Mac Forum / Applications / Outlook Express / June 2007

Hi Sharon,

I came across this today, give it a try.

OLEXP: End of File Error Message When You Start Outlook Express

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Article ID    :    296844
Last Review    :    May 7, 2007
Revision    :    2.2
This article was previously published under Q296844
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SYMPTOMS
CAUSE
RESOLUTION
Rebuilding the Identity Preferences File
Troubleshooting
SYMPTOMS
When you attempt to start Outlook Express for Macintosh, you may
receive one of the following error messages:
An error has occurred. Unexpected end of file.
-or-
Memory is full.
-or-
An unknown error 4359 occurred.
-or-
The end of file was reached.
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CAUSE
This issue can occur if there is damage to an element of the identity
that is used to start Outlook Express.
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RESOLUTION
To resolve this issue, use the following information to determine
which element of the identity is damaged and repair the damage.

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Rebuilding the Identity Preferences File
The most common cause of the error messages in the "Symptoms" section
of this article is a damaged preferences file for the currently
selected identity. This preferences file stores the settings for the
accounts and other settings for the identity. The default location for
identities is:
Drive:Documents:Microsoft User Data:Identities
NOTE: Your installation may be in a different path than the default
path. When you perform the following steps, locate the Identities
folder by using the correct path to that folder on your computer.

To rebuild the identity preferences file:
1.    Quit Outlook Express if Outlook Express is currently running.
Locate the preferences file in the currently active identity.
2.    Place the preferences file in the Trash on the Macintosh desktop.
3.    Start Outlook Express again. The Setup Assistant rebuilds the
account for this identity.
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Troubleshooting
If rebuilding the preferences file does not resolve this issue and
enable Outlook Express to start without any error messages, you may
need to perform the following troubleshooting procedures (perform
these procedures in the order in which they are provided):
1.    Rebuild the Outlook Express database.For additional information
about rebuilding the Outlook Express database, click the article
number below to view the article in the Microsoft Knowledge Base:
248335 OLEXP: Compacting the Message Store in Outlook Express 5 for
Mac
2.    Remove the Outlook Express program preferences file:
a.    Quit Outlook Express if it is currently running. Locate the
preferences file in the following path:
Drive:System Folder:Preferences:Outlook Express Prefs
b.    Place the preferences file in the Trash on the Macintosh desktop.
c.    Start Outlook Express again.
3.    Rebuild the Macintosh desktop. To rebuild the Macintosh desktop,
restart the computer while you press and hold both the OPTION and
COMMAND (Apple) keys. Click OK when you are prompted to rebuild the
desktop.
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APPLIES TO
?    Microsoft Outlook Express 5.01 for Macintosh
?    Microsoft Outlook Express 5.0 Macintosh Edition
?    Microsoft Outlook Express 5.02 for Macintosh
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John