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Mac Forum / General / Portable Macs / August 2006



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Apple's battery recall for G4 portables

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Martin Trautmann - 25 Aug 2006 10:18 GMT
After Dell had announced a battery recall recently (probably cells built
by Sony), now Apple announced a recall.

Here's the serial numbers of the batteries:

iBook G4 12":  A1061  ZZ338* - ZZ427*
                     3K429* - 3K611*
                     6C519* - 6C552*

PB G4 12":     A1079  ZZ411* - ZZ427*
                     3K428* - 3K611*

PB G4 15":     A1078  3K425* - 3K611*
            & A1148  6N530* - 6N551*
                     6N601*

If you got one of those, ask for a new one at

https://support.apple.com/ibook_powerbook/batteryexchange/index.html

- Martin
cjcampbell - 25 Aug 2006 10:25 GMT
> After Dell had announced a battery recall recently (probably cells built
> by Sony), now Apple announced a recall.

Lucky for me I have a PB G4 17." I don't return to the US until
November and my nearest Apple reseller might as well be on Mars.
Garner Miller - 25 Aug 2006 14:37 GMT
> After Dell had announced a battery recall recently (probably cells built
> by Sony), now Apple announced a recall.

Yep, made with the same bad Sony cells that were used in the Dell
batteries.  Between this, the rootkit CDs, and the general in-the-toilet
quality, I don't believe I'll be deliberately purchasing any Sony
products in the near future.

Our iBook G4's battery falls within the recall range, so I filled the
form out on the website to get a new battery on the way.  It wouldn't
accept the battery's serial number (a ZZ343xxxxxx serial), so I had to
call Apple support up.  

The menu option for the Battery Recall (option 5) first gave me a
message telling me I could do this on the web site, then forwarded me to
support.  A few seconds later, I get a fast busy signal.

So I try it a few minutes later, and this time, another recording comes
on, saying something to the effect of, "As of August 1, 2005, support by
telephone is no longer available.  Support must be done through chat.  
Go to [something].info.apple.com and click the 'Contact an Agent' link."

Hmm.... I haven't heard a .info.apple.com address in a long time.  And,
of course, the link they gave was a dead one.  Grrr.  So I hang up and
try one more time, this time just going to the regular iBook support
people.  They must have been *swamped* -- it took literally half an hour
before someone picked up.  He was able to help me, though, manually
putting my serial number into the system.  All told, I was on the phone
for about 50 minutes.  My support agent said it was the busiest evening
he's ever seen.

I mentioned to him that the voice menu options for the battery recall
were all dead ends, and the web site was blocking valid serial numbers
from the recall.  I suggested he might want to contact someone to check
that out, as it would lighten their call load.  (Of course, that's job
security for him, so....)

Anyway, I got the battery ordered, but it sure would have been easier if
the web form had just worked properly in the first place.
Ilgaz Öcal - 25 Aug 2006 16:17 GMT
> Yep, made with the same bad Sony cells that were used in the Dell
> batteries.  Between this, the rootkit CDs, and the general
> in-the-toilet quality, I don't believe I'll be deliberately purchasing
> any Sony products in the near future.

First of all this has nothing to do with Sony entertainment division
(they are indeed stupid) and secondly you may be surprised that Lithium
battery risks were always talked about in recent years. Not just about
Sony or any brand, it is a common problem for lithium technology.

Rootkit surprised nobody as that stupid division tried to SUE the Sony
electronics division for producing CD-R recorders for computers. BTW It
was a rumor in entertainment industry having very valid people talking
about it.

I bet there are many old timer electronic users (like me) thinking
laptop/cell phone batteries should be used completely before charging,
like Ni Cad batteries. Interestingly, they should be charged before
they are completely empty which will prolong their lives.

It is interesting read for those interested, it even speaks about
keeping unused batteries in refrigerator:
http://www.answers.com/topic/lithium-ion-battery
(it is basically wiki based commercial site giving more info from other sites)

Look what it says:
"Li-ion batteries do not suffer from the memory effect, but they are
not as durable as nickel metal hydride or nickel-cadmium designs and
can be extremely dangerous if mistreated."

I understand the Sony technology used in those batteries makes them
more powerful/durable but more risky same time. Well we can't move to
anything else, nobody would dare to ship NiCad batteries for consumers
who got used to charging their batteries whenever it comes to their
minds.

Also Cadmium is still an amazing risk for environment.

