bad happened though.
To prolong the Macs life, recently I installed a freeware utility on the
Mac side of things, a util' named "smcFanControl".
When I anticipate a "hot" session, I manually speed up the MacBook's
fans, from their idling speed of 2000rpm, to 6000rpm.
Fortunately the fans are not very noisy, so they do not degrade my
dictation software, which is very sensitive to outside noise.
Neat thing is that I can restart into Vista, and the fans stay revved up.
I _always_ buy the 3 year extended warranty, because the packed-in
construction of battery operated portables in general makes them more
susceptible to heat related problems, whether they are Macs _or_ PCs.
That reminds me, I gotta send in a donation to the guy who created the
free fan control util', because I believe in encouraging people like
that.
Mark-
BreadWithSpam@fractious.net - 17 Oct 2007 23:02 GMT
> I have the most recent MacBook Pro, with 4 GB of ram, 7200 int' drive,
> plus a bus-powered LaCie 200 GB "Little Big Disk", with its FW800, USB
> 2.0, and FW400 ports.
> Nice on-the-road ext' drive, when no AC power is handy.
I have a LaCie Mobile Drive USB2.0 and was using it for
on-the-road backups and other data transport. With my
old Powerbook, the USB port alone didn't provide enough
power for the drive to run - I had to use the auxiliary
usb->power cord (using both my USB ports) on that machine
to make it work.
On my current MacBookPro, the drive worked just fine
being powered off of the one USB that it was plugged
into for data. No aux. cord necessary. I've since
given the drive away to a Windows user.
I also still use an ancient 20GB iPod (1st gen) with
its firewire as a mobile backup drive. The audio port
on it died a long time ago, but it makes a very decent
means to back up essential data away from home desktop
ac-powered drives.
That LaCie Little Big Disk looks rather large and
cumbersome to carry about, but it's very cool that
it can run off the firewire power alone. I think my
next on-the-road backup drive is going to be one of
the OWC Mercury On-The-Go bus-powered firewire drives.

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Mark Conrad - 18 Oct 2007 18:29 GMT
> That LaCie Little Big Disk looks rather large and
> cumbersome to carry about...<snip>...
Yeah, that is what I do not like about it.
Drive size is almost as big as my hand.
However all its weight is in its "outside" heat sink, which means I can
pound the heck out of it with half-hour transfers of 80 GBs using the
FireWire 800 connection, without cremating the drive from excessive heat.
Plus the drive is good for hammering nails.
For less demanding work, I use the much smaller and lighter 100 GB
Porsche FW400 drive, which is small enough to fit in a man's shirt
pocket. (a FireWire 400 bus powered drive)
I carry my 15" MacBook Pro in one of those heavy duty armored
briefcases, which is almost as small as a regular briefcase.
You know, the kind you throw on the floor to stand on, to reach a high
shelf. (and I weigh over 200 pounds)
So far, nary a scratch or finger mark on the MacBook.
Mark-
C J Campbell - 18 Oct 2007 23:42 GMT
> Hello everyone,
>
[quoted text clipped - 5 lines]
> propagated overenthusiastically by the select few who experience
> them?
The batch of defective batteries was recalled and replaced. My 17"
screen has not warped. All MacBook Pros that I have seen have screens
that when closed appear to come up slightly at the corners. Since it is
the same amount on both sides, I would not call that warping, but
something inherent in the design. The screen itself may be deliberately
slightly convex in order to give a wider field of view. I have not seen
any discoloration on any of our MacBooks. I consider all Mac laptops to
be too warm to hold directly on the lap comfortably. Apple recalled a
bunch of MagSafe cords and pulled them all off the shelves. Presumably
they will be replaced by a newer model. We have had no problem with
ours.
They have not been problem-free. My personal MacBook Pro has been in
twice: once for a bad disk drive (a fairly common problem in laptops,
and I am not looking forward to the new nano-technology that Toshiba
recently announced; I figure it is just one way to make the things more
fragile) and once for a physically busted ExpressCard slot. Both were
repaired under warranty, but it took longer than it should have both
times. In general, Apple does not win a lot of points from me on
customer service, but it is adequate.
The MacBook Pro is exactly what it claims to be -- a laptop computer
with a thin profile. That means your lap is touching the parts that get
hot and the computer is not as rugged as, say, a TEMPEST certified
mil-spec combat computer. I like the MacBook Pro a lot and am not about
to give mine up.

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Sharon Fink - 20 Oct 2007 20:01 GMT
> Hello everyone,
>
[quoted text clipped - 24 lines]
> into third party modifications, so I don't expect to cause any damage
> to the computer myself.
> Thank you in advance for replying.
I've had my MBP since October of last year and have had no problems with
it. I've been so pleased that I hardly use my Windows desktop these days
and will likely replace that machine with an iMac.
I think that all ultra thin styles in portable computing run warmer than
heavier laptops but have not experienced anything excessive with the
MBP. My battery hasn't shown any problems - hours of operation or
physical oddities. My right side fan been running louder than normal
this past week but it doesn't come on often (one particular game causes
it) and it still blows air when it is running. I will probably take it
in to have it checked before this year is gone.
I went ahead and purchased AppleCare a few months after getting the MBP.
Half of that decision was due to the type of usage laptops are exposed
to and the other half due to reading the problems at the forums. Having
Applecare should be beneficial in obtaining satisfactory resolution to
hardware issues that might crop up past the factory one year warranty.
Hope this helps,

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