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Mac Forum / General / Portable Macs / May 2004



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is AppleCare worth it?

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Project Apollo - 16 May 2004 17:26 GMT
My PowerBook 17 will be one year old in June. I am thinking about
whether or not to pay $349 for extended AppleCare. I am planning on
keeping the machine until a PowerBook G5 is available, which looks to be
about a year from now (or more) by my uninformed guess.

$349 is very expensive for an extended warranty. I bought it once before
on a PowerBook 2400 and never used it. I've used Macs since 1985 and
only had one problem that required service - a blown serial port on a
Classic many years ago, which was my fault. However, Apple hardware
seems a bit less sturdy than the Apple of the 80's and 90's. I dont want
to blow $349, but I also dont want to get stuck with a $3000 paperweight
if disaster strikes and the cost of repair is prohibitive.

Just wondering what other Apple portable users think.
Peter Verdon - 16 May 2004 18:16 GMT
> I dont want to blow $349, but I also dont want to get stuck with a $3000
> paperweight if disaster strikes and the cost of repair is prohibitive.
>
> Just wondering what other Apple portable users think.

The general consensus here seems to be that you should buy the warranty. I'm
not sure myself, I plan to do as you have done and see at the end of the
year how reliable it seems. I have seen a lot of people with problems on
the 'Net, but of course that's because they're the ones who post. We rarely
hear from the millions of happy users with 100% reliable Macs.

Pete
Howard Shubs - 16 May 2004 19:45 GMT
> The general consensus here seems to be that you should buy the warranty. I'm
> not sure myself, I plan to do as you have done and see at the end of the
> year how reliable it seems. I have seen a lot of people with problems on
> the 'Net, but of course that's because they're the ones who post. We rarely
> hear from the millions of happy users with 100% reliable Macs.

Buy it for portables and other things which you'll move around a lot.  
My Wallstreet has paid back the cost of AppleCare 3 or 4 times over.  I
wouldn't pay it for desktop machines, though.

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Thomas Reed - 16 May 2004 18:19 GMT
> My PowerBook 17 will be one year old in June. I am thinking about
> whether or not to pay $349 for extended AppleCare.

The general consensus seems to be: for a desktop Mac, no, for a laptop,
yes.  Laptops get more abuse, and thus have a higher likelihood of
having problems.  But if you're not planning on long-term use of the
machine and it's showing no signs of problems, maybe it's not
worthwhile for you.  You're the only one who can make that decision.

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-Thomas

<http://www.bitjuggler.com/>

Steve W. Jackson - 16 May 2004 18:26 GMT
:> My PowerBook 17 will be one year old in June. I am thinking about
:> whether or not to pay $349 for extended AppleCare. I am planning on
[quoted text clipped - 10 lines]
:>
:> Just wondering what other Apple portable users think.

If I asked whether your automobile insurance policy is worth what you
pay for it, what would your answer be?

To me, AppleCare is like my auto insurance.  For my car, it's something
I want to pay as little for as possible -- and money that I hope is
simply thrown to the wind, as it were.  I hope never to have need of
what it provides, but I would not dare be without it.

The cost of my Powerbook is obviously far less than my car.  But in the
modern computer-centric world, you have to judge what the costs (not
just in money) would be if you needed the service and didn't have it.  
Only you can decide.  For me, having made my Powerbook my primary
system, I am glad that I purchased it with the system and hope that I've
merely wasted $349 when it's all over.

= Steve =
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Steve W. Jackson
Montgomery, Alabama

Gregory Weston - 16 May 2004 19:39 GMT
> :> Just wondering what other Apple portable users think.
>
> If I asked whether your automobile insurance policy is worth what you
> pay for it, what would your answer be?

That it's mandatory. ;)

But the analogy is correct. It's insurance, and should be evaluated like
any other non-mandatory insurance option you have available.

G

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Barry Margolin - 16 May 2004 20:28 GMT
> > :> Just wondering what other Apple portable users think.
> >
[quoted text clipped - 5 lines]
> But the analogy is correct. It's insurance, and should be evaluated like
> any other non-mandatory insurance option you have available.

