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Mac Forum / Applications / Outlook Express / January 2004Outlook Express 5.06 won't display pictures
I am using Outlook Express 5.06 on a Mac running OS 9.2.2 and for some time now any picture included in the message is replaced by a box with red circle with a white cross in it. Attachments work fine. This has been getting worse and for the past few months no pictures will display in the message. I have built OS 9.2.2 from scratch on 8 or 9 Macs and I have installed Outlook Express 5 on each of them and all of the Macs behave the same way. That is, Outlook Express displays these red circles in place of document pictures on the first and subsequent emails received. Can someone help me please. > I am using Outlook Express 5.06 on a Mac running OS 9.2.2 and for some time > now any picture included in the message is replaced by a box with red circle [quoted text clipped - 9 lines] > > Can someone help me please. Try to increase the memory assigned to OE... <http://homepage.ntlworld.com/techie.grim/macfaq/articles/038.html> ...and also compact the database... <http://techiegrim.webhop.net/keyboard/oe5_database.html> Ricky Thanks Ricky I have already tried your suggestions and the problem is still there. It's strange that the problem exists on other Mac's on which I have installed operating systems from scratch, from Apple licenced CDs and Apple and Microsoft site downloads. Could it be anything to do with where the application is installed? In my case Outlook Express and Explorer are installed in the Internet folder in the Applications folder. The microsoft user data folder containing message data and identities is in the Documents folder which is normal. Perhaps the software that interprets the pictures in the documents is not where it is suppose to be, where ever that is. Looking forward to hearing more John > From: Richard Grieve Mac MVP <richard.grieve@NOvirginSPAM.net> > Organization: ntl Cablemodem News Service [quoted text clipped - 25 lines] > > Ricky > Thanks Ricky > [quoted text clipped - 43 lines] >> >> Ricky Perhaps there's a common component that is missing on all of your standard installations of the Operating System. For example, have you made sure that QuickTime is enabled on all of the machines? Without this, you're going to have problems processing images. FWIW, I doubt very strongly that this is anything to do with the physical location of the OE application on each machine. Ricky >>> From: Richard Grieve Mac MVP <richard.grieve@NOvirginSPAM.net> >>> Organization: ntl Cablemodem News Service [quoted text clipped - 60 lines] > > Ricky Quicktime is running because when I double-click on its desktop alias the program launches. Some clarification though, if someone sends me a picture as an attachment it displays at the bottom of the message without me having to open the attachments area, so that works. However, if a vendor such as Apple sends me an email newsletter containing images and text where I would click on the image which would then link me to something specific at their site, all I get in the image spot is the red circle with the white cross in it. Usually I can click on the red circle and I will be taken to the link. Outlook Express is behaving as if the mail script couldn't find an application which would display the ad image. John > Quicktime is running because when I double-click on its desktop alias the > program launches. Some clarification though, if someone sends me a picture [quoted text clipped - 9 lines] > > John It might then be the inability to automatically connect to the Internet to pull this content down. Are you online while you are trying to view such HTML e-mails? Ricky > From: Richard Grieve Mac MVP <richard.grieve@NOvirginSPAM.net> > Organization: ntl News Service [quoted text clipped - 21 lines] > > Ricky Thanks for the clue Ricky!!! That is the answer. With your advice and some experimenting I found the following: If Outlook Express is launched with Work Offline "not checked" the images are displayed correctly. However, if Outlook Express is launched with Work Offline "checked" then the images will not be displayed even if Work Offline is changed from "checked" to "not checked" during the session. In other words, changing the status of Work Offline from "checked" to "not checked" during a session does not enable images to be displayed. A user has to exit Outlook Express with Work Offline "not checked" and re-launch the Outlook Express to see the images. Interesting anomaly. Thanks again John |
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