Error when editing a mail account

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Eric Huffman - 29 Apr 2005 21:15 GMT

Hello,

I am trying a move from Win Outlook 2002 to Entourage 2004 (the Project
Center was compelling). Unfortunately, very frequently, I get an error
dialog "The action could not be completed. An unknown error (-30588)
occurred." when clinking the Edit toolbar button for a Mail account.

Any suggestions?

Thanks, Eric

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Eric Huffman, Member
Synk Audio Studios LLC
mailto:eric@synkaudiostudios.com
<http://www.synkaudiostudios.com/>

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Michel Bintener - 29 Apr 2005 21:44 GMT

Hi Eric,
what you're experiencing is kind of strange. Here's what the Entourage Help
site has to say about error (-30588):

http://www.entourage.mvps.org/error/page.html#error%20-30588

> Edit Account Settings Error Message (error -30588)
>
[quoted text clipped - 7 lines]
>
> This is a known bug for Office X->2004 upgrades (not an issue on full install)

Basically, you shouldn't be getting this error, since I assume you didn't
use Office v.X before. Very strange. I'd suggest removing Office completely
(with the uninstaller that you can find in Applications/Microsoft Office
2004/Additional tools/Remove Office), then re-installing it and applying all
the updates. Also, repair your permissions before and after re-installing
Office using Disk Utility in Applications/Utilities. Try this, and if the
problem still occurs, post back.

Michel

On 29.04.05 21:15, in article BE980010.3166%eric@synkaudiostudios.com, "Eric
Huffman" <eric@synkaudiostudios.com> wrote:

> Hello,
>
[quoted text clipped - 6 lines]
>
> Thanks, Eric

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Mickey Stevens - 29 Apr 2005 23:36 GMT

To add to Michel's advice, here's the information I have on that error, even
though I've never seen it myself:

This is a known issue that is caused by viewing complex HTML messages prior
to opening the Accounts window. You can work around it by re-launching
Entourage and then editing your account before opening any complex HTML
messages.

On 4/29/05 3:44 PM, in article BE985B54.AA39%m_bintener@hotmail.com, "Michel
Bintener" <m_bintener@hotmail.com> wrote:

> Hi Eric,
> what you're experiencing is kind of strange. Here's what the Entourage Help
[quoted text clipped - 39 lines]
>>
>> Thanks, Eric

Signature

Mickey Stevens (Microsoft MVP for Office:mac)
PowerPoint FAQ featuring PowerPoint:mac: <http://www.pptfaq.com/>
Entourage Help Page: <http://www.entourage.mvps.org/>

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Eric Huffman - 29 Apr 2005 23:52 GMT

Mickey's post is consistent with my experience, when I re-launch Entourage
after viewing some HTML messages, I can edit Mail accounts without trouble.

Overall, as a previous Win Office 2002 user, I feel that Entourage and
Project Center let's me concentrate more on my work and less on the
application (which was not the case with Win Outlook 2002 for me).

Thanks for the help!

On 4/29/05 5:36 PM, in article BE98212B.15E1E%mickey.stevens@mvps.org,

> To add to Michel's advice, here's the information I have on that error, even
> though I've never seen it myself:
[quoted text clipped - 51 lines]
>>>
>>> Thanks, Eric

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Mac Forum / Applications / MS Office / April 2005

Error when editing a mail account