I buy car, medical, and homeowner insurance because they protect against
disasters that can be *really* expensive -- replacing a totalled or
stolen car costs $20K, and I'd hate to be hit with that expense out of
pocket.

Replacing a laptop computer, on the other hand, is much less expensive,
and some of us do it as a routine matter every few years even when the
old machine is working OK (we also replace cars, but we typically sell
the old one or get a trade-in deal -- you probably can't get much for a
4-5 year old computer).

That said, most of the recommendations for purchasing the extended
warranty for a laptop mention that it's because they get moved around
alot.  I mostly use my laptop as a replacement for a desktop; I take it
with me on trips maybe 3 or 4 times a year, and then it just sits in the
hotel room once I get there.  Do you think this is stable enough that
Applecare is unnecessary?

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Barry Margolin, barmar@alum.mit.edu
Arlington, MA
*** PLEASE post questions in newsgroups, not directly to me ***

Charles - 16 May 2004 20:52 GMT
> I mostly use my laptop as a replacement for a desktop; I take it
> with me on trips maybe 3 or 4 times a year, and then it just sits in the
> hotel room once I get there.  Do you think this is stable enough that
> Applecare is unnecessary?

I have never had a repair an Apple desktop, but every Apple laptop has
needed three of four repairs. And at least one of those was a
replacement logic board on each laptop. I only take three or four trips
a year too. Applecare certainly paid for itself on each laptop.

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Charles

Barry Margolin - 16 May 2004 22:32 GMT
> > I mostly use my laptop as a replacement for a desktop; I take it
> > with me on trips maybe 3 or 4 times a year, and then it just sits in the
[quoted text clipped - 5 lines]
> replacement logic board on each laptop. I only take three or four trips
> a year too. Applecare certainly paid for itself on each laptop.

I'm on my third or fourth laptop over the past ~15 years, and I don't
think I've *ever* had to repair one.  I bought Applecare for the first
couple, but have since stopped.  The only Applecare that ever paid for
itself was the contract I bought on an Apple monitor -- it got replaced
3 or 4 times (the replacements were clearly refurbs, so they didn't last
very long either).  But when I finally replaced the CRT with an Apple
LCD display, I didn't bother with Applecare for that, either.

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Barry Margolin, barmar@alum.mit.edu
Arlington, MA
*** PLEASE post questions in newsgroups, not directly to me ***

Charles - 16 May 2004 23:08 GMT
> I'm on my third or fourth laptop over the past ~15 years, and I don't
> think I've *ever* had to repair one.  

Were any of them Duos or a Dual USB iBooks? :(
Those were the ones that needed the most service.

I just got a new Powerbook 12. Love it. I hope it never needs a
repair!!! Based on the past I will be getting Applecare for this one.

Signature

Charles

Paul Nevai - 17 May 2004 01:03 GMT
Charles <fort@his.com.remove.invalid> aszonygya:

:> I mostly use my laptop as a replacement for a desktop; I take it
:> with me on trips maybe 3 or 4 times a year, and then it just sits in the
[quoted text clipped - 5 lines]
:replacement logic board on each laptop. I only take three or four trips
:a year too. Applecare certainly paid for itself on each laptop.

BUT BUT BUT all my Apple monitors [the old fashioned ColorSync and not the
LCD] needed to be repaired so I always used my AppleCare even if my DeskTops
themselves never broke. /PaulN

P.S. I never ever buy care packages except with my computers. I also have
computer insurance covering all my computers for fire etc.
Project Apollo - 16 May 2004 20:58 GMT
> That said, most of the recommendations for purchasing the extended
> warranty for a laptop mention that it's because they get moved around
> alot.  I mostly use my laptop as a replacement for a desktop; I take it
> with me on trips maybe 3 or 4 times a year, and then it just sits in the
> hotel room once I get there.  Do you think this is stable enough that
> Applecare is unnecessary?

I leaning towards not buying it for 2 reasons: 98% of the time, my
PowerBook sits on my desk and travels rarely. Secondly, I dont plan on
keeping it forever. I want a PowerBook G5 and will probably order one
when they are announced. I figure I'll have this PowerBook for another
year or so, and I think it will probably make it without needing a major
repair.

