Mac Forum / Applications / MS Office / September 2005

Hi.
   I recently purchased a 17" iMac G5, with OS X 10.4 Tiger on it. I
am unable to install Office 2004 Standard for the Mac on it - the combo
drive will not recognize the disc.

When I insert the CD, it spins for a few seconds and then ejects
automatically. I initially thought this was a defective CD, since my
drive seems fine. All other types of discs play perfectly - DVDs, CD-Rs
etc. So, I exchanged the Office for Mac disc for a new one, twice. I've
got the same result so far on 3 discs. They are all original factory
sealed Office discs.

I tried getting support through the Applecare chat specialists. They
had me create a new admin user account and try through that account.
This time, the disc would either eject automatically as before, or stay
in the drive with no icon appearing on the desktop. In the latter case,
I was not able to eject the disc also and had to restart the machine to
get the disc out. Finally, a product specialist at Applechat asked me
to archive and restore my OS and try. I wanted to check with someone on
the forum before i took this rather drastic step, if anyone else had
experienced similar behavior and managed to solve it?

I feel that the Office for Mac CD must be fine - it is an original,
factory sealed one and I have tried 3 of them. Even Microsoft cannot
ship 3 defective discs to the same customer :)

The drive also must be fine - I can play movie dvds, audio cds and mp3
discs from it just fine.

There must be some OS setting that I am missing.

I have also tried fixing hard disk permissions through the disk
utility.

Someone help, please.