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Mac Forum / Applications / Outlook Express / January 2007Multiple OE Databases on One Mac
My mom was having trouble with OE and asked me to take a look... She is running OS 9.0.4 on an old iMac G3. I found multiple copies of OE on her machine (5.0.2 and 5.0.6). Also found multiple Identity Folders and databases. She has only one user set-up. (I have deleted all but the current OE version.) The dilemma is that most of her recent activity, including her most current address book is contained in "Identity #1". Sometime in the last month, an older Identity took over ("Identity #2"), so the last few weeks of mail are now in this Identity, which is active and behaving properly. I have tried in vain to get Identity #1 back as the primary Identity, with no luck. I have also tried to Import data from Identity #1 into #2 so all the data is together. When I do this, the Import screens walk me through until the final step, and then no import occurs. I moved to OS X and Entourage a couple years ago, and can't recall how to manage OE identities. Any help is appreciated! > My mom was having trouble with OE and asked me to take a look... > [quoted text clipped - 15 lines] > I moved to OS X and Entourage a couple years ago, and can't recall how to > manage OE identities. Any help is appreciated! I would suggest that you manually export the messages you want to keep from one of the Identities via method 1 here... <http://homepage.ntlworld.com/tg.online/macfaq/articles/045.html> ...and then manually import those into the other Identity. HTH, Ricky  SignatureIf you need to reply directly to me, just remove the capitalised letters from my faked e-mail address. Otherwise, please post back to the newsgroups. See Q048 on http://machelp.webhop.net/ for more details on protecting yourself from newsgroup spam. >> My mom was having trouble with OE and asked me to take a look... >> [quoted text clipped - 26 lines] > > Ricky Thanks. I will try that. HOWEVER, in my previous post, I noted: "I have tried in vain to get Identity #1 back as the primary Identity, with no luck." I can't recall the specific messages I rec'd, but OE did not seem to want to recognize this Identity. If it won't be recognized, and I can't import from it, does that suggest corruption? I don't think holding down the Option key to commence rebuild or compact worked either. Any other ideas? Thank you! >>> My mom was having trouble with OE and asked me to take a look... >>> [quoted text clipped - 37 lines] > > Any other ideas? Thank you! It could be corrupt, but it depends on what you've done to try to get OE to recognise that Identity. If Identity 1 and Identity 2 are in the same Identities folder, you should be able to view both via the File > Switch Identity... menu item. As some general advice, I recommend ticking the box that says "Show this list at startup" while you're dealing with the issue. If you can't launch Identity 1 using this method, it could be that the "Preferences" file within that Identity is corrupt. Try moving it out of the Identity 1 folder and then try to launch Identity 1 again. Does it work now? Note that moving/deleting the "Preferences" file will mean that the information in Tools > Accounts will have been forgotten, but that won't affect the mails/contacts within the Identity itself. HTH, Ricky SignatureIf you need to reply directly to me, just remove the capitalised letters from my faked e-mail address. Otherwise, please post back to the newsgroups. See Q048 on http://machelp.webhop.net/ for more details on protecting yourself from newsgroup spam. >>>> My mom was having trouble with OE and asked me to take a look... >>>> [quoted text clipped - 57 lines] > > Ricky Hi again Ricky- I tried as you suggested with no luck (tossing the preferences file). OE did not automatically recognize my problem Identity, so I had to Select it when prompted. In response, I received an Error 4362 message. I am guessing that the database is corrupt, but am hoping you have another suggestion! FYI - The Messages file is 1.3 GB, and the Database is very large too. If this is in fact corrupt, are there any other options for extracting data, especially from the address book? Many thanks, -RickG >>>>> My mom was having trouble with OE and asked me to take a look... >>>>> [quoted text clipped - 77 lines] > > -RickG Hi, Well, that doesn't sound too great. The normal resolution would be to go for a compact or complex rebuild... <http://homepage.ntlworld.com/tg.online/keyboard/oe5_database.html> If that doesn't work, we're probably out of options. I'm afraid that I don't know of any reliable way to extra data from a corrupt OE mail archive. Ricky SignatureIf you need to reply directly to me, just remove the capitalised letters from my faked e-mail address. Otherwise, please post back to the newsgroups. See Q048 on http://machelp.webhop.net/ for more details on protecting yourself from newsgroup spam. |
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