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Mac Forum / Applications / Outlook Express / February 2004



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smtp authentication not working

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mn - 24 Feb 2004 22:57 GMT
My outgoing mail server requires authentication.

I checked the option to authenticate, but outlook express
is still unable to send email.

the logs on the server show that outlook express is NOT
sending authentication information even though the option
is checked.

funny thing is there is another account configured in
outlook express and that one works properly.

I deleted this account and recreated it and it still
doesn't work.
Richard Grieve Mac MVP - 26 Feb 2004 14:57 GMT
> My outgoing mail server requires authentication.
>
[quoted text clipped - 10 lines]
> I deleted this account and recreated it and it still
> doesn't work.

Does the functioning account use the same SMTP server in order to send mail?

Personally, I would kill the following file...

Mac HD:Documents:Microsoft User Data:Identities:[your Identity]:Preferences

...and then relaunch OE and reconfigure all accounts that were previously
listed in Tools > Accounts.

Ricky
mn - 26 Feb 2004 21:34 GMT
>-----Original Message-----
>
[quoted text clipped - 25 lines]
>
>.

Yes the functioning account is to the same SMTP Server.
We deleted this account and recreated it and it didn't
help.

We got around the problem by setting the outgoing mail
server to the SMTP server of the dsl provider which is not
requiring authentication.
 
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