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Mac Forum / Applications / MS Office / March 2007Can't open Documents
When I try and open documents on my Office 2004 for Mac I get an error message, saying that the file can't be opened because it is already opened or some other program is trying to open it. I know that it is not open anywhere else and I have the same problem with Excel, Word, and Powerpoint documents that I received from co- workers in Entourage. The files I received where all created on PC systems. Any thoughts??? OK, we need to do a little differential diagnosis here because this one is going to be complex. First, please work your way patiently through the trouble-shooting tips here: http://word.mvps.org/Mac/TroubleshootingIndex.html Your description of the symptoms indicate the possibility of an out-of-control antivirus program or a nasty hard disk error. But we're a way from being in a known condition where we can safely take you down those paths. Cheers On 14/2/07 2:18 PM, in article 1171423113.128897.232260@j27g2000cwj.googlegroups.com, > When I try and open documents on my Office 2004 for Mac I get an error > message, saying that the file can't be opened because it is already [quoted text clipped - 6 lines] > > Any thoughts???  SignaturePlease reply to the newsgroup to maintain the thread. Please do not email me unless I ask you to. John McGhie <john@mcghie.name> Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant Technical Writer. Sydney, Australia +61 (0) 4 1209 1410 One thing to clarify as part of the diagnosis-- can you open documents that you yourself created in Office programs? is it *only* the documents you receive from co-workers that show this problem, or *all* documents? > When I try and open documents on my Office 2004 for Mac I get an error > message, saying that the file can't be opened because it is already [quoted text clipped - 6 lines] > > Any thoughts??? I have the problem when I open documents that I have received from others. When I create a document myself I don't have a problem. Markus Which antivirus are you running? Are you running Spotlight? Have you yet worked through the trouble-shooting tips? We need to know your update versions and levels before we can go much further. Cheers On 16/2/07 12:13 PM, in article 1171588399.983264.154120@p10g2000cwp.googlegroups.com, "Markus Weickenmeier" <mweickenmeier@gmail.com> wrote: > I have the problem when I open documents that I have received from > others. When I create a document myself I don't have a problem. > > Markus SignaturePlease reply to the newsgroup to maintain the thread. Please do not email me unless I ask you to. John McGhie <john@mcghie.name> Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant Technical Writer. Sydney, Australia +61 (0) 4 1209 1410 On Feb 15, 7:44 pm, "John McGhie [MVP - Word and Word Macintosh]" <j...@mcghie.name> wrote: > Which antivirus are you running? Are you running Spotlight? > > Have you yet worked through the trouble-shooting tips? Thank you so much for all your help. I used your webpage to diognose my problem and it turned out to be a disk permission issue. I reformated my harddrive and reinstalled Office. Now I am running as smoothly as ever. I really appeciate you help John!! Markus > We need to know your update versions and levels before we can go much > further. [quoted text clipped - 19 lines] > Technical Writer. > Sydney, Australia +61 (0) 4 1209 1410 Markus: Congatulations on getting up and running again. Wow! Reformatting is a little more than we usually recommend :-) These issues are almost always munged preferences files. Or a munged Microsoft Office User Database. Cheers Signature-- John McGhie, Consultant Technical Writer, McGhie Information Engineering Pty Ltd Sydney, Australia. GMT + 10 Hrs +61 4 1209 1410, <mailto:john@mcghie.name> mailto:john@mcghie.name > On Feb 15, 7:44 pm, "John McGhie [MVP - Word and Word Macintosh]" > <j...@mcghie.name> wrote: [quoted text clipped - 34 lines] >> Technical Writer. >> Sydney, Australia +61 (0) 4 1209 1410 |
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