Office 2004 11.1.0 update installation fails.

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Mychailo Toloczko - 13 Oct 2004 00:23 GMT

Tried running the 11.1.0 updater, and each time, it fails. Followed
the updater instructions (including killing Office Notifications).
Tried running the updater several times. Tried repairing permissions
and rebooting. Tried running the updater on a clean install of Office
2004. Each time, the updater gives a dialog box that says, "An error
prevented the update from completing. 11002:2,-15". Anyone seen this?
Have a fix for it?

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Tom - 30 Oct 2004 17:58 GMT

I have experienced the same problem. I have not figured out how to
make this work, however, I must say that my Office auto update program
will not install and I have tried many times, many clean installs,
etc. Hope someone finds this useful and has some insight.

> Tried running the 11.1.0 updater, and each time, it fails. Followed
> the updater instructions (including killing Office Notifications).
[quoted text clipped - 3 lines]
> prevented the update from completing. 11002:2,-15". Anyone seen this?
> Have a fix for it?

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Daiya Mitchell - 01 Nov 2004 02:50 GMT

Don't know what you all have tried, but:

Instead of using MS AutoUpdate, try downloading the updaters yourself from
mactopia.com and running it. Try re-downloading in case you got a corrupt
download. Do some maintenance before running the installer--see the Repair
Permissions/Disk Issues link on this page:
http://word.mvps.org/MacWordNew/TroubleshootingIndex.htm
(hit refresh a few times in Safari, or use a different browser)

When downloading yourself, run the MS AutoUpdate installer, then the 2004
service pack installer.

Note that you only have a "clean install" if you ran the Remove Office Tool
before re-installing, not that this should be necessary to run an updater.

DM

> I have experienced the same problem. I have not figured out how to
> make this work, however, I must say that my Office auto update program
[quoted text clipped - 8 lines]
>> prevented the update from completing. 11002:2,-15". Anyone seen this?
>> Have a fix for it?

Signature

Daiya Mitchell, MVP Mac/Word
Word FAQ: http://www.word.mvps.org/
MacWord Tips: <http://www.word.mvps.org/MacWordNew/>
What's an MVP? A volunteer! Read the FAQ: http://mvp.support.microsoft.com/

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Adrian - 08 Jan 2005 12:05 GMT

We are having the same problem with several of our installs at the
Institute at which I work. We've only managed to install it a couple of
machines - the rest have given us this error. We even had it on a brand
new Powerbook! ie install Office 2004 from the CD, run auto-update to
update to 1.1.2, then run autoupdate again for Service Pack 1; it
always fails during the Word update... (same thing if I install the
update manually)

I've tried all the suggestions on the MVP site - anyone else got any
ideas?

Regards,

Adrian

PS this is a volume license install supplied by our University under a
SELECT agreement so I don't think the serial number should be an issue!

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Klaus Kamppeter - 25 Feb 2005 07:33 GMT

> We are having the same problem with several of our installs at the
> Institute at which I work. We've only managed to install it a couple of
[quoted text clipped - 6 lines]
> I've tried all the suggestions on the MVP site - anyone else got any
> ideas?

Anybody found a solution to this problem. I can't get it work either.

Bye

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----------------------------------------------------
Klaus Kamppeter klaus_usenet@wanadoo.es

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JE McGimpsey - 25 Feb 2005 16:48 GMT

> Anybody found a solution to this problem. I can't get it work either.

Since the problem is intermittent, it's hard to say what "this problem"
really is.

In your case, did you use the installer to install Office 2004 or did
you drag and drop?

If you haven't already done these steps, I'd try them in order:

1) Repair disk permissions
2) Run the Remove Office app
3) Repair disk permissions again
4) Install Office via the installer
5) Repair disk permissions yet again
5) Run Autoupdate

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Mac Forum / Applications / MS Office / February 2005

Office 2004 11.1.0 update installation fails.