Office 2004 not installing correctly

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Nathan Stehle - 18 May 2005 23:45 GMT

Awhile ago I posted that I was having install problems.

I followed the MVP procedure for uninstalling Office, and I uninstalled the
software. The odd thing was that Office 2004 was still there! So I deleted
it and went from there.

When I use the Install Assistant, I does not install. I hit "finish" at the
end of the install, but no Office 2004!

Using the drag and drop method sort of works. The one problem I see is that
I have no ability to spell and grammar check. There might be others.

I also get an error -39 saying the German Dictionary cannot be installed
using the drag and drop.

I'm getting desperate and appreciate any help.

I'm running OS 10.3.9.

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Jessica H - 19 May 2005 00:02 GMT

I am having the same problem as Nathan.

I just received the student/teacher edition of Office today. Both the
Install Assistant and drop and drag method stop on an Entourage file
called PNingLiU.tff. I believe this is a font. (My error is -36.)

I tried to custom install. I unchecked Entourage, but during
installation the program continued to install anyway.

Help! I'm running 10.4.1

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Nathan Stehle - 19 May 2005 00:06 GMT

> I am having the same problem as Nathan.
>
[quoted text clipped - 6 lines]
>
> Help! I'm running 10.4.1

My error could have been -36 too.

Sorry you're having this trouble. I too have the S&T Edition.

I am not having and trouble with Entourage thankfully.

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Daiya Mitchell - 19 May 2005 01:05 GMT

Actually, this one--and it sounds like it applies to Nathan too--is a known
error--apparently there's a bad bunch of Student/Teacher CDs out there.
Call MS and get them to send you another CD. Somewhere in the package
perhaps there is a number for installation support? People have reported
this before, so it ought to be a known issue in their database--details:
stopping on that particular font, the error number, and student/teacher
edition.

> I am having the same problem as Nathan.
>
[quoted text clipped - 6 lines]
>
> Help! I'm running 10.4.1

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Daiya Mitchell, MVP Mac/Word
Word FAQ: http://www.word.mvps.org/
MacWord Tips: <http://www.word.mvps.org/MacWordNew/>
What's an MVP? A volunteer! Read the FAQ: http://mvp.support.microsoft.com/

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Mickey Stevens - 21 May 2005 16:14 GMT

Otherwise, check out the Microsoft Knowledge Base for information:
<http://support.microsoft.com/?kbid=326246>

On 5/18/05 7:05 PM, in article BEB12641.2F2FB%daiyaNOSPAM@mvps.org.INVALID,

> Actually, this one--and it sounds like it applies to Nathan too--is a known
> error--apparently there's a bad bunch of Student/Teacher CDs out there.
[quoted text clipped - 14 lines]
>>
>> Help! I'm running 10.4.1

Signature

Mickey Stevens (Microsoft MVP for Office:mac)
PowerPoint FAQ featuring PowerPoint:mac: <http://www.pptfaq.com/>
Entourage Help Page: <http://www.entourage.mvps.org/>

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Mac Forum / Applications / MS Office / May 2005

Office 2004 not installing correctly