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Mac Forum / Applications / Outlook Express / May 2007Diskeeper 10 causes Outlook Express 6 crash in XP during DBX compa
100% positive, as I've been tracing the problem for months. I narrowed down the problem to Diskeeper. With the service active, OE6 used to crash with irrecoverable loss of data (DBX with 0 size or completely missing after the crash). With a recent update to OE6, there are BAK copies of the DBX files ported to the recycle bin, so there is a chance already to recover after a crash. However, with the service active OE6 continues to crash. A way around is to stop the Diskeeper service before compacting and start it again after that. Both Microsoft and Diskeeper do not have any publications on the matter. Is it a problem, which exists on my PC solely, or is a known incompatibility? Dear "Andreshko", My name is Howard Butler and I am the Technical Support Officer for Diskeeper Corporation. I ran across this posting and would like to have my staff assist you. Please send me the following information: 1) A detailed description of the problem, including any error messages, that would allow us to duplicate the steps you've preformed to cause the error. 2) A copy of both the System and Application Event logs from your computer. 3) I would also like to get the System Information data file. To gather this information, select Start and then Run and type MSINFO32. When this window comes up, select File and then Save. This will generate a .nfo file that I’d like to have you to send to me. In addition, any data on the Operating System, Service Packs, patches and/or hot fixes would be greatly appreciated. Our award winning Technical Support department is standing by to assist you. Best Regards, Howard Butler Technical Support Officer Diskeeper Coporation (818) 771-1600 hbutler@diskeeper.com > 100% positive, as I've been tracing the problem for months. I narrowed down > the problem to Diskeeper. With the service active, OE6 used to crash with [quoted text clipped - 6 lines] > Both Microsoft and Diskeeper do not have any publications on the matter. Is > it a problem, which exists on my PC solely, or is a known incompatibility? Wow!!! Diskeeper's Tech Support guys are pulling out all the stops to help. I'm impressed. I wish other software companies were as responsive:( On May 7, 8:10 pm, Howard Butler <Howard But...@discussions.microsoft.com> wrote: > Dear "Andreshko", > [quoted text clipped - 33 lines] > > Both Microsoft andDiskeeperdo not have any publications on the matter. Is > > it a problem, which exists on my PC solely, or is a known incompatibility? |
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