Sony can no longer produce top quality stuff since they almost went out
of business because those amazing quality products having excellent
technology were too expensive. I am using a FH-717R deck based mini
audio system for 11 years now. I sure remember it was really expensive
compared to other stuff.

Ilgaz
Martin Trautmann - 25 Aug 2006 17:13 GMT
>  I bet there are many old timer electronic users (like me) thinking
>  laptop/cell phone batteries should be used completely before charging,
>  like Ni Cad batteries.

... but for a very different reason.

>  Interestingly, they should be charged before
>  they are completely empty which will prolong their lives.

Which ones now, Li-Ion or NiCd?

"In contrast to nickel-based batteries that require full discharges to
keep the battery healthy, lithium ion batteries are better with
frequent, shallow discharges before charging again."

I don't think that this is right. I read claims that only a certain
limit of charge cycles is applicable for Li-Ion - and even a partial
charge cycle will count (almost) as a full charge cycle.

>  Look what it says:
>  "Li-ion batteries do not suffer from the memory effect, but they are
>  not as durable as nickel metal hydride or nickel-cadmium designs and
>  can be extremely dangerous if mistreated."

Different reasons - they degrade just by age. After two years, about
80 % are left, and there's not much to do after five years, even without
usage.

That's completely different than Lithium throw away cells which have a
very high reputation for long time storage.

The charge and discharge logic for thos batteries is pretty simple. You
may charge up to a certain level fast, while the final charge should be
done with smaller currents. There's a certain voltage limit per cell
which never must be exceeded. There's a certain deep discharge level
which will damage the cell. Batteries don't like high temperatures.
But while these limits have to be maintained per cell, which is why
there's lots of charge and discharge control within the battery pack, it
seems to be pretty easy.

For iBooks 10.8 V you have 3 * 3.6 V in series - and every one has to be
ok.

For NiCd you had e.g. 14.4 V, which is 12 * 1.2 V cells in series. NiCd
may be discharged down to 1 V per cell - thus 12 V here for the full
pack are still ok. It's not even bad when you discharge the cell
completely down to 0 V. But at this moment, when other cells in this
series are still stronger, it may occur that the cell voltage of the
weakest cell is reverted - and this will damage the cell significantly.
It won't do much harm, other than a little bit of heat. But you'll never
again be able to obtain the full capacity, since this single, damaged
cell will loose its capacity very fast again when discharging.

So a deep discharge of the NiCd is more or less ok. But for Li-Ion you
have to take care that both charge and discharge of each cell is within
the limits.

However, what went wrong here: As far as I know there's some unwanted
impurities within these Sony cells - some kind of unwanted metal which
came in within the production process. This is the claimed reason why
the cells here failed that dramatically (cpsc named 9 cases for Apple, while
there's a video of the burning Dell laptop which happened within a
conference).

LiIon offers higher capacity than NiMH - and this one has higher
capacity than NiCd, which again is superior to Lead Acid, just to name
the most common. It's almost the inverse order, concerning ease of use
and price.

LiIon is good for current Laptops. It's bad when you won't obtain spare
batteries after the next 5 years. And it's bad when you can't exchange
the battery at all (e.g. iPods, even worse for the iPod Nano).

LiIon had some heavy accidents e.g. within mobile phones (sometimes
claimed due to 3rd party batteries). So LiIon per se is not critical.
However, when the battery itself is faulty, you can't do much against
it. You can't even trust so called quality labels, such as Sony here.
But what's your alternative?

I don't see any for laptops. There's not much for mobile phones. There's
not much for higher level mp3 players. I see most choice e.g. for
digital cameras, which can be driven either by Li-Ion or standard AA
cells (NiMH most of the times now).

>  Also Cadmium is still an amazing risk for environment.

'amazing' may be the wrong term - I'd say it's frightening. Fortunately,
mercury is gone by now from most of the batteries. Nickle Metal Hydride
is better than Nickle *Cadmimum*. But still Nickle is bad enough -
batteries should be collected and returned. Is this the common standard
in the US, too, to return them within every shop?

- Martin
Garner Miller - 25 Aug 2006 17:39 GMT
> "In contrast to nickel-based batteries that require full discharges to
> keep the battery healthy, lithium ion batteries are better with
> frequent, shallow discharges before charging again."
>
> I don't think that this is right.

Well, it is.

> I read claims that only a certain
> limit of charge cycles is applicable for Li-Ion - and even a partial
> charge cycle will count (almost) as a full charge cycle.

