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Mac Forum / Applications / MS Office / December 2007Entourage Notifications not appearing
When I first installed Office 2004 (over a year ago) arriving email would announce itself in the corner of the screen as it was being dl'd into Entourage. That behavior stopped some time ago and I wonder if it was because of an OS-X upgrade or an MS Update - - or for some other reason. [Preferences:Notification is set to 'Display an alert on my desktop' and 'Display Message Subject and Preview'] OS-10.4.11 and Entourage 11.3.6 on PB 15" Aluminum. Thanks for any help! ~~ David G. On 12/8/07 9:33 PM, in article C380CC36.1468F%David@Gorrell.com, "DK Gorrell" <David@Gorrell.com> wrote: > When I first installed Office 2004 (over a year ago) arriving email would > announce itself in the corner of the screen as it was being dl'd into > Entourage. That behavior stopped some time ago and I wonder if it was > because of an OS-X upgrade or an MS Update - - or for some other reason. > [Preferences:Notification is set to 'Display an alert on my desktop' and > 'Display Message Subject and Preview'] Check Preferences --> Notifications, be sure you have selected "Display an alert on my desktop"  SignatureDiane, Microsoft Mac MVP (MVPs are not Microsoft Employees) Entourage Help Page <http://www.entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> >> When I first installed Office 2004 (over a year ago) arriving email would >> announce itself in the corner of the screen as it was being dl'd into [quoted text clipped - 5 lines] > Check Preferences --> Notifications, be sure you have selected "Display an > alert on my desktop" Thanks, Diane, but as I noted in my post, that option is selected. On 12/10/07 11:37 AM, in article C382E383.14A87%dgorrell@mac.com, "David Gorrell" <dgorrell@mac.com> wrote: >>> When I first installed Office 2004 (over a year ago) arriving email would >>> announce itself in the corner of the screen as it was being dl'd into [quoted text clipped - 7 lines] > > Thanks, Diane, but as I noted in my post, that option is selected. Sorry, I didn't see that. If you test in a new User or a new Identity does it work? SignatureDiane, Microsoft Mac MVP (MVPs are not Microsoft Employees) Entourage Help Page <http://www.entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> >>>> When I first installed Office 2004 (over a year ago) arriving email would >>>> announce itself in the corner of the screen as it was being dl'd into [quoted text clipped - 10 lines] > Sorry, I didn't see that. If you test in a new User or a new Identity does > it work? Ahh - good idea ! so - I tried a new Identity in my regular User account; same result. Icon bounces, New Mail tone sounds, but no preview. Then I switched to my Admin User account, set up the Entourage with all the notification choices and got the same result! So - the problem is not in the Identity folder and apparently not in the User library either. That seems to narrow it down to the application itself but I can't figure out how to modify it other than the Prefs dialogs. On 12/10/07 9:31 PM, in article C3836EDC.14AE3%dgorrell@mac.com, "David Gorrell" <dgorrell@mac.com> wrote: > so - I tried a new Identity in my regular User account; same result. Icon > bounces, New Mail tone sounds, but no preview. Then I switched to my Admin [quoted text clipped - 3 lines] > the application itself but I can't figure out how to modify it other than > the Prefs dialogs. Some users have found that applying the combo updater from Apple will fix some odd problems they are having with Entourage. The combo updaters overwrite files that could have become corrupted. The incremental updaters you download via Software update do not overwrite files.Combo updaters will install on the same version as they¹re applyingno need to roll back or do a clean install. Mac OS X 10.4.11 Combo Update (PPC) <http://www.apple.com/support/downloads/macosx10411comboupdateppc.html> Mac OS X 10.4.11 Combo Update (Intel) <http://www.apple.com/support/downloads/macosx10411updateintel.html> Let me know if this helps. BTW, if you are interested in having a special sound like a ringtone for certain messages see this page for using custom sounds with Entourage. You can even create your own sounds or use computer voices to announce your mail. For example, you could have the AppleScript say ³Mail from Dad². Rule to Play Sound <http://www.entourage.mvps.org/rules/sounds.html> SignatureDiane, Microsoft Mac MVP (MVPs are not Microsoft Employees) Entourage Help Page <http://www.entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> Previously>>> > On 12/10/07 9:31 PM, in article C3836EDC.14AE3%dgorrell@mac.com, "David > Gorrell" <dgorrell@mac.com> wrote: [quoted text clipped - 31 lines] > > <http://www.entourage.mvps.org/rules/sounds.html> OK, Diane, that sounds like a good idea. I'll try the Combo updater and see what that does. I should be receiving 10.5 this week and will probably do either an Archive and Install or a Clean Install reformat and see what that does. Thanks for your suggestions! On 12/11/07 11:43 AM, in article C384367F.14B20%dgorrell@mac.com, "David Gorrell" <dgorrell@mac.com> wrote: > OK, Diane, that sounds like a good idea. I'll try the Combo updater and see > what that does. I should be receiving 10.5 this week and will probably do > either an Archive and Install or a Clean Install reformat and see what that > does. Thanks for your suggestions! I suggest an "Erase & Install". This takes a bit more time, but in the end you'll have a clean install. It also forces you to do a bit of housekeeping. Users that do the upgrade method see to have the most problems. Use CCC or SuperDuper (both free for backup clone) to backup your data to a separate volume/drive. Erase your current install and install and update Leopard. Install Office from the CD and update. Unless you update, Entourage will not open. Drag your Microsoft User Data folder from your backup to your new install, then open Entourage. I suggest you not use Time Machine to backup the Entourage Identity folder. Use the exclude feature under Options in Time Machine to add the Identity folder along with other folders and volumes you don't want backed up with Time Machine. This is not to say you shouldn't be backing up your Identity folder. It's just that Time Machine does this hourly and it can really fill up a drive. You can use a task to remind you to backup. See "Organize Your Backups Chronologically" <http://www.entourage.mvps.org/database/backup.html#folderorg> In Leopard, I have an Automator workflow that does this for me automatically. SignatureDiane, Microsoft Mac MVP (MVPs are not Microsoft Employees) Entourage Help Page <http://www.entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> Previously>>> >> When I first installed Office 2004 (over a year ago) arriving email would >> announce itself in the corner of the screen as it was being dl'd into [quoted text clipped - 55 lines] > In Leopard, I have an Automator workflow that does this for me > automatically. Good tips - - Thanks! Signature/ D.K.Gorrell / Previously>>> >>> When I first installed Office 2004 (over a year ago) arriving email would >>> announce itself in the corner of the screen as it was being dl'd into [quoted text clipped - 55 lines] >> In Leopard, I have an Automator workflow that does this for me >> automatically. After I installed OS-10.5 (Erase and Install option,) I also installed a new copy of Office 2004. The screen notifications of incoming email have now returned. It must have been something in the User Library that was preventing the notifications - or in one of the MS Office upgrades. I any case, all is OK now. ~ David G. On 12/22/07 12:14 AM, in article C392155F.1518E%dgorrell@mac.com, "David Gorrell" <dgorrell@mac.com> wrote: > After I installed OS-10.5 (Erase and Install option,) I also installed a new > copy of Office 2004. The screen notifications of incoming email have now > returned. It must have been something in the User Library that was > preventing the notifications - or in one of the MS Office upgrades. I any > case, all is OK now. Thanks for the feedback. Glad to see you did the "Erase & Install" option. If you are using Time Machine be sure to exclude the Identity folder from your backups. Time Machine backs up hourly and if you are using Entourage throughout the day that will make for a lot of backups. I'll be posting a tutorial soon on how to make your own Time Machine for Entourage. It will work for Tiger users too. SignatureDiane, Microsoft Mac MVP (MVPs are not Microsoft Employees) Entourage Help Page <http://www.entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> |
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