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Mac Forum / Applications / Outlook Express / July 2006MAC Email Problem
I don't know whether I'm in the correct N/G for this one, if not maybe someone can redirect me. One of our Senior Club user here, we have both MAC and PC users has this problem: After returning from a six weeks holiday, my e-mail program(Entourage, part of the Microsoft Office 2004 for Macs) has become selective. It refuses to let out any e-mail to addressees outside my immediate neighbourhood. There is no problem with the old Outlook Express on the OS9 system. From there the mail goes out to where ever. If further details are needed please let me know and I will ask her. Thanks  SignatureRegards Joe Tasmania > I don't know whether I'm in the correct N/G for this one, if not maybe > someone can redirect me. [quoted text clipped - 12 lines] > > Thanks It sounds like the outgoing mail (SMTP) server that you're using doesn't match the correct one that should be used for your Internet connection. In these circumstances, you can only send mail to people on the same domain. Go to Tools > Accounts > [your account] and take a look at the outgoing mail server setting. This must match the the mail server that is appropriate for your Internet connection. For example, if I use a Virgin account to connect to the Internet, I must also use the Virgin SMTP server to send mail, otherwise it won't work. Contact your ISP if you're unsure of the correct settings. HTH, Ricky SignatureIf you need to reply directly to me, just remove the capitalised letters from my faked e-mail address. Otherwise, please post back to the newsgroups. See Q048 on http://machelp.webhop.net/ for more details on protecting yourself from newsgroup spam. Thanks Ricky, I will pass that onto our member. Appreciated SignatureRegards Joe Tasmania > >> I don't know whether I'm in the correct N/G for this one, if not maybe [quoted text clipped - 34 lines] > > Ricky Rick, This is the reply that I've received from our member with the problem: " What I can't understand is, why is there no problem with outgoing mail when I use Outlook Express on OS9, only when I use Entourage on OSX? The account settings are identical." Any further thoughts please? SignatureRegards Joe Tasmania > Thanks Ricky, I will pass that onto our member. > [quoted text clipped - 38 lines] >> >> Ricky > Rick, > [quoted text clipped - 5 lines] > > Any further thoughts please? OK, in that case, we need to understand exactly what the user means by writing "it refuses to let out any e-mail to addressees outside my immediate neighbourhood." I take it that this refers to the inability to send to e-mail addresses on domains other than the one being used by the user? If so, in what way does Entourage "refuse"? Is there an error message and an error number? If so, please quote it in full. If we get enough detail back, I should be able to help, but you may also wish to cross-post the question in the equivalent Entourage newsgroup. HTH, Ricky SignatureIf you need to reply directly to me, just remove the capitalised letters from my faked e-mail address. Otherwise, please post back to the newsgroups. See Q048 on http://machelp.webhop.net/ for more details on protecting yourself from newsgroup spam. Thanks Rick, I have forwarded your reply to our member and will let you know what she says. I notice that there are two Entourage News Groups, what one would you recommend please? SignatureRegards Joe Tasmania >> Rick, >> [quoted text clipped - 24 lines] > > Ricky > Thanks Rick, I have forwarded your reply to our member and will let you know > what she says. > > I notice that there are two Entourage News Groups, what one would you > recommend please? Hi again, The full list of MS newsgroups for Office applications is here... <http://www.microsoft.com/mac/community/community.aspx?pid=newsgroups> This lists the Entourage group as microsoft.public.mac.office.entourage. HTH, Ricky SignatureIf you need to reply directly to me, just remove the capitalised letters from my faked e-mail address. Otherwise, please post back to the newsgroups. See Q048 on http://machelp.webhop.net/ for more details on protecting yourself from newsgroup spam. Rick, this is the latest that I have got from our member: " Hello Joe, I have just tried again and this time the messages did go out. I have still quoted the error message below. The progress window always went through the motions of sending, then after a few minutes the error message appeared. I am still curious what could have caused it. The Error message is: "An operation on the server timed out. The server may be down, overloaded, or there may be too much net traffic. Explanation: Message could not be sent. Account name tassie.net.au." Error 111 or Error 3259" Not knowing anything of the idiosyncrasies of the MAC system I have the feeling that this may be more server related than computer but you would have a better idea than me. Thanks for your time. SignatureRegards Joe Tasmania >> Rick, >> [quoted text clipped - 24 lines] > > Ricky > Rick, this is the latest that I have got from our member: > [quoted text clipped - 18 lines] > > Thanks for your time. I'm not sure that I've seen error 111 before, but error 3259 is reasonably common and does suggest that it's an issue in the communication with the mail server, which means that the occur might occur sporadically. It's worth it for the user to retry a number of times now that we're sure they're using the right settings; it may be that the issue resolves itself over time. Ricky SignatureIf you need to reply directly to me, just remove the capitalised letters from my faked e-mail address. Otherwise, please post back to the newsgroups. See Q048 on http://machelp.webhop.net/ for more details on protecting yourself from newsgroup spam. Thanks Rick, I will pass that on and see what she thinks, get back to you if there's anything else. I haven't posted on the other NG you recommended as I think that you have it covered pretty well in what you say. Cya SignatureRegards Joe Tasmania > >> Rick, this is the latest that I have got from our member: [quoted text clipped - 33 lines] > > Ricky |
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