No, that's not the case at all.  A typical lithium-ion battery will
handle 300-500 *full* discharge/charge cycles.  Two half-discharges
would equal a full one; probably even less, as a deep-discharge is very
rough on a lithium-ion battery.

Take a look at the link I posted earlier in this thread, which explains
it better than I can:
http://www.batteryuniversity.com/parttwo-34.htm
Martin Trautmann - 25 Aug 2006 17:51 GMT
>  In article <slrneeu8e5.lgq.t-use@ID-685.user.individual.de>,
>
[quoted text clipped - 5 lines]
>
>  Well, it is.

> > I read claims that only a certain
> > limit of charge cycles is applicable for Li-Ion - and even a partial
[quoted text clipped - 4 lines]
>  would equal a full one; probably even less, as a deep-discharge is very
>  rough on a lithium-ion battery.

Ah, thanks for clarification. I must have learned it wrong somewhere.

Even http://www.apple.com/batteries/ claims:

"A charge cycle means using all of the battery?s power, but that doesn?t
necessarily mean a single charge. For instance, you could listen to your
iPod for a few hours one day, using half its power, and then recharge it
fully. If you did the same thing the next day, it would count as one
charge cycle, not two, so you may take several days to complete a cycle.
Each time you complete a charge cycle, it diminishes battery capacity
slightly, but you can put both notebook and iPod batteries through many
charge cycles before they will only hold 80% of original battery
capacity."

I remembered, it was a BAD advice to plug in the notebook after every
discharge. Now I learn that this is the recommended behavior, while it's
bad to discharge the battery below 40 %.

- Martin
Ilgaz Öcal - 25 Aug 2006 23:57 GMT
>> I read claims that only a certain
>> limit of charge cycles is applicable for Li-Ion - and even a partial
[quoted text clipped - 8 lines]
> it better than I can:
> http://www.batteryuniversity.com/parttwo-34.htm

I should really take a look at those pages/site before PowerBook
battery recall or Dell recall made me read those Wiki etc entries.

Can't believe how much time I spent needlessly using batteries until
they are empty. :)

Ilgaz
Ilgaz Öcal - 25 Aug 2006 23:56 GMT
>  But still Nickle is bad enough -
> batteries should be collected and returned. Is this the common standard
> in the US, too, to return them within every shop?
>
> - Martin

By Standard, they should be -of course- returned to some organisation,
whole Earth has that standard.

The problem is there people not aware about how dangerous Cadmium is or
doesn't have a clue about underground water etc. Believe or not, some
simply doesn't care. The "real life" unfortunately.

Ilgaz
Garner Miller - 25 Aug 2006 17:33 GMT
> > Yep, made with the same bad Sony cells that were used in the Dell
> > batteries.  Between this, the rootkit CDs, and the general
[quoted text clipped - 3 lines]
> First of all this has nothing to do with Sony entertainment division
> (they are indeed stupid)....

I'm fully aware of that.  Their hardware (both computer and
home-entertainment equipment) has turned to utter crap over the past
couple of years, which has kept me away from it. The rootkit fiasco has
kept me from their entertainment division.  What's left?

> I bet there are many old timer electronic users (like me) thinking
> laptop/cell phone batteries should be used completely before charging,
> like Ni Cad batteries. Interestingly, they should be charged before
> they are completely empty which will prolong their lives.

Correct.  Deep-discharging a lithium battery will shorten its life more
than multiple partial-discharges.  The complete opposite of the old
nickel-based batteries.

Battery University's page on lithium is also excellent:
http://www.batteryuniversity.com/parttwo-34.htm
Julia - 26 Aug 2006 02:34 GMT
> Our iBook G4's battery falls within the recall range, so I filled the
> form out on the website to get a new battery on the way.  It wouldn't
> accept the battery's serial number (a ZZ343xxxxxx serial), so I had to
> call Apple support up.  

My iBook G4 battery's serial number also falls within the recall range,
and when I tried to fill out the online form, like you I got a "not
valid" error message. But when I called the tech support number listed
on the page, it worked, and after a 25-minute hold, I was told that even
though the serial number fell within the recall range, Apple had
determined that some of those batteries were not in fact made by Sony,
and so are not part of the recall.

