Can't see Office disk when trying to install Office 2004

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

Bevan - 19 Feb 2005 21:13 GMT

We have a new G5 iMac.

In preparation for installing Office 2004, we removed the Office Test
Drive. It looked like it was still there so we dragged the entire
folder to the trash.

I then tried inserting the Office 2004 disk in order to install it for
my son (it's a student/teacher edition). The CD got stuck, had to
restart while holding down mouse button, then the disk ejected. Tried
again, this time the disk didn't show up although I was able to eject.

We had deleted the Office Test Drive, but now I tried emptying the
trash. Same problem, with disk being un-ejectable (had to restart
while holding mouse button again).

So I tried inserting the disk in my other son's older G3 iBook, and it
ran fine, ready to install, etc.

I can't figure out what is going on. I don't think there's a problem
with the Office disk itself. I can see other disks on the iMac G5, I
have loaded many photos onto it already via CDs, also installed a
different program.

Thanks in advance for any suggestions.

B.

Reply to this Message

CyberTaz - 20 Feb 2005 16:21 GMT

Hi Bevan-

Before you empty the Trash, look in what's there to see if there is a
"Remove Utility". If so drag the stuff out of the Trash & use that
utility to remove Test Drive.

If that isn't there, in order to get the Trash emptied try:

Empty the Trash without any warning or when it contains locked files

+ Shift + Option + Delete, or
Option + choose Finder > Empty Trash

If the Office CD can then be recognized, there should be a "Remove
Office" utility that you can use to delete all of Test Drive before
tying to install the new stuff. (Even if you were successfull as above,
run this again before installing to make sure.)

Hope this helps |:>)

Reply to this Message

Mac Forum / Applications / MS Office / February 2005

Can't see Office disk when trying to install Office 2004