Now I've jinxed it. Logic board will blow the day after the 1 year
warranty is up!
Master of Desaster - 16 May 2004 22:05 GMT
buying insurances like extended warranties is determined by either or both

  a) you just cannot afford or won't economically survive a single
     desaster

  b) you think the insurance pays back because defects are very likely
     and costs will exceed the insurance fees

You can also include all hardware of the same class in your
calculations. For instance, if you've bought five notebooks
and had one defect for $600, the insurance strategy does not pay back.

So, if I've never payed for A/C and have had a number of machines so
far, I would not start with A/C now.

I also don't see really the point of mobile vs. stationary computers.
I guess A/C does not cover a crash of a powerbook on a stone floor, but
I might be wrong.

Yes, I never had any insurances for notebooks and desktop computers.

> Just wondering what other Apple portable users think.

OK ... just my five cents.

Regards,
Ivo
{STP} - 17 May 2004 08:30 GMT
> I also don't see really the point of mobile vs. stationary computers.
> I guess A/C does not cover a crash of a powerbook on a stone floor, but
> I might be wrong.

No, it doesn't cover dropping the computer.

However, with a laptop, you're talking about a piece of equipment with
miniaturized components put together with extraordinarily tight
tolerances--then you're moving it around. In the case of the TiBook, all
that equipment was stuffed inside a very flexible frame which didn't
help reliability at all.

{STP}
noman - 16 May 2004 22:09 GMT
I have a related a question: can I buy AppleCare for a laptop I
bought new from a vendor other than Apple?  How would that work?
Paul Nevai - 17 May 2004 01:05 GMT
noman <noman@klassikal.net> aszonygya:
:I have a related a question: can I buy AppleCare for a laptop I
:bought new from a vendor other than Apple?  How would that work?

I did. Bought my eMac from X and the AppleCare directly from Apple. /Paul
David Marc Nieporent - 16 May 2004 22:51 GMT
>My PowerBook 17 will be one year old in June. I am thinking about
>whether or not to pay $349 for extended AppleCare. I am planning on
[quoted text clipped - 10 lines]
>
>Just wondering what other Apple portable users think.

Applecare is insurance.  The answer to the question is the same as the
answer to any other question about whether insurance is worth it.  The
insurance premiums, by definition, must on average be more than the
insurance payouts are.  Otherwise, insurance companies would lose money.  
Thus, you should buy insurance only if you can afford the insurance and
can't afford to pay the costs without insurance.  (The other reason to buy
insurance is if your risks are going to be significantly higher than the
average risks.)

---------------------------------------------
David M. Nieporent    nieporen@alumni.princeton.edu
Ed Fortmiller - 17 May 2004 12:31 GMT
> My PowerBook 17 will be one year old in June. I am thinking about
> whether or not to pay $349 for extended AppleCare. I am planning on
> keeping the machine until a PowerBook G5 is available, which looks to be
> about a year from now (or more) by my uninformed guess.
>
> $349 is very expensive for an extended warranty.

Try http://www.smalldog.com.  Think it is available there for $299.

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Richard Kaszeta - 18 May 2004 14:26 GMT
> Just wondering what other Apple portable users think.

I bought my 1 GHz TiBook in Dec 2002.  Since then, it has had the
following failures:

1. Failed HD
2. Failed Logic Board (3x) (2x it was the VRAM, another time
  it was the HD controller)
3. Failed key on keyboard.
4. Failed Superdrive.
5. Failed power adapter (2x)

(And it would've gone in for a hinge problem if they didn't catch that
when the swapped out the logic board last time).

Most of these happened starting after the 1 year warranty, but even
for the items that happened beforehand, having applecare helped, since
in my experience getting warranty repair without having Applecare
between the 90-day support window ending and the 1 year warranty
ending requires a lot of effort to prove that something's actually broken.

This is for a computer that is treated *very* well (it has one scratch).
Obviously it's just one anecdotal datum, but for me it's been a life saver.

