reinstallation of Office:mac v.X

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bnovark@comcast.net - 22 Mar 2007 22:42 GMT

Hi,
My G4 mac is running OS 10.2.8. I have used the academic edition of
Office:mac v.X for several years. Recently had some problems, removed
Office per instructions, resolved problems and reinstalled Office.
When the "Personalize this Product" screen comes & I enter the
product key code on the OfficeCD envelope, I get an error message
telling me that the code is invalid. What's going on? Any & all help
appreciated.
Thanks in advance,.
Bruce

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Mickey Stevens - 22 Mar 2007 23:40 GMT

Make sure that you are entering the CD key correctly. Assuming you got the
software from a reputable source, the CD key should work properly. If you
continue to have problems, contact Microsoft Product Support Services to
request a new key. You will need proof of ownership.
<http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS>

On 3/22/07 4:42 PM, in article
1174599768.578848.213240@o5g2000hsb.googlegroups.com, "bnovark@comcast.net"

> Hi,
> My G4 mac is running OS 10.2.8. I have used the academic edition of
[quoted text clipped - 6 lines]
> Thanks in advance,.
> Bruce

Signature

Mickey Stevens (Microsoft MVP for Office:mac)
Office & Mac Resources: <http://home.earthlink.net/~mickey.stevens/>

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Diane Ross - 23 Mar 2007 00:28 GMT

The Product Key itself can be corrupt:

<http://www.entourage.mvps.org/troubleshoot/user_exp.html#user7>

Signature

Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

> From: Mickey Stevens <mickey.stevens@mvps.org>
> Newsgroups: microsoft.public.mac.office
[quoted text clipped - 21 lines]
>> Thanks in advance,.
>> Bruce

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Bob Greenblatt - 23 Mar 2007 13:14 GMT

On 3/22/07 5:42 PM, in article
1174599768.578848.213240@o5g2000hsb.googlegroups.com, "bnovark@comcast.net"

> Hi,
> My G4 mac is running OS 10.2.8. I have used the academic edition of
[quoted text clipped - 6 lines]
> Thanks in advance,.
> Bruce

In addition to all the other comments, look carefully at the key, and make
sure you don't enter eight instead of B, 6 instead of b, etc. and vice
versa

Signature

Bob Greenblatt [MVP], Macintosh
bobgreenblattATmsnDOTcom

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Mac Forum / Applications / MS Office / March 2007

reinstallation of Office:mac v.X