Mac Forum / Applications / MS Office / August 2009

On 6/19/09 8:27 AM, in article 59b76e0b.-1@webcrossing.caR9absDaxw,

<http://www.entourage.mvps.org/error/not_found.html>

It might be easier to do a reinstall.

Steps to re-install Office

<http://www.entourage.mvps.org/install/reinstall_steps.html>

diane,

welcome to last week, not to be flip I installed MS office for mac 2008, did the 1st updates and got the same problem I described above, did a re-install as you suggested and have found the problem persists....

any other ideas?

diane,

thanks for the help, but each update requires a fresh install?
so far, i have installed ms office for mac 2008 4 times, each time
I ask to install updates I get the same message as above "You cannot install Office 2008 12.1.9 Update on this volume. A version of the software required to install this update was not found on this volume?"

furthermore, I have noticed that earlier updates (prior to 12.1.9) have not been installed, nor has auto updater prompted for these installs?

I'm glad ms thinks that doing a fresh install is easier than making their products work, I certainly don't!

certainly ms has maid it possible for mac os to remember my license string (I know this from my multiple installs) after deleting ms office for a re-install, but won't let update identify and run without a re-install?

ms software reminds me why I switched to mac, now off to find an office replacement!

thanks for playing!

OK, so I may have a newer install DVD, however I don't think an acceptable work around to software updates is re-install?

do you?

I'm a new Mac owner....I, too, installed Office 2008 for Mac....I just did a regular install...I followed all recommended install instructions ...NO custom installations!

Is there ANYTHING I can do to fix this situation...It does not sound as if the re-install actually fixes anything....I've just been canceling the installation!

Please advise....C

On 6/19/09 3:47 PM, in article 59b76e0b.5@webcrossing.caR9absDaxw,

diane, in this case this user did follow directions, with this software company (MS) and others.

funny, I can update software from other manufacturers without being accused of finger pointing, yet somehow after spending money for a product that won't update without a re-install I am accused of not following directions & finger pointing by a volunteer?

need I tell you where and how to get off?

if your volunteering for this the second eternal mystery beyond why MS has an update scheme that requires re-install, is why are you exposing yourself to this nightmare for nothing?

having been away from MS for almost 10 years I am reminded why I left, and why I won't venture back for this product or any others in this lifetime!

thanks, but no thanks!

bill, diane, et al.....

I have no idea who you are, whom you work for, or why your defending a failed product here.

I came here for help, I got accused of finger pointing, and turned it back to diane, and now I'll turn it back to you!

my "attitude" is a direct result of being told I didn't install this product correctly, can you guess where you can hide that premise?

my "attitude" is also a direct result of the categorization of this software as failed because it requires re-installation as finger pointing! sorry I upset your boss, the one that doesn't pay you, but that is the definition of failed.

I don't know how to categorize someone whom works/volunteers for a failed software company? could you explain why it is you have such alliance to a company that doesn't pay you?

funny how you turned that one around bill.

yes, I did the install correctly, you feel OK now?

still can't get an update without a full install? just something I want to do, keep in contact with my install disk, yeah right!

I'm guessing you monolingual comment means that microsoft doesn't believe it's a burden for a user to do a full clean install of the operating OS in order for their products to work properly? guess what drove most users to mac.....

I'm surprised everyday at what people will and won't do, in this case not for money.

sorry bill, diane, your most recent remark "most people" is yet another veiled attempt to suggest that me, the user is doing something to make this great piece of software fail? this is what lead to "attitude" as you call it. face it, the update portion of this software is failed. perhaps you can't be that objective?

advi

OK, so now your backing off the finger pointing comment?
I'm a user, you said users? I took it to mean me, the user.

so do you think a re-install is appropriate for a software update?

funny, I came here as a "user" now after I replied to your quips it was not directed at me? doublespeak???

did so before I found this place for support...

didn't know that a re-install and a few insults were part of the software update program.

so far, the problem still exists, although we have moved beyond insulting the user, the one whom pays for this product, and somehow the next person who asks about this design feature will no doubt get the same finger pointing comments.

sorry I rocked your tree about supporting for free a failed product update scheme. I'd find a more fruitful calling if it were me.

I guess that raps up the update debacle!

thanks for playing,

as we both aren't getting paid to help MS with a failed software program!

Please see my comment under a similar issue at
<http://www.officeformac.com/ms/ProductForums/Office/3772/2>
I'm wondering if these missing receipts could be a generic problem.

I, too, can't get the 12.1.9 update to install. This is not the fault of any "tinkering" I've done to my system. The problem rests with the update, itself, the MS AutoUpdate or Office 2008, in general. Long story short MICROSOFT OFFICE 2008 = FAIL. Period.

yeah, we'd hate to have a bunch of people with the same problem that the appointed solution is to remove/re-install the software...

that's not pretty, a solution that is falied...

but hey, that's why most people left MS and went Mac in the first place!

your offering a FAILED solution to a FALIED product feature?

it doesn't matter if your paid or not, but offering a FAILED solution to a FAILED product feature is insane, so *Plonk!* ME!

I *RASPBERRY!* you back, as I PAID for software that is FAILED in updating itself, a re-install is required!

I will replay as often as the unpaid volunteers do here, as most of us PAID to buy something that doesn't work...

so for the moment I will share your "emperor has no clothes" view!

enjoy that, now back to *RASPBERRY!*

tell your software engineers to "FIX THE PRODUCT" and quit pointing people to FAILED solutions on a FAILED product!