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Richard W Kaszeta
rich@kaszeta.org
http://www.kaszeta.org/rich

Steve Hix - 19 May 2004 03:51 GMT
> > Just wondering what other Apple portable users think.
>
[quoted text clipped - 10 lines]
> (And it would've gone in for a hinge problem if they didn't catch that
> when the swapped out the logic board last time).

I got my TiBook (1GHz) at the same time. Failures to date:

 - 0

Mind, I'm getting mildly nervous...although that may be "I want to buy a
newer gadget" trying to be heard.
mark - 20 May 2004 05:56 GMT
In article
<sehix-8F0DAB.19512218052004@dsl081-079-101.sfo1.dsl.speakeasy.net>, Steve
Hix <sehix@NOSPAMspeakeasy.netINVALID> wrote:

> > > Just wondering what other Apple portable users think.
> >
[quoted text clipped - 7 lines]
> > 4. Failed Superdrive.
> > 5. Failed power adapter (2x)

My WallStreet -No A/C- no issues-like a Tank
My Pismo With A/C- returned 7 times and should go in again.
How did I dodge that bullet?  I have a very smart wife that told me to.
I love that woman.
mark
Thomas Averin - 22 May 2004 18:07 GMT
> My PowerBook 17 will be one year old in June. I am thinking about
> whether or not to pay $349 for extended AppleCare. I am planning on
[quoted text clipped - 8 lines]
> paperweight if disaster strikes and the cost of repair is prohibitive.
> Just wondering what other Apple portable users think.

sure. you get support, service, and help.
Peter Verdon - 22 May 2004 20:05 GMT
> sure. you get support, service, and help.

If the moron I spoke to on the phone two days ago is typical, the "help and
support" is worse than useless. Applecare may still be worth it for free
hardware repairs.

Pete
Art Gorski - 27 May 2004 14:55 GMT
>> My PowerBook 17 will be one year old in June. I am thinking about
>> whether or not to pay $349 for extended AppleCare. I am planning on
>> keeping the machine until a PowerBook G5 is available, which looks to
>> be about a year from now (or more) by my uninformed guess.

Tough choice.  Since you're only planning on keeping it for one more
year it's probably not worth it unless it's transferable to the next
owner and helps sell it.

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Art Gorski * Mac Integration Staff * Rice University * Houston, Texas
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BreadWithSpam@fractious.net - 27 May 2004 15:26 GMT
> Tough choice.  Since you're only planning on keeping it for one more
> year it's probably not worth it unless it's transferable to the next
> owner and helps sell it.

It is transferable.
From  http://www.apple.com/support/products/proplan_terms.html

    Transfer of Plan
  You may transfer this Plan to a new owner of the Covered Equipment. If
  you purchased the Plan in the U.S. or Canada, transfer by sending
  written notice to AppleCare Administration, P.O. Box 149125, Austin,
  TX 78714-9125, U.S. You must provide the Plan's enrollment or
  agreement number, the serial numbers of the Covered Equipment being
  transferred, proof of purchase of the Plan, and the name and address
  of the new owner. For Plans purchased and enrolled/activated outside
  the U.S. or Canada, please contact the regional Apple subsidiary for
  the country of purchase.

Whether you'll get back, even prorated, what you paid for the
Applecare, however, is questionable.

If you pay $300 for Applecare and sell the computer halfway
into that warrantee period, I wouldn't expect the applecare
to enhance the price you get for selling it by $150.  But it
might help sell it in the first place.  Hard to say.

In my case, I consider the Applecare to be insurance.  I
got it on my all-in-one machines - iMac, powerBook - mainly
because all-in-ones are harder to fix/replace faulty parts,
especially screens.  I'd be a lot less likely to get it for
a machine where parts are more easily replaced.  Between how
hard it is to fix a powerbook - and the fact that I carry it
with me every day to and from work (and elsewhere), I figure
that on this machine, it's a no-brainer and simply consider
it part of the cost of the machine, just as I consider
adding RAM part of the cost, even though the machine is, in
fact, available with very little.

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