I accepted the explanation, but now I'm wondering who was right -- my
support tech or yours? (One possible point in my favor -- I was able to
get through using the specific battery recall option on the phone menu
rather than the general support number.)
Richard Chang - 26 Aug 2006 13:45 GMT
> My iBook G4 battery's serial number also falls within the recall range,
> and when I tried to fill out the online form, like you I got a "not
[quoted text clipped - 3 lines]
> determined that some of those batteries were not in fact made by Sony,
> and so are not part of the recall.

 Apple updated their web pages. Nows some of the serial numbers have
additional qualifications. For the A1061 model for the 12" iBook B4, it
says: "6C519 - 6C552 ending with S9WA, S9WC or S9WD". My serial number
falls within the range but ends with S9YD, so I guess we are not subject
to the recall.

-R.
Julia - 26 Aug 2006 16:51 GMT
> > My iBook G4 battery's serial number also falls within the recall range,
> > and when I tried to fill out the online form, like you I got a "not
[quoted text clipped - 11 lines]
>
> -R.

Ahh, thanks for that! They must have just updated that page -- I did all
this Friday evening. I myself am an S9ZD, so apparently really and truly
out of the woods. So good to know!
Barry Margolin - 26 Aug 2006 02:34 GMT
> After Dell had announced a battery recall recently (probably cells built
> by Sony), now Apple announced a recall.
[quoted text clipped - 11 lines]
>              & A1148  6N530* - 6N551*
>                       6N601*

Can the battery be removed while the Mac is running, as long as the
power adapter is plugged in?  Or must I shut down in order to check the
battery serial number?

Signature

Barry Margolin, barmar@alum.mit.edu
Arlington, MA
*** PLEASE post questions in newsgroups, not directly to me ***
*** PLEASE don't copy me on replies, I'll read them in the group ***

Blackjack Joe - 26 Aug 2006 08:14 GMT
> > After Dell had announced a battery recall recently (probably cells built
> > by Sony), now Apple announced a recall.
[quoted text clipped - 15 lines]
> power adapter is plugged in?  Or must I shut down in order to check the
> battery serial number?

I removed my battery on my PB-G4 Al while running with no problems, but
it might be easier to do while the PB is sleeping

Signature

Address in header is dead, please use:

netuse2 <at> jkonton <dot> best <dot> vwh <dot> net

Please excuse the munging, but after receiving thousands of emails
with the swen virus due to usenet email harvesting...

Martin Trautmann - 26 Aug 2006 09:26 GMT
>  Can the battery be removed while the Mac is running, as long as the
>  power adapter is plugged in?  Or must I shut down in order to check the
>  battery serial number?

yes, you can - but on your own risk.

The computer may run without. But pulling around on parts such as the
battery may cause interrupts on the power plug by accident - and there's
no buffer left.

Apart from that, you'll have to check for the serial number of the Mac
anyhow. You could lift the keyboard while running. But again, on your
own risk...

- Martin
Lara - 26 Aug 2006 13:07 GMT
[removing battery to check its serial number while running]

> Apart from that, you'll have to check for the serial number of the Mac
> anyhow.

The Apple System Profiler takes care of that here. Under Hardware
Overview.

Lara
Garner Miller - 26 Aug 2006 14:01 GMT
> [removing battery to check its serial number while running]
>
[quoted text clipped - 3 lines]
> The Apple System Profiler takes care of that here. Under Hardware
> Overview.

Or "About this Mac," and click on the OS X version number twice.
Marc Heusser - 26 Aug 2006 09:27 GMT
> Can the battery be removed while the Mac is running, as long as the
> power adapter is plugged in?  Or must I shut down in order to check the
> battery serial number?

It can certainly be removed - just be careful not to unplug it - even
though the journalled file system usually starts up with any hickups
even after power failure.
You'd have to run it without battery anyway if you want to be safe until
the new one arrives :-(

Marc

Signature

Switzerland/Europe
<http://www.heusser.com>
remove CHEERS and from MERCIAL to get valid e-mail

Mr. Uh Clem - 26 Aug 2006 02:58 GMT
> After Dell had announced a battery recall recently (probably cells built
> by Sony), now Apple announced a recall.
[quoted text clipped - 3 lines]
> iBook G4 12":  A1061  ZZ338* - ZZ427*
>                       3K429* - 3K611*

Got a replacement battery for my G3 iBook last December.  Back it goes.
Too bad it's not the original pack instead.  :-/

Signature

Clem
"If you push something hard enough, it will fall over."
             - Fudd's first law of opposition

 
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