12" Powerbook Rev a logic board failures/repairs

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Steven Patterson - 28 Apr 2004 20:27 GMT

Hi, I have a PB12" that started to exhibit lines on screen, freezes
etc, .
One month warranty left, took it to Authorized repair centre in UK.
They tested it and said logic board faulty and would need to be
replaced. Phoned week later to be told replacement part faulty.
Another 10 days went by, new logic board received from Apple, logic
board again faulty. Wait another 10 days new part received from Apple
after a delay as there were none in stock, guess what? Logic board
faulty.
Repair centre wants to ship PB back to Apple. Warranty up in 1 week,
should I have to wait any longer, or should I be given replacement
unit? I mean how many attempted repairs do I have to put up with?

TIA, Steve

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andrewunix - 28 Apr 2004 20:43 GMT

Sounds to me like the repair center is replacing the wrong part, or more
than one part needs to be replaced. It would probably be in better hands
at Apple than at this repair center. If I were you, I'd seriously consider
buying Applecare today, because you may be in for some hefty repair bills
in the future.

28 Apr 2004 12:27:09 -0700, stevnp@bigmailbox.net suggested:

: Hi, I have a PB12" that started to exhibit lines on screen, freezes
: etc, .
[quoted text clipped - 10 lines]
:
: TIA, Steve

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agreenbu @ nyx . net andrew michael greenburg

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Steven Patterson - 29 Apr 2004 06:37 GMT

> Sounds to me like the repair center is replacing the wrong part, or more
> than one part needs to be replaced. It would probably be in better hands
> at Apple than at this repair center. If I were you, I'd seriously consider
> buying Applecare today, because you may be in for some hefty repair bills
> in the future.

Thanks for the reply, Andrew.

What happens to the warranty after repair?

Do I get an extension, say 3 months to cover the repair, just an
extension for the period without machine, or if repair not completed
before warranty expires, charged for the repair?

Steve

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andrewunix - 29 Apr 2004 17:01 GMT

28 Apr 2004 22:37:32 -0700, stevnp@bigmailbox.net suggested:

:> Sounds to me like the repair center is replacing the wrong part, or more
:> than one part needs to be replaced. It would probably be in better hands
[quoted text clipped - 9 lines]
: extension for the period without machine, or if repair not completed
: before warranty expires, charged for the repair?

There may be a warranty on the repair itself (maybe 30 days or so?) but
I'd be surprised if they would extend the warranty of the machine. I don't
think that they could charge you for the repair if the warranty expires
while they have it, though. To be honest, I haven't read my warranty all
that thoroughly.

My reasoning for recommending Applecare is that, reading this group, it
seems that people who have a failure in a portable tend to experience that
same failure over and over again.

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agreenbu @ nyx . net andrew michael greenburg

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Mac Forum / General / Portable Macs / April 2004

12" Powerbook Rev a logic board failures/repairs