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Mac Forum / Applications / MS Office / February 2007Office 2004 Updates consistently Kernel Panic on OS X Server 10.4.8
Hello. I support a number of computers at a university. A user recently purchased a MacPro with OS X Server 10.4 installed (as she requested), but for some reason, Microsoft Office 2004 won't update past 11.2. I've tried using the Microsoft Updates application to automatically download and install the updates, and I've also manually downloaded and launched numerous updates (up to 11.3.4) -- they all cause a kernel panic after the installer program gets through about 3 items. I've reinstalled Office several times, and I've even tried running the updater in different accounts. When uninstalling, I used the Remove Office program. I've tried repairing the disk and permissions, but it keeps crashing. All other programs seem to be working fine on the machine (Symantec AntiVirus, Parallels Desktop, Endnote). I removed Office Test Drive and disabled AntiVirus protection for the installations and updates. Any ideas? Thanks! No. we currently have no "ideas" on this one at all. We have an open Escalation query to the Microsoft Developers of Mac Office. Please stay tuned. On 22/2/07 2:26 AM, in article 1172071575.461355.46380@j27g2000cwj.googlegroups.com, > Hello. > [quoted text clipped - 14 lines] > > Thanks!  SignaturePlease reply to the newsgroup to maintain the thread. Please do not email me unless I ask you to. John McGhie <john@mcghie.name> Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant Technical Writer. Sydney, Australia +61 (0) 4 1209 1410 On 2/21/07 09:26, in article 1172071575.461355.46380@j27g2000cwj.googlegroups.com, > I support a number of computers at a university. A user recently > purchased a MacPro with OS X Server 10.4 installed (as she requested), [quoted text clipped - 10 lines] > Office Test Drive and disabled AntiVirus protection for the > installations and updates. Any ideas? Without the panic logs, or the pertinent entries from system.log, no. However, Office doesn't *do* anything at the kernel level, so were I to WAG it, I'd guess you have iffy RAM. But without the logs for the panic, it's kind of impossible to tell. > On 2/21/07 09:26, in article > 1172071575.461355.46...@j27g2000cwj.googlegroups.com, [quoted text clipped - 19 lines] > it, I'd guess you have iffy RAM. But without the logs for the panic, it's > kind of impossible to tell. Thanks much for the response. I'm pretty sure I can retrieve the panic logs -- several actually -- but I'm new here so I'm not sure what the protocol is for posting / distributing that sort of information. I can post a log or two if you think it would help. I can also perform diagnostics on the RAM. Thanks! Hi Matthew: Any minute now you'll get an email directly from David Pelton. He's the Microsoft Software Engineer in Test (Software Test Lead, to you and I...) who is attempting to reproduce your issue for the developers at Microsoft's Macintosh Business Unit. Please send the logs to him. No need to post them publicly here. Best cheers On 23/2/07 1:25 AM, in article 1172154313.249400.322580@h3g2000cwc.googlegroups.com, >> On 2/21/07 09:26, in article >> 1172071575.461355.46...@j27g2000cwj.googlegroups.com, [quoted text clipped - 25 lines] > post a log or two if you think it would help. I can also perform > diagnostics on the RAM. Thanks! SignaturePlease reply to the newsgroup to maintain the thread. Please do not email me unless I ask you to. John McGhie <john@mcghie.name> Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant Technical Writer. Sydney, Australia +61 (0) 4 1209 1410 On Feb 22, 6:33 pm, "John McGhie [MVP - Word and Word Macintosh]" <j...@mcghie.name> wrote: > Hi Matthew: > [quoted text clipped - 50 lines] > Technical Writer. > Sydney, Australia +61 (0) 4 1209 1410 Hi, John. Thanks for the information and for all your help. I will send those logs along to the address you recommended. Just so future readers know, I tested the RAM (by removing certain pairs, then others), but the kernel panic kept occurring at the same point during the update. Since this user needed the computer up and running fast, and since there wasn't much data to back up, i just reinstalled the OS, and it seems to be working now. I was hoping it didn't come to that, but it worked. Best I'm working in company that uses an exchange server. Last week, entourage started moving some, but not all, messages that arrive through my entourage account into my local "my computer" inbox, where they mix with countless mailing list messages that I get through POP mail. I have disabled all rules and mailing list rules, to no effect. Can anyone explain this and offer guidance? Thanks. > Last week, entourage started moving some, but not all, messages that arrive > through my entourage account into my local "my computer" inbox, where they > mix with countless mailing list messages that I get through POP mail. I suspect that one of your Rules (or mailing list manager) got confused. Check them out to see if they haven't defaulted to moving the e-mails in the inbox "on my computer". Corentin Signature--- Mac:MS MVP (Francophone) http://www.cortig.net/wordpress/ --- http://www.mvps.org - http://mvp.support.microsoft.com MVPs are not MS employees - Les MVP ne travaillent pas pour MS Remove "NoSpam" to e-mail me - Retirez "NoSpam" pour m'écrire |
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