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Mac Forum / Applications / MS Office / May 2008



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strange error message on start up: Office 2004

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graybell@officeformac.com - 28 Feb 2008 18:28 GMT
HI Everybody,

I just installed MS Office 2004 on my new iMac. When I open a new word document I get a dialogue box saying: "An unexpected error occurred while trying load Microsoft Framework Library."

Is there any way I can get this message to stop?

Thanks!!
CyberTaz - 28 Feb 2008 18:40 GMT
Your installation of Office needs to be updated. Locate the AutoUpdate app
that was installed into your Applications folder & run it to download/apply
the updates beginning with 11.3.5 on through 11.4.0 - Did you not get a
prompt about updating during the installation?

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HTH |:>)
Bob Jones
Office:Mac MVP

> HI Everybody,
>
[quoted text clipped - 5 lines]
>
> Thanks!!
Diane Ross - 29 Feb 2008 03:54 GMT
On 2/28/08 10:28 AM, in article ee8f196.-1@webcrossing.caR9absDaxw,

> I just installed MS Office 2004 on my new iMac. When I open a new word
> document I get a dialogue box saying: "An unexpected error occurred while
> trying load Microsoft Framework Library."

If you receive a framework error, re-apply recent updates. A framework error
normally means one or more components of Office have not been updated
correctly and are now out of synch with other bits.

Also see:

<http://www.entourage.mvps.org/error/text.html#error_framework>

Links for updaters:

<http://www.entourage.mvps.org/downloads/mactopia_dl.html>
Signature

Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
Entourage Help Page   <http://www.entourage.mvps.org/>
Entourage Help Blog  <http://blog.entourage.mvps.org/>

cwilliams1@officeformac.com - 26 May 2008 21:32 GMT
> HI Everybody,
>
[quoted text clipped - 3 lines]
>
> Thanks!!
-----------------------
I had the same message when I had 2004, that's why I upgraded to 2008. Call Microsoft and verify your product key. The CD might not be in English, but something different. Mine was Japanese.
Diane Ross - 26 May 2008 22:29 GMT
>> I just installed MS Office 2004 on my new iMac. When I open a new word
>> document I get a dialogue box saying: "An unexpected error occurred while
>> trying load Microsoft Framework Library."

<http://www.entourage.mvps.org/error/framework.html>

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Diane

 
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